• Responsible for accurate and complete patient accounts • Ensure all insurance requirements are met • Analyze insurance coverage and benefits • Call patients to remind them of balances due

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies • Accurately identify caller’s needs and resolve inquiries in a timely and accurate manner • Research and document billing issues by following documented standard work policies, procedures and department resources effectively • Utilize escalation protocols when necessary to address complex accounts • Communicate USACS billing policies clearly as they relate to patient accounts • Identify billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company • Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values • Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.

• Pre-register and financially clear patients scheduled for services • Verify demographics and insurance eligibility • Create patient estimates and review prior balances • Communicate and educate patients on insurance benefits • Collect patient responsibility and develop payment plans

• Greet patients and verify patient identity in a prompt, courteous, and professional manner • Manage incoming phone calls and respond to patient inquiries effectively • Perform patient check-in, check-out, and appointment scheduling activities • Create and maintain patient records within Epic and other electronic health record systems • Process mail, scanning, RightFax documentation, copying, and other administrative tasks • Maintain accurate electronic health records and ensure chart accuracy • Balance and reconcile cash drawers daily according to established procedures • Demonstrate working knowledge of office and clinic equipment, including computers, scanners, fax machines, copiers, calculators, and credit card processing equipment • Review department communications promptly and actively participate in team meetings and process improvement initiatives • Support the implementation of new Epic enhancements and workflow changes • Maintain a safe, clean, and welcoming environment while following Infection Control Guidelines • Adhere to Mercy safety policies and report incidents according to established procedures • Protect patient confidentiality and comply with all privacy and security requirements • Perform additional duties and special projects as assigned