• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics. • Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues. • Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes. • Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs. • Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction. • Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.

• Primarily responsible for providing Operation related support to the region O&M contracts • Improve the Operations and reliability of the O&M plants for the region • Maintain the Operations Programs • Interface and coordinate with the Plant Managers and Operation Managers in the region • Support the measured KPI’s for the effectiveness of the Operations Program on the power stations for the region • Support the Power Plants in the region on the adoption of new tools and technologies into the Operations Program • Support the development of digital solutions, define and lead validation plans and pilot implementation in close cooperation with the digital teams • Coordinate with other GEV Power elements to ensure best solutions for best performance on the Power Stations • Support the Mobilization Programs for new contracts in the region • Provide support, advice and guidance to Plant Managers • Support the region sites to accomplish the Lean Strategy for the O&M business • Support the region business growth under the request of the Region O&M Support Leader

Role Description Zions Bancorporation is seeking an experienced Technology and Operations Risk Manager within the Data, Technology and Cyber Risk Management Organization (DTCRO) with demonstrated expertise in risk oversight. This role provides independent 2nd Line oversight and credible challenge of the Bank’s Cybersecurity and Technology organizations. The Technology and Operations Risk Manager will drive a risk‑focused, disciplined, and balanced approach to evaluating and strengthening risk management practices, control effectiveness, and governance processes in a complex technology and business environment, while leading a small team of risk professionals. The Technology and Operations Risk Manager is a self‑starter responsible for the following: - Risk Oversight & Governance - Provide independent 2LOD oversight of Cybersecurity, Technology and Supplier risk management. - Define and communicate independent risk views for assigned oversight domains, including emerging risks and thematic trends. - Evaluate alignment of 1LOD activities with enterprise risk frameworks, risk tolerances, and regulatory expectations. - Risk Assessment, Monitoring & Reporting - Lead and/or perform risk and control assessments, targeted reviews, and 2LOD control testing activities, to assess risk mitigation effectiveness. - Provide embedded risk monitoring by participating in recurring and planned activities delivering real-time credible challenge and escalating material concerns when warranted. - Monitor Key Risk Indicators (KRIs) and metrics against stated risk appetite and tolerance thresholds. - Prepare and deliver quantitative and qualitative risk reporting to management committees, executives, and the Board. - Identify, challenge, and escalate material risks and control weaknesses in a timely and constructive manner. - Oversee issue identification and remediation to ensure root causes are properly addressed. - Stakeholder Engagement & Advisory - Establish and maintain strong working relationships with technology, cybersecurity, and supply chain business partners. - Engage with stakeholders to embed effective risk management practices into daily operations and strategic initiatives. - Provide industry and regulatory expertise to inform risk decisions and governance discussions. - People Leadership & Capability Building - As leader within DTCRO, collaborate with other leaders to continually mature best practices and foster a respectful, inclusive, and positive team culture. - Lead and develop a high-performing team through hiring, coaching, performance management, and succession planning. - Operational Management - Maintain accountability for budget oversight while adapting to evolving regulatory priorities, business needs, and emerging risks in support of the DTCRO organization. Qualifications - 10+ years in 1st or 2nd Line Risk Management or IT Audit, with expertise in at least two areas: cybersecurity, technology, cloud risk, or emerging technologies (e.g., GenAI, Quantum). - Strong knowledge of cybersecurity and technology; dedicated to continuous learning. - Experience with 2LOD oversight models and disciplined documentation for oversight activities and credible challenge. - Strong leadership, relationship management, strategic thinking, diplomacy, and negotiation skills. - Effective team leader who drives business objectives, promotes communication and teamwork, and mentors and develops team members’ skills. - Demonstrates outstanding analytical and problem-solving abilities, consistently utilizing evidence-based decision-making. - Outstanding interpersonal, influencing, and negotiation abilities with executive presence. - Holds an industry certification (CISSP, CISM, CRISC, CISA) or equivalent expertise. - Bachelors in a relevant field or equivalent experience. A combination of education and experience may meet qualifications. - Familiarity with financial services regulations and frameworks (FFIEC, NIST CSF/AI RMF/800-53, CSA CMM, COBIT, COSO), and practical application skills. Benefits - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave and Adoption Assistance - Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts - Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience - Mental health benefits including coaching and therapy sessions - Tuition Reimbursement for qualifying employees - Employee Ambassador preferred banking products - Employees may, at the company’s discretion, be eligible for a discretionary bonus.

• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics. • Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues. • Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes. • Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs. • Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction. • Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.