Duke University

• Provide clinical expertise, support, and guidance for care transitions of patients being discharged from the Duke University Health System. • Support for inpatient case management with core administrative functions related to discharge disposition. • Perform disease and symptom management, assessment of disease, care plan development and facilitation, and referral to appropriate levels of care. • Ensure excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. • Improve the health status and care for individuals with chronic conditions with complex medical, mental health, and psychosocial issues.

• Compile, analyze and report on the performance of departmental operating units • Analyze and provide feedback for department-specific reports • Ensure accurate and compliant charge items • Coordinate communication between insurance companies, governmental agencies, providers and support staff

• Reading and evaluating qualifications of prospective students utilizing established standards and guidelines. • Submitting evaluations for review by the Admissions Committee. • Interviewing One Year Specialty Masters and MBA candidates. • Attending regular Admissions Committee meetings and trainings. • Participating in and giving feedback on Admissions Committee decisions. • Help with admitted student outreach, such as welcome calls. • Perform other duties related to the admissions process as needed.

• Assist in gathering and understanding business requirements from stakeholders to support BI solutions. • Develop basic SQL queries to extract, transform, and analyze datasets. • Utilize data visualization tools like Tableau and Power BI to create simple, yet effective reports and dashboards. • Learn and apply best practices in data modeling and ETL processes to ensure data integrity and accuracy. • Collaborate with senior team members to refine and optimize reporting solutions. • Create and maintain basic interactive visualizations in Tableau and Power BI. • Simplify complex data sets into clear graphics and stage data for visualization. • Provide support in exploring new technologies and emerging BI platforms. • Assist in implementing these technologies and learn from senior team members. • Develop foundational skills in BI platforms, resolve basic technical challenges, optimize performance, and ensure functionality. • Assist in developing, debugging, and troubleshooting SQL queries, Tableau/Power BI dashboards, and other reporting functions.

• Coordinate all phases of nutrition care including nutrition assessment, care planning, monitoring, education and counseling of hospitalized patients and outpatients in a variety of settings • Perform duties in support of and in compliance with performance improvement plans, JCAHO, and other licensing, accrediting, and regulatory agencies • Maintain registered dietitian (RD) status including continuing professional education per the Professional Development Portfolio • Precepting dietetic interns and provide on the job training for newly hired clinical staff • Supervising daily work of dietetic technicians, registered; provide input into evaluation but doesn't directly evaluate their performance • Writing orders for diet, supplement, enteral/parenteral nutrition and laboratory data per hospital policy

• Lead complex grants and contracts portfolio while ensuring compliance and financial integrity • Manage pre-award and post-award activities for a diverse portfolio of grants and contracts • Coordinate work and distribute assignments within the team • Advise on administrative requirements in preparing proposal submissions • Monitor compliance with agency and University regulations regarding proposals

• Responsible for accurate and complete patient accounts • Ensure all insurance requirements are met • Analyze insurance coverage and benefits • Call patients to remind them of balances due

• Guide faculty and principal investigators through the full lifecycle of sponsored projects • Manage and oversee an assigned portfolio of complex grants and contracts • Develop budgets and budget justifications; prepare and submit grants and contracts • Monitor compliance with agency and University regulations regarding submissions • Reconcile monthly budget reports and ensure proper recording of revenue

• Assesses for accuracy in the assignment of patient class (status) • Supports the medical chart audit process • Supports denials management by documenting activities related to denials adjudication • Validates authorization for all bedded patients • Manages concurrent cases to resolution • Conducts initial review and continued stay reviews • Collaborates with members of the healthcare team

• Reporting to the PRMO Senior Revenue Manager, the revenue manager coordinates activities performed by the staff responsible for charge capture, coding, charge entry, insurance follow-up, reimbursement analysis, or other PRMO functions within the assigned clinical area. • Monitor performance for staff responsible for appointment scheduling, registration, clinic check-in, and clinic collections. • Develop and prepare/utilize reports to track financial and operational performance across the entire spectrum of the revenue cycle for the assigned clinical area. • Review and recommend changes/updates to the department's charge master(s) to maintain fees at levels that maximize reimbursement. • Review and recommend changes to the department's charge capture documents to facilitate accurate and comprehensive billing in compliance with annual CPT/HCPCS and ICD-10 updates. • Identify revenue cycle problems, research/analyze data to resolve issues, identify and select alternatives to address outstanding issues, and implement solutions for improvement. • Work with financial analysts, physicians, and administrative leadership to educate and train providers and staff about coding and other outstanding revenue cycle issues. • Act as a liaison to management and staff in the designated clinical area, Patient Revenue Management Organization (PRMO); Duke University Health System (DUHS); Duke Health Integrated Practice; and third-party payers on revenue cycle activities for assigned areas. • Continuously research, monitor, provide education and implement payer regulations and guidelines related to revenue management activities of the assigned clinical area.