• Set and run Design Ops' strategy: Own the strategic direction for Design Ops (where the function needs to go, why, and what we're deliberately not doing), and drive it through execution yourself, from roadmap to delivery. • Own Design's AI-first point of view: Set the strategy and decision framework for how Design adopts AI tooling and reshapes its process, in partnership with Design Leaders and Product Ops. Be ready to build yourself: the skills, agents, and workflows designers will use day to day. Partner with Procurement to secure access to new tools. • Architect systems that scale: Design, build, and run the operating system that lets the design org keep scaling year over year without adding overhead. Keep processes lightweight: introduce only what's needed to advance quality and give the team visibility. • Set and execute the design culture strategy: Define what culture and quality rituals should exist (all-hands, onsites, team rituals) and the outcomes they need to drive, then own the execution, looping in design managers or cross-functional partners for support. • Build and run Design's external presence strategy: Own the strategy for how Mercury Design shows up externally to support hiring and brand, and drive execution, from content to events to award submissions in partnership with the Comms team. • Define and run onboarding & enablement: Set the strategy and quality bar for how new designers ramp, in partnership with EPD Ops, and own the programming. • Be the cross-functional connective tissue: Build relationships across Product Ops, Research Ops, Eng Ops, and design leadership that make you a first call on ambiguous, cross-functional problems. Break down silos, navigate competing priorities, and move multi-stakeholder programs to a conclusion, including with executive partners. • Be a strategic thought partner to the VP of Design and design managers: Bring an independent point of view to conversations on team health, quality, and priorities, and translate design leadership's goals into Design Ops' strategy and roadmap. • Define what gets measured: Set the success metrics and reporting cadence for design programs across the org, and use them to make the case for where to invest next, including additional Design Ops headcount as the function's remit grows.

• Lead the development and execution of enterprise-wide digital optimization strategies in partnership with DT leaders and subject matter experts. • Evaluate current DT services against industry benchmarks and leading practices, highlighting opportunities for modernization and efficiency. • Identify digital needs across functions, propose new service offerings, and develop high‑quality business cases to secure senior leader sponsorship and investment. • Ensure all programs follow the RTX Enterprise Program Management (REPM) methodology and maintain high-quality milestone planning. • Identify and leverage cross‑program interdependencies to unlock synergy, streamline execution, and drive efficiency gains. • Proactively assess program risks, develop contingency plans, and execute timely corrective actions to address scope, schedule, or budget variances. • Perform additional responsibilities related to the role as assigned. • Travel up to 10%, or as needed.

• Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems • Actively integrate disaster recovery vulnerabilities into existing risk frameworks • Author clear program updates and formal responses to audit findings • Partner across the organization to support execution of tests to ensure critical applications fail over predictably • Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) • Convert static continuity playbooks into runnable-style procedures • Review and audit business continuity plans of high-exposure third-party vendors • Verify fallback processing environments and ensure automated remediation workflows are provisioned

• Provide exceptional customer service to large accounts. • Handle bid work. • Conduct site visits, waste audits, and address safety concerns. • Manage highly transactional accounts. • Establishes and maintains a high level of customer satisfaction. • Communicates to and works to resolve unique customer issues. • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. • Proposes customer solutions that are compliant with appropriate local, state and federal regulations. • Updates and secures customer service agreements. • Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)