Title: Senior ServiceNow Developer / Architect - U.S Citizen only Location: Washington, D.C., District Of Columbia Department: Information Technology Job Description: Founded in 1989, CALNET, Inc. has become one of the fastest growing privately held companies in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, world-class technologies industry expertise in every project. CALNET is ISO 9001, ISO 20000, ISO 27001, CMMI-Level III for Services, and CMMC Level 2 certified. CALNET is looking for a Senior ServiceNow developer to work on a Library of Congress, Washington DC contract. Candidate must be a U.S Citizen and can work remotely. However, periodic visits to the customer in Washington DC may be required. Qualifications: Candidate must have expertise in the ServiceNow Customer Service module and Angular JS framework for web development. In addition, candidate must have demonstrable experience with ONIX; the MARC 21 standard; Integrated Library Systems (ILS); International Standard Book Numbers (ISBN); and ISSN (International Standard Serial Number). The candidate must have experience with the ONIX, MARC 21, ISBN, ISNI, or ISSN standards. • Senior ServiceNow Developer / Architect Minimum 12+ years of demonstrated IT Experience • 7+ Years of ServiceNow experience • Must have worked with complex, custom (Scoped) ServiceNow applications • Experience with automation of various components • Experience with JSON and Python • Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI • Experience with complex workflows, integrations and scripting • Certifications (all certifications must be active and verifiable) • ITIL V3 minimum • ServiceNow Certified Admin • ServiceNow Certified Develop • ServiceNow Certified Implementation Specialist This position requires a background check CALNET, Inc. offers a competitive base salary and a generous benefits package. This package includes medical, dental, vision, life, short- and long-term disability insurances, a 401(k)-retirement savings plan, and generous leave time. CALNET, Inc. is an Equal Opportunity Employer; all qualified applicants are encouraged to apply.

Role Description As a ServiceNow Developer, you will be at the heart of our digital transformation initiatives, developing and customizing solutions that leverage the full potential of the ServiceNow platform. This role demands a blend of technical prowess in both front-end and back-end development, deep understanding of ServiceNow’s ITSM, ServOps, and Asset Management modules, and the ability to craft solutions that meet complex business needs. - Design, develop, and implement tailored solutions within the ServiceNow platform, focusing on ITSM, ServOps, and Asset Management modules. - Collaborate with business analysts and stakeholders to understand requirements and translate them into effective, scalable, and maintainable solutions. - Customize and enhance ServiceNow applications and workflows to optimize processes and user experiences. - Develop both client-side and server-side scripts to enhance functionality and create seamless integrations. - Ensure solutions are developed with high standards of security, data protection, and compliance. - Manage the full software development lifecycle, including testing, deployment, and ongoing maintenance. - Develop and maintain technical documentation for ServiceNow applications and integrations. - Conduct code reviews and contribute to continuous improvement of development practices. - Provide mentorship and support to junior developers, fostering a culture of technical excellence and collaboration. - Stay abreast of the latest ServiceNow features, updates, and best practices to drive innovation and efficiency. Qualifications - Proven experience as a ServiceNow Developer, with a strong portfolio showcasing expertise in ITSM, ServOps, and Asset Management modules. - Deep knowledge of ServiceNow development practices, including client and server-side scripting, application UI configuration, and custom application development. - Proven experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD). - Solid experience of JavaScript, Glide Script and AngularJS/HTML/CSS. - System integration experience using web services and other web-based technologies such as XML, HTML, CSS, HTTP, REST/SOAP. - Familiarity with Agile development methodologies and tools. - Excellent problem-solving abilities, with a keen attention to detail and a commitment to high-quality work. - Strong communication skills, capable of engaging effectively with technical and non-technical stakeholders. - Certifications in ITSM, ServOps, and Asset Management ServiceNow modules is highly regarded. Requirements - ServiceNow Certified Application Developer (CAD) - optional - ServiceNow Certified System Administrator (CSA) - mandatory - Any other ServiceNow Certification or Micro-Certification - optional - Good English level is required (B2 or higher). Benefits - Bonus in compliance with internal principles - Stable international work environment within a growing organization - Development trainings - Career opportunities for internal employees - Employee referral program - Global recognition program – Convatec Champions - Employer contribution to supplementary pension savings - Life insurance fully paid by the employer - Social fund (various support and perks for employees) - Support for employee teambuilding activities - Discounts with selected providers of goods and services

• Provide subject matter expertise and functional support for business applications • Creating User Training content and delivering User Training sessions • Participating in user acceptance testing and other special projects • Providing exceptional client service to users efficiently, effectively, with high quality and in a timely manner • Troubleshoot issues, think beyond the script and finding resolution and root cause analysis • Identify opportunities for tool improvements • Collaborate with other technical support teams, operation teams as well as senior stakeholders worldwide • Prepare and maintain user support documentation

• Implement platform solutions aligned with design principles and strategy • Build partnerships with Product Owners and Developers • Oversee product backlog delivery (enhancements & projects) • Liaise with Solution Architects for guidance • Support testing activities for quality assurance • Ensure reusable knowledge is captured during delivery • Mentor and guide developers