ZOLL Medical Corporation

• Provide guidance and support to field on-site and PM technicians • Perform onsite product support to assigned customer accounts • Manage logistics, deployments, on-site troubleshooting of product, Preventive Maintenance, and software upgrades • Direct involvement with staffing of department • Assist customers with application of equipment • Escalate customer-related issues to Service Manager and CQA Account Manager • Perform on-site PMs • Train yearly, a minimum of 40 hours in ZOLL related products • Assign PM workload to team • Provide guidance on PDR process • Assist and/or conduct employee's reviews as required by management • Deployments to other customers in region at the direction of management • Monthly reporting of department metrics for on-site coverage and PM performance • Provide software upgrades as requested

• Support GDPR and data privacy projects across EMEA. • Assist with data mapping, Records of Processing Activities (ROPA), and DPIAs. • Advise on lawful processing of personal and health data. • Support GDPR training, data subject rights processes, international data transfers, and privacy-by-design initiatives. • Collaborate with Legal, IT, HR, Marketing, Sales, Clinical, and Product teams. • Support ZOLL's healthcare compliance program in line with AdvaMed and MedTech Europe Codes. • Advise on compliant interactions with healthcare professionals and organizations. • Assist with compliance training, risk assessments, and mitigation activities.

• Drive EMS sales by enhancing customer satisfaction and retention in the clinical education and implementation process; • Interface with large competitive conversions and select North American EMS customers to ensure continual product support throughout both pre- and post-sale stages, as directed by management. • Support new competitive conversions • Equipment set-up • Post-sale training and development - (Classroom, field rides, remote support) • Post-sale troubleshooting • Post-sale follow-up • Be a liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer vision of "One-ZOLL."

Role Description The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency, and the development of training-related material and documentation. Essential Functions - Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. - Lead in the development and ongoing maintenance of training and process material essential to the success of the implementation process. - Coordinate with support and product team to resolve customer issues during implementation process. - Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. - Act as a training and product resource for other members of the ZOLL team. - Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. - Work toward client success as an effective team member. - Train new hires in the implementation processes. Qualifications - Bachelor's degree or equivalent experience. - 3+ years experience in teaching, training or supporting others. Requirements - Understanding of adult learning challenges and how to overcome them. - Very strong customer-oriented focus and the ability to professionally handle difficult situations. - Excellent communication, documentation, grammar, and interpersonal skills. - Good technical aptitude for working with software and Microsoft Windows. - A high level of professionalism and the ability to think analytically. - Knowledge and experience in ZOLL software preferred. - Demonstrated leadership skills. - Ability to travel up to 50%. Physical Demands - Standing - Occasionally - Walking - Occasionally - Sitting - Constantly - Talking - Occasionally - Hearing - Occasionally - Repetitive Motions - Frequently Benefits - The annual salary for this position is: $70,000.00 to $90,000.00. - Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. - Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com . - Applications will be accepted on an ongoing basis until this position is filled. - For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. - ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

• Responsible for achievement of Territory Sales Quota • Manage manufacturing representatives and develop distributor partners • Control expenses while contributing to ZOLL's profitability • Cover assigned territory calling on distributors in industrial, manufacturing, and safety environments • Build relationships, train sales representatives, and drive sales of portable defibrillators • Maintain short-range and long-term plans for developing sales in the assigned territory • Provide required in-service education to customers • Maintain daily organized account records, including account profiles, using Salesforce.com • Provide various reports as required by management • Maintain and track demo and evaluation inventory. • Attend trade shows and other projects as assigned • Comply with all policies and standards. Any other job responsibilities as assigned by management

Role Description The Strategic Account Manager (SAM) develops the business in the higher echelons of organizations, working up to CEO level and developing mutually beneficial relationships with Key Accounts in order for ZOLL Medical to become the preferred long-term strategic partner. The SAM will have a "hunger" to continually drive profitable sales and market share growth for ZOLL Medical. The SAM will develop, lead and implement the strategic account plan in line with the ZOLL Medical Commercial Strategy. Travel for the role will be at least 60%. The successful candidates will need to be fluent in English and Spanish. Essential Functions - Build an in-depth understanding of ‘targeted account’ customers to match appropriate ZOLL Medical device offerings and develop mutually beneficial solutions. - Build strong relationships with a broad range of key stakeholders to secure long-term sales growth for ZOLL Medical devices. - Take ownership of the non-clinical stakeholder mapping in ‘target accounts’ and understand the internal politics to drive the strategic direction. - Identify and drive ZOLL Medical customer interaction to maximize potential in a fast-changing market environment. - Articulate and sell the ZOLL Medical value proposition tailored to strategic accounts to develop long-term partnership agreements. - Work closely with the sales organizations across ZOLL Medical by leading multimillion-pound tender applications. - Manage price, volume, mix, and other commercial terms for strategic accounts in line with National/International strategy. - Strategically co-ordinate internal resources to deliver appropriate Value-Added Solutions for allocated target accounts. - Collaborate with internal stakeholders to deliver solutions to customers, including Territory Managers, Regional Managers, and Medical, Compliance, and Legal teams. - Provide continuous feedback of environmental knowledge, market intelligence, and sales opportunities to sales and marketing colleagues. - Plan to spend an average of three days per week working in the field with Territory Managers on strategic accounts. - Keep up to date with market trends, funding changes, service delivery, policy changes, and healthcare hubs. - Present account reviews to senior management at regular intervals. Qualifications - Educated to Degree level with exceptional communication, negotiation, and account management capabilities. - A proven track record of success in the Healthcare market, including the hospital sector and Public Safety. - A successful track record as a Strategic Account Manager or Territory Manager in Medical Devices or in an equivalent B2B market. - Experience selling complex systems, concepts, and solutions in a selling environment involving multiple decision makers. - Excellent problem solver with a collaborative approach to account management.

Title: Bilingual Account Coordinator (English/Spanish) - FT M-F 8:30am-5pm ET Location: Pittsburgh United States time type Full time job requisition id R19609 Job Description: CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: - LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. - HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. - TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country. Essential Functions - Provide internal support for Field Sales with delivery of the LifeVest - Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.) - Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met - Manage the selection of PSR contractors based on availability, activity levels, etc. - Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need - Acts as the single point of coordination for inventory and PSR management. - Negotiates with PSR contractors regarding fees for services - Act as a liaison between internal and external customers - Provide quality and timely customer support for product installations and post installation inquiries. - Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest - Assist Reimbursement/Intake in obtaining necessary insurance information - May assist and participate in the development and implementation of policies and procedures - Solicits and acts on Field Sales feedback - Support company and department change initiatives - Manage customer (internal/external) relationships effectively - Demonstrate ability to multi-task in a fast-paced work environment - Support on-boarding effort for new hires Required/Preferred Education and Experience - Associate's Degree required - 2+ years customer service experience preferred Knowledge, Skills and Abilities - Knowledge of Microsoft Office Suite Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Standing - Occasionally - Walking - Occasionally - Sitting - Constantly - Talking - Occasionally - Hearing - Occasionally - Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $21.00 to $23.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

• Help define, evolve and execute the Infrastructure & Operations strategy in alignment with Global IT and enterprise leadership • Lead multiple IT Infrastructure functions through managers, establishing organizational structure, accountability, and performance outcomes • Own and drive multi-year infrastructure roadmaps, translating business strategy into technology capabilities as well as investment priorities and skill development • Foster collaboration across geographically distributed teams, promoting a culture of innovation, accountability, and continuous improvement • Provide senior leadership with oversight of IT Infrastructure operations including availability, capacity, performance, and security of global systems • Establish and govern enterprise-wide KPIs and SLAs • Drive cloud financial management (FinOps) and data center cost efficiency initiatives

Title: Test Development Engineer I Location: Chelmsford United States Full time Job Description: At ZOLL, were passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in peoples lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you wont just have a job. Youll have a career-and a purpose. Join our team. Its a great time to be a part of ZOLL! Job Type: Hybrid Job Summary The "Test Development Engineer 1" will support development of advanced test systems and methodologies for ZOLL medical devices. Responsibilities include designing, testing, documenting, validation and verification of new and existing test systems. The successful candidate is detail-oriented, a strong problem-solver, and eager to support delivery of innovative and efficacious testing solutions for ZOLL products. Essential Functions • Develop test methods and procedures to support manual and automated testing of ZOLL products • Design, document, update and validate and improvements for custom test hardware and software used in ZOLL test stations • Develop and update test requirements and plans used for supporting test stands and processes • Debug test fixtures and systems using common lab equipment (e.g., oscilloscopes, DMMs, function generators, etc.) • Prototype, build and debug circuit boards, cables and other components for use in ZOLL test systems • Document test results and analyze data using statistical tools to prepare technical reports • Support continuous improvement initiatives for ZOLL product testing while ensuring good manufacturing practices (cGMP) are maintained Required/Preferred Education and Experience • Bachelors Degree Science Degree (EE, ME, preferred) required • 0-2 years of engineering, technical or manufacturing experience required Knowledge, Skills and Abilities • Basic electro-mechanical skills, to include assembly, dis-assembly and repair assemblies • Experience with analog and digital circuitry preferred, high-voltage a plus • Familiar with basic engineering lab equipment and measurement instruments (e.g., oscilloscopes, DMMs, function generators, etc.) • Experience with test automation software such as LabVIEW, TestStand, Python, C/C# a plus • Strong attention to detail, analytical thinking, and problem-solving skills • Excellent written and verbal communication skills Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Standing - Occasionally • Walking - Occasionally • Sitting - Constantly • Talking - Occasionally • Hearing - Occasionally • Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLLs comprehensive benefits plans can be found at www.zollbenefits.com . Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employees primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Role Description The primary function of this role is to provide exceptional sales of the company products in a specified region/geographical area and to provide ongoing support to the product distribution channel. - Develop new business relationships, management of existing accounts and developing new sales leads - Establish and maintain relationships with doctors, hospitals, clinics, local professionals and other referral sources in the medical community - Assist with account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction - Develop and increase sales revenue to meet assigned targets, responsible for meeting quota deadlines and specifics - Regularly, timely and accurately maintain Salesforce as needed by Company - Quickly investigate sales, customer and/or Salesforce issues and escalate to other team members, if needed; troubleshoot problems relating to products and escalate to appropriate individual - Become actively involved in sales orientation and sales training programs - Assist in the planning and execution of sales exhibits/shows; attends trade shows - Keep informed and educated on competitive offerings, new products, services, and other general information of interest to customers and co-workers - Perform other job-related duties and responsibilities as may be assigned from time to time Qualifications - Bachelor's Degree - At least three (3) years of field sales experience – client focus within cardiology, medical device and/or pharma industries - Two years minimum of CRM or Salesforce Requirements - Exceptional organizational skills - Excellent time management skills and ability to multi-task and prioritize work - Team player - Excellent written and verbal communications skills - Takes initiative to make things happen - Above average presentation skills - Strong business acumen - Results driven personal - Proficiency in MS Office Travel Requirements - 60% Travel may be outside the local area and overnight and could be for an extended period Physical Demands - The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl - The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus - This position will require you to verbally communicate via in-person and/or phone conversations at least 90% of the time - This position will require you to communicate via email - Position requires extensive travel by various methods Benefits - The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $195,000.00 which includes a base salary of $95,000.00 and commission in accordance with the company's sales compensation plan - Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com Company Description ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.