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Patient Financial Services Representative
Location
United States
Posted
4 days ago
Salary
$55K - $70K / year
Seniority
Senior
Job Description
Patient Financial Services Representative
Brightline
• Manage a portfolio of patient accounts with outstanding balances • Research and resolve complex patient billing questions and account discrepancies • Review insurance payments, patient responsibility, adjustments, and payment activity to ensure account accuracy • Explain benefits, payment responsibilities, and available payment options to patients • Set up payment plan arrangements and drive accounts to resolution • Serve as Brightline's primary operational liaison for the patient billing vendor • Review vendor performance reports and collection metrics • Monitor patient statement delivery, payment trends, and outreach effectiveness • Participate in recurring operational meetings with the vendor • Identify opportunities to improve patient collections and engagement, and escalate system or workflow issues as needed • Serve as the escalation point for complex billing inquiries that frontline staff or the vendor's Tier 1 support can't resolve • Review disputed balances and coordinate resolution across Revenue Cycle, Operations, and Clinical teams • Ensure timely follow-up on escalated patient concerns while maintaining compliance with payer contracts and organizational policy • Monitor AI chat escalations generated through the patient billing platform and partner with the vendor to optimize workflows and escalation pathways • Review patient collection performance, aging reports, and monthly metrics to identify trends • Help leadership evaluate vendor effectiveness and recommend workflow improvements that enhance collections and patient satisfaction • Partner with Revenue Cycle, Member Services, Finance, Clinical Operations, and vendor partners to resolve account issues • Flag recurring trends impacting patient balances and recommend process improvements • Support the rollout of new workflows related to patient financial services
Job Requirements
- 3+ years of experience in healthcare revenue cycle, patient financial services, or patient account management
- Experience explaining insurance benefits, patient responsibility, and payment options directly to patients or customers
- Track record of independently resolving complex account disputes or escalations without needing supervisor intervention
- Experience monitoring vendor performance, collection metrics, or aging reports and turning them into actionable recommendations
- Experience de-escalating difficult financial conversations while maintaining compliance with policy or contractual requirements
- Experience managing a high-volume portfolio of accounts against competing deadlines
- Experience partnering cross-functionally (e.g., Finance, Revenue Cycle, Operations) to resolve account issues
- Experience coordinating or overseeing a third-party vendor relationship preferred
Benefits
- Medical
- Dental
- Vision
- Long-Term Disability
- Life Insurance
- Flexible Spending Account
- 401k
- 12 Company Holidays + Floating Holidays
- Holiday Shutdown
- Flexible Time Off
- Parental Leave
- Health and Wellness Stipend
- Home Office Reimbursement
- Professional Development Reimbursement
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