TikTok Shop Key Account Manager

Location

PST (UTC-8)

Posted

2 days ago

Salary

$5K / month

Seniority

Lead

No structured requirement data.

Job Description

TikTok Shop Key Account Manager

Full Circle Agency

Role Description We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts. This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution. - Own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership. - Comfortable challenging campaign decisions in Seller Center. - Guide clients through GMV and profitability performance. - Lead QBRs with founders and executives. - Manage the Shop Managers responsible for daily delivery. Qualifications - 4–6+ years in e-commerce account management, marketplace operations, or agency client services. - At least two years of hands-on TikTok Shop Seller Center experience. - Experience managing multiple clients in an agency or services environment. - At least one year of people-management experience with two or more direct reports. - A proven record of owning client retention, expansion revenue, GMV, or portfolio performance. Requirements - Practical experience with Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policies. - Experience with GMV Max campaigns and TikTok Search Ads. - Familiarity with TikTok Shop affiliate and creator programs. - Understanding of commission structures, collaboration plans, and creator performance. - Knowledge of FBT operations, costs, inbound shipping, and warehouse processes. - Experience with Shopify catalog and inventory integration. - Understanding of TikTok Shop fees, refunds, commissions, and P&L analysis. Benefits - Real ownership—not just a list of operational tasks. - Shape client strategy, lead a team, and influence portfolio growth. - Work directly with founders and senior leadership. - Opportunity to move beyond day-to-day execution into strategic account leadership. Key Performance Indicators - Net Revenue Retention of 110%+ - Quarterly client retention of 90%+ - Assigned portfolio GMV growth targets - Quarterly upsell and expansion revenue - Client NPS of 40+ or CSAT of 4.5/5 - 100% on-time monthly reports and QBRs - No Shop Health violation unresolved for more than seven days - Client responses within four business hours - Major incidents resolved—or supported by a clear action plan—within 48 hours - Direct reports consistently meeting their KPIs What We're Looking For - Confidence leading founder- and executive-level conversations. - Strong QBR, reporting, presentation, and written communication skills. - Commercial judgment around renewals, upsells, pricing, and scope management. - Ability to coach team members and hold them accountable. - Calm, structured decision-making during escalations. - Strong organization across multiple accounts and direct reports. Nice to Have - Experience at a TikTok Shop agency. - Experience expanding brands into the UK, Southeast Asia, or other TikTok Shop markets. - Multi-channel experience across TikTok Shop, Amazon, and Shopify. - Broader creator-economy or influencer-marketing experience.

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