• Demonstration, training and on-site instruction of clinical users in the Sentec portfolio • Troubleshooting and first-level support for existing customers • Positioning key publications and best practices to increase device utilization among existing customers • Development and management of sales projects in collaboration with the Sales Manager • Presentation of the Sentec portfolio, including application use cases, at trade shows, congresses and regional product and application trainings

• Reactively support healthcare professionals (HCPs) learning needs across Canada • Implement and execute a clinical training program focused on product administration techniques • Develop and execute training programs aligned with HCPs learning needs • Perform baseline and ongoing assessments for HCPs that request training • Coach and support healthcare professionals to ensure progression through their learning journey • Communicate effectively with health education manager (HEM) and cross-functional team members • Share knowledge on product administration protocols and safety monitoring • Establish and maintain strong business relationships with key experts

• Lead live clinical case coverage across multiple hospital accounts, serving as the on-site clinical and product expert. • Exercise independent judgment and advanced product knowledge to guide HCPs in optimal device use during procedures. • Build physician trust and confidence that drives repeat utilization and expanded program growth. • Identify opportunities to increase procedural frequency, onboard new users, and expand departmental adoption. • Translate clinical interactions into actionable commercial insights for the territory team. • Reinforce best practices that improve procedural efficiency and strengthen long-term account retention. • Ensure KPI collection and accurate clinical documentation to support business performance tracking. • Partner closely with Sales and Marketing to support account strategy and territory growth initiatives. • Assist with product evaluations, trials, and follow-up engagement to convert interest into sustained usage. • Contribute to field training and onboarding efforts to accelerate adoption. • Develop relationships across clinical and operational stakeholders within accounts. • Drive new capital lead generation within assigned territory.

• Serve as a subject matter expert in the Peri-Operative care areas • Support clinical end user adoption to GEHC Patient Care products including: Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri-Operative patient monitoring solutions. • Advance new product introduction (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital) • Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and / or virtually. • Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests. • Develop meaningful relationships with key opinion leaders (KOLs) • Participate in install base upgrade programs, proactive strategic customer touchpoints. • Drive sales process by conducting clinical product demonstrations and onsite evaluations.