Mindray North America

Role Description The Perioperative Clinical Educator provides clinical and product education for Mindray’s perioperative and life support solutions, ensuring successful post-sale implementation and customer proficiency. This role supports customers through installations, in-services, and follow-up visits, while also collaborating with Sales and Marketing to align training programs with clinical needs and market trends. - Deliver in-services and clinical education for perioperative and life support products, including anesthesia systems and patient monitoring, across Pre-Op, OR, and PACU settings. - Support installations by coordinating with CARE and Sales teams during setup and assisting with product transfers into the OR. - Provide clinical guidance during final implementations, confirming parameter defaults and ensuring customer satisfaction. - Maintain ongoing relationships with accounts through follow-up education, troubleshooting, and virtual support as needed. - Troubleshoot customer issues, identifying root causes and collaborating with Technical Support, Service, Systems Solutions, and hospital staff to resolve them. - Serve as a liaison between customers and internal departments to ensure seamless post-sale support. Qualifications - RT, RN, or similar clinical degree preferred. - 2–3 years of experience with clinical applications and product implementation in perioperative or related environments. - Hands-on experience educating clinicians on medical equipment. - Solid understanding of ventilation and patient monitoring workflows within surgical settings. - Excellent presentation and communication skills; able to adapt to diverse audiences. - Strong technical aptitude and comfort with Microsoft Office applications. - Self-motivated, flexible, and organized, with the ability to manage priorities and schedules independently. Requirements - Home-based field role requiring up to 80% travel (3–4 overnights per week). - Frequent standing for training sessions (2–5 hours at a time). - Routine lifting of monitoring and anesthesia equipment (up to 50 lbs). - Must reside within 40 miles of a major airport. Benefits - Competitive compensation package. - Comprehensive benefits, including a 401(k) with company match. - Tuition reimbursement. - Paid time off. - Disability coverage. - FSA/HSA options. - Dynamic, supportive, and collaborative work environment. Company Description Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care. - Founded in 1991, with 14,000 employees worldwide. - 8 global R&D centers, investing ~10% of annual revenue into innovation. - North American headquarters in Mahwah, NJ, with 40+ international subsidiaries.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

• Manage multiple installation projects simultaneously, ensuring adherence to timelines, product specifications, and quality expectations. • Develop and execute comprehensive project and scheduling plans covering hardware, software, and clinical training deliverables. • Serve as the central point of contact for hospitals, coordinating communications and resolving project-related issues. • Conduct ongoing status meetings with customers and internal teams to ensure alignment and timely progress. • Collaborate with Clinical and Field Service leadership to confirm installation readiness and coordinate go-live schedules. • Prepare and deliver project status reports for management review, highlighting milestones, risks, and required actions. • Identify and resolve conflicts or bottlenecks within installation teams, ensuring optimal resource allocation and collaboration. • Propose creative solutions to installation challenges, balancing technical requirements with customer needs. • Build strong partnerships with external vendors, ensuring third-party contributions align with project objectives.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

• Manage multiple installation projects simultaneously, ensuring adherence to timelines, product specifications, and quality expectations. • Develop and execute comprehensive project and scheduling plans covering hardware, software, and clinical training deliverables. • Serve as the central point of contact for hospitals, coordinating communications and resolving project-related issues. • Conduct ongoing status meetings with customers and internal teams to ensure alignment and timely progress. • Collaborate with Clinical and Field Service leadership to confirm installation readiness and coordinate go-live schedules. • Prepare and deliver project status reports for management review, highlighting milestones, risks, and required actions. • Identify and resolve conflicts or bottlenecks within installation teams, ensuring optimal resource allocation and collaboration. • Propose creative solutions to installation challenges, balancing technical requirements with customer needs. • Build strong partnerships with external vendors, ensuring third-party contributions align with project objectives.

• Develop and execute a strategic territory business plan focused on competitive conversions and revenue growth • Build and manage a robust pipeline of opportunities across assigned hospitals and surgery centers • Conduct sales presentations, product demonstrations, and evaluations to position Mindray’s anesthesia and monitoring solutions as the preferred choice • Collaborate daily with cross-functional EST members, including Clinical Specialists, Corporate Accounts, Marketing, Service, and Sales Support teams • Lead post-sale efforts by coordinating installations, in-services, and customer satisfaction initiatives • Establish and maintain strong relationships with clinical, technical, and administrative stakeholders • Contribute to regional and national strategic initiatives to grow Mindray’s brand and support Key Opinion Leader (KOL) development • Track, analyze, and report key performance indicators (KPIs) to ensure focus and alignment with company goals • Optionally serve as a Field Trainer, supporting onboarding and development of new sales hires

• Develop and execute a strategic sales plan to drive direct sales growth in radiology and vascular departments across hospitals and imaging centers • Build and manage customer relationships to expand market presence and identify new opportunities • Partner with Point-of-Care (POC) representatives, Corporate and IDN Account Managers, and other divisions to coordinate sales strategies and maximize revenue • Conduct product demonstrations, installations, and in-services in collaboration with ultrasound Clinical Application Specialists • Provide timely and accurate sales forecasts, demonstration reports, and territory updates to the Regional Manager • Represent Mindray at regional and national ultrasound conferences and trade shows • Monitor order status and ensure timely resolution of open orders, credits, and account balances • Collaborate with Marketing, R&D, and Clinical teams to share market insights and customer feedback that shape future product enhancements • Consistently meet or exceed quarterly and annual sales quotas

• Develop and execute a strategic territory business plan focused on competitive conversions and revenue growth. • Build and manage a robust pipeline of opportunities across assigned hospitals and surgery centers. • Conduct sales presentations, product demonstrations, and evaluations to position Mindray’s anesthesia and monitoring solutions as the preferred choice. • Collaborate daily with cross-functional EST members, including Clinical Specialists, Corporate Accounts, Marketing, Service, and Sales Support teams. • Lead post-sale efforts by coordinating installations, in-services, and customer satisfaction initiatives. • Establish and maintain strong relationships with clinical, technical, and administrative stakeholders — including anesthesiologists, CRNAs, OR directors, and biomedical engineers. • Contribute to regional and national strategic initiatives to grow Mindray’s brand and support Key Opinion Leader (KOL) development. • Track, analyze, and report key performance indicators (KPIs) to ensure focus and alignment with company goals. • Optionally serve as a Field Trainer, supporting onboarding and development of new sales hires.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.