• Manage a portfolio of patient accounts with outstanding balances • Research and resolve complex patient billing questions and account discrepancies • Review insurance payments, patient responsibility, adjustments, and payment activity to ensure account accuracy • Explain benefits, payment responsibilities, and available payment options to patients • Set up payment plan arrangements and drive accounts to resolution • Serve as Brightline's primary operational liaison for the patient billing vendor • Review vendor performance reports and collection metrics • Monitor patient statement delivery, payment trends, and outreach effectiveness • Participate in recurring operational meetings with the vendor • Identify opportunities to improve patient collections and engagement, and escalate system or workflow issues as needed • Serve as the escalation point for complex billing inquiries that frontline staff or the vendor's Tier 1 support can't resolve • Review disputed balances and coordinate resolution across Revenue Cycle, Operations, and Clinical teams • Ensure timely follow-up on escalated patient concerns while maintaining compliance with payer contracts and organizational policy • Monitor AI chat escalations generated through the patient billing platform and partner with the vendor to optimize workflows and escalation pathways • Review patient collection performance, aging reports, and monthly metrics to identify trends • Help leadership evaluate vendor effectiveness and recommend workflow improvements that enhance collections and patient satisfaction • Partner with Revenue Cycle, Member Services, Finance, Clinical Operations, and vendor partners to resolve account issues • Flag recurring trends impacting patient balances and recommend process improvements • Support the rollout of new workflows related to patient financial services

• Responsible for the development of the sales and/or client relationship management strategy • Creates, monitors, and revises lead generation plans for new revenue pipelines • Oversees key client relationships ensuring satisfaction and efficient problem resolution • Serves as consultant on how T. Rowe Price products can satisfy client needs • Responsible for the achievement of substantial sales targets and works with territory partners • Maintains in-depth knowledge of assigned clients, their sensitivities, and business needs • Conducts quarterly business reviews with manager and partners

• Process purchase requisitions and convert them into purchase orders in Coupa • Review requisitions for completeness, accuracy, and policy compliance • Partner with internal stakeholders to resolve issues and ensure timely processing • Communicate effectively with suppliers on purchase orders and issue resolution • Track PO status and manage follow-ups for delivery and invoicing • Support supplier onboarding activities • Maintain procurement records and ensure adherence to controls • Support process improvement initiatives

Role Description Primary focus is to assist Underwriter/Broker Senior in servicing and operational management of accounts. - Underwrites, services, and manages assigned accounts. - Has Production and Service goals assigned and is measured on attainment of both. - Underwrites individual insurance applications to cover property and casualty with guidelines set for the issuance of policies on a standard or substandard basis. - Determines whether to accept, modify or decline a risk through evaluation of the property's value, location, usage, and safety features, and other information pertinent to the decision. - Has frequent contact with field to gather information on which to base and defend underwriting decisions. Qualifications - Bachelor's degree and 3 years related experience required. - Working knowledge of Microsoft Windows applications and Microsoft Office. Requirements - Assignments are broad in nature and usually require originality and ingenuity. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...