Role Description A Student Payments Collections Advisor plays a critical role in managing and recovering overdue payments from students who have outstanding tuition fees or other financial obligations to Herzing University. The advisor’s primary responsibility is to: - Communicate with students and address their concerns. - Negotiate payment arrangements and facilitate resolutions. - Maintain a positive and supportive approach. Qualifications - High school diploma or equivalent with 3-5 years of related experience; or associate degree or higher with a minimum of 1-year related experience. - Previous experience in student accounts, financial aid, collections, or customer service roles is beneficial. - Excellent communication skills, both written and verbal. - Strong ability to convey complex information clearly and concisely. - Empathy and patience when dealing with students facing financial difficulties. - Strong negotiation and problem-solving abilities. Requirements - Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels, such as phone, email, or text. - Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations. - Conduct all interactions with students in a friendly, empathetic, and professional manner. - Provide accurate and up-to-date information about outstanding balances, payment options, and potential consequences of non-payment. - Maintain positive relationships with students, offering guidance and support. - Negotiate payment arrangements or extensions with students based on their individual circumstances. - Maintain records of all interactions with students within the system of record. - Generate regular reports for management, summarizing collection efforts and recovery progress. - Stay informed about relevant regulations and guidelines that govern student debt collection. - Address and resolve student concerns, disputes, and inquiries professionally. - Collaborate with financial aid, alumni support, student services, and other relevant departments. Benefits - Compensation is determined based on qualifications, experience, and circumstances of each hire. - Comprehensive benefits package, including a tuition waiver and reimbursement program. - Health insurance, paid time off, and a retirement savings plan. - Hourly pay range for this position is $20.54 to $27.78.

Role Description The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, including escalated accounts that require a higher level of collection effort. This role focuses on reducing past-due balances through high-volume, professional customer contact via phone and email, preparing collection correspondence, and coordinating with internal stakeholders to resolve complex collection issues. The Collections Specialist also ensures accurate account documentation, maintains data integrity within ERP and CRM systems, and protects the security and privacy of customer information while working in a fast-paced, fully remote environment. Responsibilities - Manage the accounts receivable aging report for assigned locations, subsidiaries, and escalated accounts that require advanced collection efforts. - Conduct direct collection activities through phone calls and emails to customers, maintaining a call volume of approximately 30–35 calls per day. - Prepare formal collection letters and request attorney involvement when necessary to support collection actions. - Evaluate and recommend accounts for third-party collection and/or write-off based on collection outcomes and established guidelines. - Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations requiring additional leverage or escalation. - Monitor, investigate, and resolve financial discrepancies related to customer accounts and invoices. - Maintain detailed notes and documentation on accounts to accurately reflect collection efforts, customer responses, and next steps. - Work returned statements to collect outstanding debt, obtain updated customer contact information, and ensure ERP systems reflect current and accurate data. - Update and utilize ERP and CRM systems to track collections activity, reconcile accounts, and support reporting and analysis. - Ensure the security and privacy of customer information and files in accordance with applicable policies and regulations. - Apply a basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, during all collection activities. - Perform other related duties as assigned to support the overall effectiveness of the collections function. Qualifications - At least two years of experience in collections and credit work. - Bilingual communication skills, with the ability to communicate clearly and professionally in more than one language. - Strong customer service focus, with the ability to handle difficult conversations while maintaining a professional and respectful tone. - Proficiency in handling high call volume, consistently performing 30–35 collection calls per day. - Excellent verbal and written communication skills for interacting with customers and internal stakeholders. - Ability to work effectively in a fast-paced environment, managing multiple accounts and priorities simultaneously. - Proficiency in Microsoft Office Suite or related software. - Experience working with ERP systems in a collections or accounting context. - Ability to use multiple software platforms, including CRM and ERP systems, during daily work. - Strong typing skills and data entry accuracy, with the ability to input information quickly and correctly. - Ability to work both independently and as part of a team to achieve collection goals. - Basic understanding of statistics and data analysis to interpret account information and collection trends. - Basic understanding of state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Requirements - High school diploma or equivalent required; associate or bachelor’s degree preferred but not mandatory. - Experience with ProfitZoom and Sedona ERP systems. - Experience with Microsoft Dynamics is a plus, particularly for cross-training and supporting transitions from that ERP. - Previous experience in a fast-paced, remote work environment. - Strong attention to detail when monitoring accounts, documenting activities, and reconciling balances. - Ability to adapt to multiple software tools and learn new systems as needed. - Demonstrated reliability and discipline in managing time and meeting daily activity targets in a remote setting. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Work Environment This position is fully remote, allowing you to perform all duties from a home office or another suitable remote location. Standard hours typically start between 8:00 and 9:00 a.m. local time, with an eight-hour workday that includes an unpaid lunch break. The role involves working in a fast-paced environment with a consistent call volume of 30–35 calls per day, using multiple technologies such as ERP systems (including ProfitZoom, Sedona, and potentially Microsoft Dynamics), CRM platforms, and the Microsoft Office Suite. The work is computer-based and requires strong typing skills, accurate data entry, and regular communication via phone and email. The environment emphasizes data security, privacy of customer information, and collaboration with a remote team to achieve collection goals. Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Application Deadline This position is anticipated to close on Jul 27, 2026.

Title: Commercial Collections Representative - Remote Location: United States Job Description: Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $17+ per hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due. Qualifications - High School diploma or equivalent - Commercial or collections experience preferred - Previous skip tracing experience preferred - FDCPA knowledge - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to exchange accurate information effectively over the phone For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ

Title: Collection Recovery Sr Specialist Location: Irving United States Job Description: Description At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include - Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. - Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. - Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. - Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. - Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. - May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials - Strong oral communication, counseling, and persuasion skills. - Excellent data entry and typing skills. - Aptitude for math and problem-solving. - Familiarity with digital phone systems. - Ability to make independent decisions and exercise sound judgment. - Strong organizational skills and ability to perform in a production-driven environment. - Flexibility to adapt to evolving business needs with a positive attitude. Preferred: - 2-3 years prior experience in mortgage collections or loss mitigation. - Knowledge of Fair Debt Collection Practices and mortgage regulations. - Experience with MSP/Black Knight systems. - Proficiency in Microsoft Excel and Word. Hours/Work Schedule - Looking for 9am-6pm, 9:30am-6:30pm and 10am-7pm, Central Standard Time - Hybrid: 3 days on-site, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.