• Responsible for the reconciliation and collection activity for high profile retail accounts • Assess customer's needs and reconcile invoice/deduction issues • Identify and manage Credit Risk by recognizing when additional credit analysis is necessary • Review and analyze various accounts receivable reports • Research, validate, and resolve customer deductions • Accurately code deductions within SAP • Evaluate blocked orders and determine appropriate actions • Conduct daily account reconciliation and collection calls • Collaborate with Sales and prepare management updates for monthly account reviews • Train and mentor team members

Role Description O time de Collections (Cobrança For Rent) atua no coração da sustentabilidade financeira do ecossistema do QuintoAndar. Somos responsáveis pela gestão da régua inicial de cobrança para proprietários e inquilinos, focando especificamente no primeiro boleto em atraso (FPD e PP). Por ser uma célula de contato inicial logo após o vencimento, nossa atuação exige um equilíbrio perfeito entre firmeza na negociação e um tato extremamente refinado no relacionamento, garantindo a recuperação dos valores sem gerar atritos desnecessários com os nossos clientes. Responsibilities - Realizar atendimento e negociação com clientes inadimplentes através de canais ativos e receptivos. - Executar o acompanhamento de acordos financeiros e garantir a atualização precisa do histórico nos sistemas internos. - Analisar casos específicos para identificar oportunidades de flexibilização que facilitem a recuperação do crédito. - Atuar com foco constante na experiência do cliente, minimizando o impacto negativo inerente ao processo de cobrança. - Cumprir com rigor as metas operacionais diárias e os indicadores de performance da carteira. Qualifications - Comunicação de Alto Impacto: Excelente expressão verbal e escrita; perfil articulado, dinâmico e resolutivo (não introspectivo). - Capacidade comprovada de negociação e argumentação rápida. - Foco em resultados e facilidade para trabalhar sob a pressão de metas e indicadores operacionais. - Forte senso de organização e capacidade analítica básica para gerir o dia a dia da carteira. - Domínio básico de informática/sistemas operacionais e Pacote Office. Requirements - Experiência prévia em operações de telemarketing ativo, SAC ou cobrança. - Conhecimento em análise de indicadores de telefonia/cobrança. - Familiaridade com ferramentas de CRM e discadores automáticos. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

Role Description We are seeking a detail-oriented Credit & Collections Associate to manage customer accounts, evaluate creditworthiness, monitor outstanding balances, and ensure timely collection of payments. Responsibilities include: - Review and process credit-held orders throughout the day to ensure timely resolution. - Respond promptly to customer inquiries received by phone and email. - Investigate claims and process appropriate debit, credit, or denial adjustments. - Research and resolve internal and external customer account inquiries. - Build positive relationships with customers across assigned territories. - Maintain accurate account records, payment history, and status updates. - Analyze account activity and credit exposure to support informed credit decisions. - Assist with account maintenance and documentation for write-offs when necessary. - Assess customer financial information to evaluate risk and recommend appropriate actions. - Negotiate payment arrangements and account reconciliations within established guidelines. - Collaborate with customers to resolve outstanding balances and account discrepancies. - Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate. - Escalate complex situations and potential concerns to management when needed. - Stay current with technology, tools, and best practices that improve efficiency and customer service. - Support additional projects and responsibilities as business needs evolve. Qualifications - A strong communicator with excellent verbal and written communication skills. - Customer-focused and skilled at building productive relationships. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable making informed decisions and providing thoughtful recommendations. - Intermediate Excel skills, and proficient with Outlook (SAP experience is a bonus). - Familiar with credit, collections, and financial account management practices. - Knowledgeable of credit and bankruptcy regulations (preferred). - Strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders. Requirements - High school diploma or equivalent required. - Previous experience in collections, accounts receivable, customer service, or other related fields. - Availability to work Monday through Friday from 8:30AM to 5:00PM EST. Benefits - Remote position with potential hybrid work opportunities. - Collaborative and supportive team environment. - Opportunities to develop your financial, analytical, and customer service skills. - Exposure to a variety of clients and business challenges. - Ongoing learning and professional growth opportunities. - The salary range for this position is $40,000-$42,000 per year. - Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company. Company Description Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America, and China. Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media corporations. Join us in shaping the world of media, services, and education. We offer business challenges and exciting projects in attractive work environments, as well as individual career and development opportunities.

Role Description A Student Payments Collections Advisor plays a critical role in managing and recovering overdue payments from students who have outstanding tuition fees or other financial obligations to Herzing University. The advisor’s primary responsibility is to: - Communicate with students and address their concerns. - Negotiate payment arrangements and facilitate resolutions. - Maintain a positive and supportive approach. Qualifications - High school diploma or equivalent with 3-5 years of related experience; or associate degree or higher with a minimum of 1-year related experience. - Previous experience in student accounts, financial aid, collections, or customer service roles is beneficial. - Excellent communication skills, both written and verbal. - Strong ability to convey complex information clearly and concisely. - Empathy and patience when dealing with students facing financial difficulties. - Strong negotiation and problem-solving abilities. Requirements - Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels, such as phone, email, or text. - Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations. - Conduct all interactions with students in a friendly, empathetic, and professional manner. - Provide accurate and up-to-date information about outstanding balances, payment options, and potential consequences of non-payment. - Maintain positive relationships with students, offering guidance and support. - Negotiate payment arrangements or extensions with students based on their individual circumstances. - Maintain records of all interactions with students within the system of record. - Generate regular reports for management, summarizing collection efforts and recovery progress. - Stay informed about relevant regulations and guidelines that govern student debt collection. - Address and resolve student concerns, disputes, and inquiries professionally. - Collaborate with financial aid, alumni support, student services, and other relevant departments. Benefits - Compensation is determined based on qualifications, experience, and circumstances of each hire. - Comprehensive benefits package, including a tuition waiver and reimbursement program. - Health insurance, paid time off, and a retirement savings plan. - Hourly pay range for this position is $20.54 to $27.78.