Q-Centrix

Role Description A purposeful career is what you will find at Q-Centrix. Making a meaningful impact is what we do every day. Quality data abstraction has become critical in identifying positive patient outcomes as the healthcare industry shifts to value-based care. In fact, medical record abstraction is the preferred data collection method for clinical research, quality improvement, performance measurement, disease surveillance, and other secondary data uses. Our dedicated data abstractors, otherwise known here at Q-Centrix as Senior Clinical Data Specialists (SCDS), use Q-Centrix proprietary technology to contribute to healthcare’s most exciting advancements. The data abstraction specialist (SCDS - Senior Clinical Data Specialist) delivers quality solutions to hospital partners across the country. They approach each hospital engagement as an opportunity to apply their clinical expertise with precision to advance patient outcomes and research. Find your purpose by joining the Q-Centrix team to make a meaningful impact! Main Duties/Responsibilities: - Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. - Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. - Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. - Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. - Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. - Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. - Any or other additional responsibilities as assigned. Qualifications - At least one year of direct abstraction experience in the Get With the Guidelines Stroke registry. - Exposure to multiple patient medical record systems (EMRs) and clinical databases. - Intermediate proficiency with MS Office (Excel, Word, Teams, One Note, and SharePoint). - Strong analytical and critical thinking skills to approach problems in a systematic method. - Demonstrates high standards for accuracy and attention to detail. - Demonstrates technical savvy and strong desire to learn new systems and technology. - Thrives working independently and takes ownership of projects/patient records. - Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, team leads and others. - Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities. - Ability to adapt to changes in hospital partner timelines, requirements, and project assignments. - Maintains a high degree of responsibility in keeping PHI secure and confidential. Requirements - Applicants for employment with Q-Centrix must be legally authorized to work in the United States now or in the future without sponsorship. Benefits - A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering. - Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. - 401(k) retirement plan with a company match. - Paid professional development hours and other supportive resources.

• Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret, and calculate registry/case information from nuanced patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; use tact and judgment to manage expectations, flag obstacles, and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identify process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, and other agencies. • Any or other additional responsibilities as assigned.

• Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records.  • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; use tact and judgment to manage expectations, flag obstacles, and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identify process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, and other agencies.

• Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; use tact and judgment to manage expectations, flag obstacles, and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identify process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, and other agencies. • Any or other additional responsibilities as assigned.

Role Description Under the direction of the Manager or Senior Manager, the Clinical Services Lead plays a vital role in the account team, driving partner satisfaction through continuous communication and effective project management. The Clinical Services Lead is responsible for ensuring partner deliverables are met during new implementations and ongoing projects by monitoring and prioritizing case workflows and addressing first-tier service issues. As a key member of the clinical leadership team, this role collaborates closely with Clinical Data Leads, Clinical Data Quality Specialists, the abstraction team, and Client Services management to ensure high-quality service delivery to our partners. Roles and Responsibilities - Oversee deadlines, team productivity, and case completion providing follow-up as necessary to ensure partner deliverables are met and target service line operational goals are achieved. - Coach team members on missed deadlines and inform SM/MCS of missed deadlines. - Create case assignments. - Monitor partner case volumes and hours to ensure teams are properly staffed to meet partner turnaround time, and request resource adjustments as needed. - Review key operating metrics to provide data driven recommendations to support business financial goals. - Serve as our partners’ primary point of contact for Client Services. - Maintain high levels of partner satisfaction by driving engagement and anticipating customer needs through ongoing communication, including scheduling and facilitating partner meetings and agendas. - Responsible for overall deliverables to partners including meeting deadlines, data submission agreements, and service agreements as outlined in the partner contract. - Champion the use of QC technology to streamline internal workflows and providing technology demonstrations for partners, as needed. - Proactively identify risk to partner satisfaction and escalate to SM/MCS. - Act as primary owner within Client Services for new implementations, reporting out on status when asked and serving as the point to solve implementation delays by working closely with the Project Manager and SM/MCS. - Participate in process improvement work to support overall Q-Centrix or Client Services department initiatives. - Discuss quality performance opportunities with partners to decrease fallout reviews or enhance quality outcomes. - Other quality tasks, as assigned. Qualifications - Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations. - Demonstrates high standards for accuracy and attention to detail. - Demonstrates technical savvy and adeptness to learn new systems and technology. - Thrives working independently and takes ownership of projects. - Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others. - Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities. - Adapts to changes in project timelines, requirements, and assignments. - Maintains a high degree of responsibility in keeping PHI secure and confidential. Requirements - Familiar with hospital Core Measures and/or the Get With the Guidelines Stroke registry. - Intermediate proficiency with MS Office (Microsoft Excel). - Exposure to multiple patient medical record systems (EMRs) and clinical databases. - 1+ years providing coaching and guidance to teams (preferred). - Experience with evaluating operating financial metrics (preferred). - RN, LPN, RT, RVT, or RCIS credentials (preferred). Benefits - A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering. - Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. - 401(k) retirement plan with a company match. - Paid professional development hours and other supportive resources.

• Conduct orientation to medical records for new abstraction team members • Manage the green-lighting process and completion of on-going IRR, identifying any performance concerns in collaboration with the Clinical Services Lead and escalating concerns to Senior Manager/Manager • Effectively manage the fallout review/exception/occurrence reporting and Second Look process, ensuring accurate reporting, and partnering with the Clinical Services Lead to ensure partner notification and review • Provide follow-up/feedback/education to the project team on quality issues or trends identified during greenlighting, on-going IRR, second looks, pre-submission cleaning, review of project quality trends, etc. • Collaborate with Clinical Services Lead and Senior Manager/Manager to identify quality trends in the data with respect to internal team performance, and also identify hospital quality trends to share with partners • Mentor, train and provide guidance to new hires during the onboarding process at assigned facilities • Maintain and share abstraction team support documents, including Measure Detail and Documentation Clarification Forms, regularly updating with new measures and/or partner EMR changes • Complete the 1st pass of pre-submission clean-up, update cases when missing documentation is provided • Subject matter expert in assigned registry or measure. Provide expert abstraction support – 15% - 20% abstraction • Other quality tasks, as assigned • Attend new partner orientation in order to orient new team members as added to the project • Work closely with the Clinical Services Lead, as needed, for case-specific questions • Other partner tasks, as delegated by the Clinical Services Lead or the Senior Manager/Manager

• Under the direction of the Manager or Senior Manager, play a vital role in delivering quality solutions to hospital partners across the country. • Apply specialized, clinical knowledge of hospital partners to categorize, code, summarize, interpret and calculate registry/case information from nuanced patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; troubleshoot technical issues with a focus on solutions. • Keep up to date on mandated regulatory/publicly reported data requirements specified by federal, state, payer, and other agencies.

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned.

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned.

• The MBSAQIP Data Abstractor (SCDS - Senior Clinical Data Specialist) delivers quality solutions to hospital partners across the country. • They approach each hospital engagement as an opportunity to apply their clinical expertise with precision to advance patient outcomes and research. • Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret, and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgment to manage expectations, flag obstacles, and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, d other agencies.