• Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems • Actively integrate disaster recovery vulnerabilities into existing risk frameworks • Author clear program updates and formal responses to audit findings • Partner across the organization to support execution of tests to ensure critical applications fail over predictably • Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) • Convert static continuity playbooks into runnable-style procedures • Review and audit business continuity plans of high-exposure third-party vendors • Verify fallback processing environments and ensure automated remediation workflows are provisioned

• Provide exceptional customer service to large accounts. • Handle bid work. • Conduct site visits, waste audits, and address safety concerns. • Manage highly transactional accounts. • Establishes and maintains a high level of customer satisfaction. • Communicates to and works to resolve unique customer issues. • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. • Proposes customer solutions that are compliant with appropriate local, state and federal regulations. • Updates and secures customer service agreements. • Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Role Description Ton rôle est central : tu accompagnes des développeurs freelance (débutants ou confirmés) à passer du statut d’exécutant technique à celui de partenaire stratégique indispensable pour leurs clients. Le marché du freelancing dans la Tech est en pleine recomposition. L’IA comprime les TJM des profils généralistes, raccourcit les missions et intensifie la concurrence. Résultat : 73 % des développeurs freelance facturent encore au temps passé, sans méthode pour en sortir. Beaucoup savent coder. Peu savent piloter une entreprise. C’est là que tu interviens. Grâce à notre messagerie interne, tu suis chaque apprenant.e de manière asynchrone, en leur apportant des retours personnalisés sur leur positionnement, leur stratégie d’acquisition ou leur structuration commerciale. Toutes les deux semaines, tu organises une visio individuelle pour faire le point, débloquer les freins et les aider à avancer concrètement. Ta mission : permettre aux profils ultra-techniques de développer les compétences de structuration, de vente et d’intelligence stratégique permettant de s’adapter au marché d’aujourd’hui. - Aider l’apprenant.e à clarifier son positionnement et à construire une offre rentable (sortir du généralisme, facturation à la valeur) - Traduire son expertise technique en bénéfices compréhensibles pour un décideur non-tech - Accompagner la mise en place d’une stratégie d’acquisition rationnelle : SEO Malt/LinkedIn, scraping ciblé, automatisation d’outreach - Guider l’optimisation du profil sur les plateformes freelance (Malt, Comet, LinkedIn) - Conseiller sur la prospection client de A à Z, sans tomber dans le personal branding à outrance - Aider à construire des revenus récurrents et à diversifier les sources de CA (maintenance, Micro-SaaS, formation…) - Accompagner la dimension humaine du freelancing : gestion de la solitude, de l’incertitude financière et de la charge mentale - Transmettre une vision ROI client claire : transformer une demande technique en solution business viable Chez LiveMentor, tu rejoins une communauté de mentor.e.s passionné.e.s, qui partagent leurs expériences et progressent ensemble. Tu bénéficies de formations internes régulières pour enrichir tes compétences pédagogiques. Et surtout : tu restes libre dans ton organisation. Tu choisis combien d’apprenant.e.s tu accompagnes, tu gères ton planning selon tes contraintes, et tu continues à développer tes projets en parallèle. Tu ne seras jamais seul.e. L’équipe expérience est à tes côtés pour te soutenir, répondre à tes questions et t’aider à exercer ce rôle dans les meilleures conditions. Company Description

Role Description This position is needed to lead the disaster recovery (DR) program. This leader is responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise disaster recovery management (DRM) program. The objective of this program is to support product and IT systems' resilience and timely recovery, regardless of cause. Responsibilities - Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems. - Actively integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into existing risk frameworks to quantify, score, and systematically drive down operational risk across the company. - Author clear program updates, annual compliance metrics, and formal responses to internal and external audit findings. - Partner across the organization to support the execution of unified Gamedays and quarterly technical tests to ensure critical applications fail over predictably. - Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). - Convert static, document-heavy continuity playbooks into clean, runnable-style procedures to optimize recovery coordination. - Review and audit the independent business continuity and disaster recovery plans of high-exposure third-party SaaS vendors to proactively isolate and eliminate downstream single points of failure (SPOFs). - Verify fallback processing environments, ensuring that automated remediation workflows are fully provisioned and mapped before disruptions occur. - Serve as the technical disaster recovery authority during active live disruptions, seamlessly synchronizing recovery activities with existing tactical response teams. Qualifications - Certification: Active Certified Business Continuity Professional (CBCP) designation required. - Technical Domain Depth: Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories. - Crisis Competency: Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams. - Communication: Exceptional verbal and written communications skills; ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics for senior security leadership. Requirements - Experience: 7+ years of dedicated technical Disaster Recovery program management experience in a highly scalable, cloud-native enterprise environment. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - Participation in Twilio’s equity plan and corporate bonus plan - Health care insurance - 401(k) retirement account - Paid sick time - Paid personal time off - Paid parental leave