• Analyze energy performance, customer and site response, dispatch results, and program data to identify trends, root causes, opportunities for improvement, and practical changes to internal systems, workflows, partner coordination, customer communication, and operating procedures. • Communicate key findings, risks, and recommend next steps clearly to internal teams, partners, and senior management. • Cultivate, manage, and expand relationships with Budderfly’s Utility and Energy Market partners while maintaining a personal touch with every interaction. • Oversee program success and guide coordination and project management as Budderfly grows its Optimization programs. • Contribute to Load Flexibility strategy & expansion planning. • Collaborate with the Sales, Development, Marketing, Product, and our customer success team to ensure the highest level of program delivery and streamlined growth. • Coordinate with team members and departments to prioritize clients-reported issues and maintain clear communication with clients. • Manage and oversee the implementation and operation of Energy Efficiency, VPP, and Battery programs. • Ensure compliance with all relevant regulations and standards. • Stay up to date with industry trends and best practices in energy management. • Work as a team to respond to RFPs or engage new businesses, occasionally leading the effort and coordinating new work with our Technical Product Manager to deliver new capabilities. • Additional duties as assigned.

• Own program management for payroll, compensation, and compliance system implementation from end-to-end, defining a solution to implementation. • Drive operational excellence in payroll processing. • Oversee end-to-end payroll processing and compensation administration as part of a year-long HCM implementation, ensuring data integrity audit readiness, and compliance across multi-state and multi-entity payroll operations. • Own and maintain SOX compliance controls related to payroll and compensation processes, including documentation, testing, remediation, and continuous monitoring of key controls. • Partner with Internal Audit, Finance, and external auditors to prepare for SOX audits, control testing, and evidence gathering. • Design and implement security controls for sensitive people data, including access management, segregation of duties, data privacy protocols, and system security configurations. • Develop and maintain comprehensive process documentation, standard operating procedures, and control matrices for all compliance activities. • Act as subject matter expert and liaison to Finance, Legal, Security, and external partners on compliance matters. • Drive change management initiatives related to system upgrades, process changes, and new control implementations.

• Oversee and manage multiple projects within the organization • Develop and maintain project plans, schedules, and budgets • Coordinate with clients to ensure project requirements are met • Implement quality control measures to ensure project success • Provide regular updates and reports to stakeholders on project progress

Role Description We are looking for a Senior Program Manager to serve as the operational owner and subject matter expert for Bizee Pro, distribution partnerships, and new workflows across entity management, compliance, registered agent, virtual address, and virtual mail. This role requires both domain expertise and operational transformation experience. The right person understands: - Business formation - Entity management - Registered agent - Annual reports - Foreign qualifications - Amendments - Certificates of good standing - Virtual address - Virtual mail - USPS 1583 - CMRA-related workflows This person will help Bizee close the gap between what sophisticated professional operators and distribution partners need, what our workflows support today, and what Product, Engineering, Fulfillment, Support, Legal, and Compliance need to build or operationalize next. This is not a traditional account management role. This is the internal operations leader who ensures new workflows actually work at scale. Qualifications - 7+ years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related role. - Strong working knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related workflows. - Experience leading operational transformation in a high-scale service delivery environment. - Experience using automation, AI, or workflow technology to reduce friction and improve operational consistency. - Experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows. - Strong ability to map, document, and improve complex workflows across multiple teams, systems, products, and service requirements. - Strong communication skills and ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates. - High ownership, strong follow-through, and comfort building process from scratch. Requirements - Serve as the Entity and Compliance Operations SME. - Translate Partner and Professional Operator Needs Into Scalable Workflows. - Build and Operationalize New Workflows. - Lead Workflow Modernization and Operational Transformation. - Build Scalable Fulfillment Infrastructure. - Support Launch Readiness for Partner and Commercial Workflows. - Own Process Documentation and Operating Playbooks. - Improve Process, Systems, and Tooling. Benefits - Health Care Plan (Medical, Dental & Vision) - Life Insurance (Basic, Voluntary & AD&D) - Virtual Wellness Resources - Work From Home