• Own the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules • Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist • Author and maintain the Technical Solution Document (TSD) — architecture diagrams, data model, integration patterns, and security model — and drive architecture decisions and approvals each sprint • Architect and lead the implementation of ServiceNow FSM capabilities across the solution, including: Work Order Management, Task Management, Scheduling and Dispatch, Mobile Workforce Enablement, Customer Communication and Self-Service, Inventory and Asset Management, Route Optimization and Resource Coordination • Define configuration standards and the design for digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows • Configure the work order lifecycle and dispatch model to Intelas' operating rules. • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution • Configure time tracking, labor tracking, and field activity reporting capabilities • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates • Develop external customer-facing portals and web-embedded Virtual Agent experiences enabling service request submission, ticket visibility, role-based access, and downloadable PDF work order packets for customer and audit purposes • Support Enterprise Asset Management (EAM) configuration and data migration • Support Clinical Device Management (CDM) workflows and AI-assisted use cases

• Develop and configure ServiceNow applications and features according to defined requirements. • Participate in client calls to gather technical requirements and clarify scope. • Perform scripting (client/server side), form design, flow/workflow creation and data imports as needed. • Collaborate with Senior Consultants and Technical Leads to deliver complete solutions. • Document technical work and development stories and adhere to ServiceNow and internal development standards. • Provide initial troubleshooting and resolve issues in client instances. • Assist in scoping and estimating works with support from senior team members. • Contribute to the continual growth and development of the Committed Capacity team. • Continue learning through certifications, micro-certs, and internal mentorship.

• Design, develop, configure, and maintain complex ServiceNow applications and enterprise solutions. • Lead technical implementation efforts for Project MOSS within the ARL DBO environment. • Design scalable ServiceNow architectures that align with government requirements and platform best practices. • Develop advanced functionality using JavaScript, GlideScript, Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and REST/SOAP APIs. • Lead development of custom ServiceNow applications utilizing App Engine Studio and low-code capabilities. • Design and implement integrations between ServiceNow and enterprise applications. • Analyze customer requirements and translate them into technical designs and implementation strategies. • Perform code reviews and establish development standards and best practices. • Mentor junior and mid-level ServiceNow developers. • Troubleshoot complex platform issues and recommend long-term solutions. • Participate in architecture reviews, technical planning sessions, and Agile ceremonies. • Develop technical documentation, design documents, deployment plans, and operational procedures. • Support platform upgrades, release management, testing, and production deployments. • Ensure solutions comply with cybersecurity requirements, government policies, and ServiceNow development standards. • Collaborate with infrastructure, cybersecurity, cloud, and application teams to deliver integrated enterprise solutions. • Identify opportunities to improve automation, operational efficiency, and platform performance.

Title: Senior ServiceNow Developer / Architect - U.S Citizen only Location: Washington, D.C., District Of Columbia Department: Information Technology Job Description: Founded in 1989, CALNET, Inc. has become one of the fastest growing privately held companies in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, world-class technologies industry expertise in every project. CALNET is ISO 9001, ISO 20000, ISO 27001, CMMI-Level III for Services, and CMMC Level 2 certified. CALNET is looking for a Senior ServiceNow developer to work on a Library of Congress, Washington DC contract. Candidate must be a U.S Citizen and can work remotely. However, periodic visits to the customer in Washington DC may be required. Qualifications: Candidate must have expertise in the ServiceNow Customer Service module and Angular JS framework for web development. In addition, candidate must have demonstrable experience with ONIX; the MARC 21 standard; Integrated Library Systems (ILS); International Standard Book Numbers (ISBN); and ISSN (International Standard Serial Number). The candidate must have experience with the ONIX, MARC 21, ISBN, ISNI, or ISSN standards. • Senior ServiceNow Developer / Architect Minimum 12+ years of demonstrated IT Experience • 7+ Years of ServiceNow experience • Must have worked with complex, custom (Scoped) ServiceNow applications • Experience with automation of various components • Experience with JSON and Python • Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI • Experience with complex workflows, integrations and scripting • Certifications (all certifications must be active and verifiable) • ITIL V3 minimum • ServiceNow Certified Admin • ServiceNow Certified Develop • ServiceNow Certified Implementation Specialist This position requires a background check CALNET, Inc. offers a competitive base salary and a generous benefits package. This package includes medical, dental, vision, life, short- and long-term disability insurances, a 401(k)-retirement savings plan, and generous leave time. CALNET, Inc. is an Equal Opportunity Employer; all qualified applicants are encouraged to apply.