• Serve as the ServiceNow O&M TC/SA support and enhance a mature ServiceNow FedRAMP certified hosted solution for a US Federal agency • Support agile/scrum Epic development activities using best practices including collaborating closely with client and consultant Project Managers (PMs), Lead TC and Business Process Consultants (BPCs), Subject Matter Experts (SMEs), and other stakeholders • Review, lead, and/or contribute to release planning, sprint planning, solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, supporting Knowledge Base Article (KBA) development, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, System Integration Testing (SIT), Performance Testing (PT), and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities including hypercare • Design, configure and customize web applications • Support any new solutions that are deployed to the Production environment and coordinate periodic refreshes of sub-prod environments from Production • Manage customer expectations and ensure tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality

Role Description LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting. Major responsibilities include: - Helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. - Providing architectural input and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used. - Working independently and as a technical team member. - Working in multiple instances and domains, supporting internal and external customers. - Utilizing an Agile/Scrum methodology to manage development work. - Advising functional and admin teams on design, development and overall ServiceNow best practices. - Collaborating with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements. - Solution and develop requested enhancements to existing ServiceNow applications. - Scripting Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc. - Facilitating and supporting the rollout of new application and enhancements in ServiceNow. - Analyzing system performance issues and determining performance enhancements. Qualifications - 5+ years of experience as a ServiceNow Developer. - Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.). - Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness. - Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills. - Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices. - Experience working on project teams that leverage Agile/Scrum. - Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring. - Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions. Requirements - U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance. Preferred - ServiceNow CAD (Certified Application Developer). Benefits - You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. - Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity • Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution • Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development • Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization • Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices • Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution • Juggle multiple and complex projects/initiatives • Promote continuous improvement practices for delivery/engagement materials • Support specific sales activities when required • Provide training and mentoring to other members of the Crossfuze Delivery team upon request • Maintain 75% billable utilization target

• Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. • Model network, storage, and other infrastructure in within the CMDB. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. • Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. • Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. • Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.