• Reactively support healthcare professionals (HCPs) learning needs across Canada • Implement and execute a clinical training program focused on product administration techniques • Develop and execute training programs aligned with HCPs learning needs • Perform baseline and ongoing assessments for HCPs that request training • Coach and support healthcare professionals to ensure progression through their learning journey • Communicate effectively with health education manager (HEM) and cross-functional team members • Share knowledge on product administration protocols and safety monitoring • Establish and maintain strong business relationships with key experts

• Lead live clinical case coverage across multiple hospital accounts, serving as the on-site clinical and product expert. • Exercise independent judgment and advanced product knowledge to guide HCPs in optimal device use during procedures. • Build physician trust and confidence that drives repeat utilization and expanded program growth. • Identify opportunities to increase procedural frequency, onboard new users, and expand departmental adoption. • Translate clinical interactions into actionable commercial insights for the territory team. • Reinforce best practices that improve procedural efficiency and strengthen long-term account retention. • Ensure KPI collection and accurate clinical documentation to support business performance tracking. • Partner closely with Sales and Marketing to support account strategy and territory growth initiatives. • Assist with product evaluations, trials, and follow-up engagement to convert interest into sustained usage. • Contribute to field training and onboarding efforts to accelerate adoption. • Develop relationships across clinical and operational stakeholders within accounts. • Drive new capital lead generation within assigned territory.

• Serve as a subject matter expert in the Peri-Operative care areas • Support clinical end user adoption to GEHC Patient Care products including: Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri-Operative patient monitoring solutions. • Advance new product introduction (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital) • Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and / or virtually. • Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests. • Develop meaningful relationships with key opinion leaders (KOLs) • Participate in install base upgrade programs, proactive strategic customer touchpoints. • Drive sales process by conducting clinical product demonstrations and onsite evaluations.

• Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s). • Assist Territory Managers in after-hours call support and activities. • Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers. • Proficient in complex programming, case support. • Works seamlessly with Territory Manager(s) allowing them increased selling time. • Will foster high trust relationships with customers, including the regional team members. • Will begin to conduct PCP work and educational in services, as directed. • As directed by sales manager, contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns. • Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting. • Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity. • Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts. • Collects and studies information about new and existing products and monitors competitor sales, prices, and products. • Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices. • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments. • Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of all Abbott Chronic Pain Therapies product line. • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. • Provides sales support, clinical in-services, training, and guidance to current or potential customers. • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. • Performs other related duties and responsibilities, on occasion, as assigned. • Ability to travel 25% within assigned region and/or outside assigned region.