Program Manager, Key Accounts
Location
Canada
Posted
6 days ago
Salary
$76.8K - $97.9K / year
Seniority
Mid Level
Job Description
Program Manager, Key Accounts
WM
• Provide exceptional customer service to large accounts. • Handle bid work. • Conduct site visits, waste audits, and address safety concerns. • Manage highly transactional accounts. • Establishes and maintains a high level of customer satisfaction. • Communicates to and works to resolve unique customer issues. • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. • Proposes customer solutions that are compliant with appropriate local, state and federal regulations. • Updates and secures customer service agreements. • Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Job Requirements
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
- Prior experience in sales highly preferred.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days
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