• Apply specialized knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned. • Before officially being placed on one of our client services teams, you will join a cohort of exceptional peers in our newly created, world class, Q-Centrix Institute (QCI). Your time in QCI will contain a specialized learning path of up to 6 months of on-the-job training. Once you graduate from QCI, you will be ready to be a high performing team member at Q-Centrix.

• Support and maintain onboarding systems and training materials to ensure providers are technically prepared and aligned with current workflows. • Update and improve documentation across platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect evolving tools and processes. • Monitor provider-facing channels to identify, troubleshoot, or escalate technical issues, helping reduce onboarding friction. • Assist with client launch preparation by organizing resources, completing quality checks, and supporting standardized workflows. • Contribute to the continuous improvement of onboarding and training processes to increase scalability, accuracy, and efficiency. • Collaborate with cross-functional teams to support education initiatives and align on operational priorities. • Identify recurring issues or gaps in onboarding or training and surface insights to improve provider experience and readiness. • Attend team touchpoints and contribute to discussions around workflow improvements and team priorities. • Other duties as assigned.

• Demonstration, training and on-site instruction of clinical users in the Sentec portfolio • Troubleshooting and first-level support for existing customers • Positioning key publications and best practices to increase device utilization among existing customers • Development and management of sales projects in collaboration with the Sales Manager • Presentation of the Sentec portfolio, including application use cases, at trade shows, congresses and regional product and application trainings

• Reactively support healthcare professionals (HCPs) learning needs across Canada • Implement and execute a clinical training program focused on product administration techniques • Develop and execute training programs aligned with HCPs learning needs • Perform baseline and ongoing assessments for HCPs that request training • Coach and support healthcare professionals to ensure progression through their learning journey • Communicate effectively with health education manager (HEM) and cross-functional team members • Share knowledge on product administration protocols and safety monitoring • Establish and maintain strong business relationships with key experts