Driveway Indústria Brasileira de Auto Peças Ltda

• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics. • Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues. • Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes. • Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs. • Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction. • Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.