• Support customer implementations from discovery through go-live. • Gather and document business requirements, workflows, and solution designs. • Configure customer environments and perform data validation. • Execute testing plans and troubleshoot implementation issues. • Deliver customer training and support user adoption. • Analyze customer data and validate calculations and implementation results. • Write and execute SQL queries to support implementations and troubleshooting. • Assist with system integrations, data exchanges, and configuration activities. • Partner with Engineering to resolve technical issues and improve implementation processes. • Serve as a trusted advisor throughout the implementation process. • Lead customer meetings and provide regular project updates. • Respond to customer questions and coordinate issue resolution. • Create customer-facing documentation and implementation guides. • Partner with Product, Engineering, Customer Success, and Sales to deliver successful customer implementations. • Contribute feedback to improve implementation methodologies, documentation, and customer experience. • Support continuous improvement of implementation processes and best practices.

Role Description The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from TireHub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers. When you say YES to something bigger: - This position has a starting wage of $23.20 per hour - Monday through Saturday – Fluctuating day shift hours This role reports to the TireHub Logistic Center (TLC) Leader or AOL, and is assigned to a TLC, but works remotely. - Delivery Service (up to 85%) - Vehicle Maintenance (5%) - Customer Service (5%) - Other assigned tasks (up to 5%) Adjustments to these allocations are made as business needs evolve. - Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends. - Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns. - Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers. - Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control. - Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking. - Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles. - Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee. - Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. - Completes other tasks assigned by manager or another member of leadership. - Completes all the necessary driver and vehicle maintenance logs, on a regular basis. - Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA). - Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week. - Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction. - Completes other tasks assigned by their TLC Leader/AOL. Qualifications - High School Diploma or equivalent. - 1 year of general work experience. - Must have a valid driver’s license. - Must have at least 3 years of driving history, with a valid driver’s license (does not include driver’s permit). - Must be 21 years old or older. Requirements - Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills. - Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles. - Ability to safely drive TireHub vehicles to distribute tires to customer locations. - Multitask in a fast-paced environment. - Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations. - Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card. - Work independently and as part of a team. - Familiarity with Manifest, GPS, and Navigation systems. - Must be able to maintain a forklift certification. - Must be able to maintain a valid driver’s license. - Good mathematical skills. - Excellent Organizational skills. Benefits - Paid weekly on Fridays - Premium-Free Hubber Health Insurance - TireHub funded Health Savings Account - Additional benefit options including TireHub paid short/long term disability and life insurance benefits - Paid vacation and holidays PLUS your birthday off! - Parental leave programs - Build your financial future with 401k including TireHub match - Uniform program - Access to tire discounts, perks, and so much more! Working Conditions - Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed. - Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance. - Employee is required to assist in the moving, lifting, and placement of advertising displays in furtherance of sales functions. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. - Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate. - Employee must be able to work Monday-Saturday, during operations business hours. - A company-provided van will be assigned for work-related purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and appropriate space available for parking. - Must not exceed 400 pounds in weight or 6 feet 3 inches in height, to meet physical compatibility with equipment and safety restraints.

• Lead, coach, and develop a team of Implementation Specialists and Business Analysts. • Manage team capacity, project assignments, and resource allocation. • Oversee multiple concurrent customer implementations from discovery through go-live. • Ensure projects are delivered on time, within scope, and aligned with customer requirements. • Serve as the executive point of contact for strategic customer implementations. • Monitor implementation KPIs including utilization, project delivery, customer satisfaction, and quality.

Role Description As a GTM Specialist at PolyAI, you’ll be at the forefront of helping us grow by identifying and developing new business opportunities, establishing key relationships, and driving revenue growth. Your role will be to work closely with our sales, pre-sales, and solutions teams to ensure the successful acquisition and retention of clients. Key Responsibilities: - Identify and pursue new business opportunities, building a strong sales pipeline. - Build and maintain relationships with key stakeholders in industries such as banking, hospitality, and retail. - Collaborate with the sales and marketing teams to develop targeted outreach and lead generation campaigns. - Present PolyAI’s capabilities to prospective clients and demonstrate how our solutions can solve their specific business challenges. - Work closely with internal teams to ensure successful handovers from sales to delivery. Qualifications - Proven success in business development, with a strong track record of closing deals and driving revenue growth. - Excellent communication and presentation skills, with the ability to articulate complex solutions clearly and persuasively. - Ability to understand client needs and translate those into compelling solutions. - Experience in consultative selling and ability to navigate complex sales cycles. - Strong organizational and project management skills, with attention to detail and a proactive approach. Requirements - Familiarity with AI, automation, and enterprise software sales. - Experience selling into contact centers, customer service environments, or industries such as hospitality, banking, telecom, or insurance. - A deep understanding of the sales process, from lead generation to closing deals. Benefits - 💰 Participation in the company’s employee share options plan - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven