• Drive EMS sales by enhancing customer satisfaction and retention in the clinical education and implementation process; • Interface with large competitive conversions and select North American EMS customers to ensure continual product support throughout both pre- and post-sale stages, as directed by management. • Support new competitive conversions • Equipment set-up • Post-sale training and development - (Classroom, field rides, remote support) • Post-sale troubleshooting • Post-sale follow-up • Be a liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer vision of "One-ZOLL."

• Provide product, clinical, and sales support to PMLS teams, and Mindray customers for health systems, hospitals, ambulatory care centers, and distribution partners. • Enterprise Selling Team (EST) member assisting with the development of customer specific solution-based presentations of Mindray products. • Provides input to marketing regarding new products, identifying target markets and the needs of those markets. • Partner with the EST/Sales Team to develop clinical application strategies by engaging customers, assessing workflows, and creating tailored solutions. • Support customer calls, demonstrations, and presentations, including equipment setup and delivery of value-based, audience-specific content. • Conduct on-site assessments of workflows and inventory; collaborate with EST/Sales to develop Hospital Roadmaps, identify hospital-wide solutions, and support quoting. • Maintain active communication with Sales and customers throughout the pre-sales process to ensure optimal clinical support. • Lead and participate in follow-up visits to strengthen customer partnerships across modalities and promote Mindray solutions from department to C-suite. • Collaborate with internal teams (Marketing, Service, Product Management, etc.) to align customers with clinical resources. • Develop and deliver clinical sales education; mentor new hires to support organizational growth strategies. • Provide operational analytics for leadership, including quarterly business reviews of productivity. • Participate in trade shows and regional meetings to maintain strong internal and external customer relationships. • Maintain product and clinical sales competencies; leverage resources to expand expertise. • Contribute to team revenue goals; compensation is based on sales effectiveness and quota achievement.

• Apply specialized knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned. • Before officially being placed on one of our client services teams, you will join a cohort of exceptional peers in our newly created, world class, Q-Centrix Institute (QCI). Your time in QCI will contain a specialized learning path of up to 6 months of on-the-job training. Once you graduate from QCI, you will be ready to be a high performing team member at Q-Centrix.

• Support and maintain onboarding systems and training materials to ensure providers are technically prepared and aligned with current workflows. • Update and improve documentation across platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect evolving tools and processes. • Monitor provider-facing channels to identify, troubleshoot, or escalate technical issues, helping reduce onboarding friction. • Assist with client launch preparation by organizing resources, completing quality checks, and supporting standardized workflows. • Contribute to the continuous improvement of onboarding and training processes to increase scalability, accuracy, and efficiency. • Collaborate with cross-functional teams to support education initiatives and align on operational priorities. • Identify recurring issues or gaps in onboarding or training and surface insights to improve provider experience and readiness. • Attend team touchpoints and contribute to discussions around workflow improvements and team priorities. • Other duties as assigned.