• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development. • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. • Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development. • Ensure alignment with manufacturer standards, certification programs, and incentive requirements. • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness. • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches. • Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training. • Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time. • Assign short videos on key topics depending on performance gaps. • Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives. • Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers. • Influence without authority — drive engagement and adoption of process improvements across the network.

• Partner with Sales Leadership and Finance to design, document, and communicate strategic commission and bonus plans • Perform financial modeling and scenario calculations to assess the impact and effectiveness of total rewards and commission program changes • Process transactions via SAP Commissions to ensure timely and accurate weekly/monthly/quarterly payout calculations • Collaborate with HR, Legal, and Payroll to ensure compensation plans and payouts meet U.S. federal, state, and local regulatory standards • Maintain detailed plan documentation and rules to ensure auditability and governance

• Converting sales leads into profitable business opportunities across existing and new accounts • Building and maintaining strong relationships with merchants, distributors, builders, and contractors • Identifying and developing new business opportunities within your territory • Managing and tracking activity through Salesforce, ensuring accurate and up-to-date records • Preparing and delivering competitive quotations and tailored proposals • Providing expert product knowledge and technical guidance to customers • Collaborating with internal teams to ensure seamless customer support • Expanding business within existing accounts and winning new customers from competitors • Supporting sales strategies, bids, and new product launches • Staying up to date with market trends, innovations, and competitor activity

• Inbound First Level Support von Bestandskunden • technische Kundenbetreuung • bedarfsgerechte Produktberatung und Vertragsoptimierungen • Du zauberst ein Lächeln in die Gesichter deiner Kunden • Du bist der erste Ansprechpartner für unsere Kunden und unterstützt sie bei Fragen zu den Produkten und Dienstleistungen des Anbieters • Du löst Kundenanliegen souverän und empathisch • Durch deine herausragende Betreuung trägst du dazu bei, eine starke Kundenbindung aufzubauen und die Kundenzufriedenheit zu steigern