Role Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Federal Aviation Administration Integrated Service Center (FAA ISC). In this role, you will play a pivotal role in enhancing and integrating platform capabilities and module functionalities within the FAA ServiceNow environment. - Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. - Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience. - Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders. - Apply Agile Software Development Life Cycle (SDLC) methodologies to lead the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability between various tools and platforms. - Collaborate with stakeholders to gather requirements and design integration solutions that align FAA’s digital governance and enterprise architecture frameworks. - Implement ServiceNow enhancements and integrations, leveraging best practices to ensure iterative delivery, continuous improvement, and alignment with evolving mission and operational priorities. - Assist in promoting FAA business process reengineering and standardization to maximize the business value derived from integrated ServiceNow solutions. - Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. - We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

• Own the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules • Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist • Author and maintain the Technical Solution Document (TSD) — architecture diagrams, data model, integration patterns, and security model — and drive architecture decisions and approvals each sprint • Architect and lead the implementation of ServiceNow FSM capabilities across the solution, including: Work Order Management, Task Management, Scheduling and Dispatch, Mobile Workforce Enablement, Customer Communication and Self-Service, Inventory and Asset Management, Route Optimization and Resource Coordination • Define configuration standards and the design for digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows • Configure the work order lifecycle and dispatch model to Intelas' operating rules. • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution • Configure time tracking, labor tracking, and field activity reporting capabilities • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates • Develop external customer-facing portals and web-embedded Virtual Agent experiences enabling service request submission, ticket visibility, role-based access, and downloadable PDF work order packets for customer and audit purposes • Support Enterprise Asset Management (EAM) configuration and data migration • Support Clinical Device Management (CDM) workflows and AI-assisted use cases

• Develop and configure ServiceNow applications and features according to defined requirements. • Participate in client calls to gather technical requirements and clarify scope. • Perform scripting (client/server side), form design, flow/workflow creation and data imports as needed. • Collaborate with Senior Consultants and Technical Leads to deliver complete solutions. • Document technical work and development stories and adhere to ServiceNow and internal development standards. • Provide initial troubleshooting and resolve issues in client instances. • Assist in scoping and estimating works with support from senior team members. • Contribute to the continual growth and development of the Committed Capacity team. • Continue learning through certifications, micro-certs, and internal mentorship.

• Design, develop, configure, and maintain complex ServiceNow applications and enterprise solutions. • Lead technical implementation efforts for Project MOSS within the ARL DBO environment. • Design scalable ServiceNow architectures that align with government requirements and platform best practices. • Develop advanced functionality using JavaScript, GlideScript, Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and REST/SOAP APIs. • Lead development of custom ServiceNow applications utilizing App Engine Studio and low-code capabilities. • Design and implement integrations between ServiceNow and enterprise applications. • Analyze customer requirements and translate them into technical designs and implementation strategies. • Perform code reviews and establish development standards and best practices. • Mentor junior and mid-level ServiceNow developers. • Troubleshoot complex platform issues and recommend long-term solutions. • Participate in architecture reviews, technical planning sessions, and Agile ceremonies. • Develop technical documentation, design documents, deployment plans, and operational procedures. • Support platform upgrades, release management, testing, and production deployments. • Ensure solutions comply with cybersecurity requirements, government policies, and ServiceNow development standards. • Collaborate with infrastructure, cybersecurity, cloud, and application teams to deliver integrated enterprise solutions. • Identify opportunities to improve automation, operational efficiency, and platform performance.