Duke University

Title: Epic Credentialed Trainer Location: Durham, NC, US, 27710 Personnel Area: PRMO At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. PRMO Learning Center Departmental Job Description Epic Credential Training Specialist – Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the Patient Revenue Management Organization (PRMO) is to deliver quality service by enhancing the patient experience, providing financial security, and preserving Duke Health’s reputation and mission of advancing health together. PRMO is a fully integrated, centralized revenue cycle organization supporting Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Lake Norman, Duke Health Integrated Practice, and Duke Primary Care. The PRMO Learning Center supports this mission by delivering high-quality, role-based education aligned to operational workflows, system functionality, and Epic best practices. Position Summary The Training Specialist – Epic Front-End Revenue Cycle serves as a credentialed, application-specific Epic trainer, responsible for the design, development, delivery, and maintenance of Epic training programs supporting front-end revenue cycle workflows, including Scheduling, Registration, and Patient Access. This role works in direct partnership with Cadence, Prelude, and Grand Central Principal Trainers (Epic Training Specialists) and operates within Epic’s formal training structure. The Training Specialist delivers Epic-standard, Duke-specific curriculum and is required to complete and maintain formal Epic credentialing in accordance with Duke Health and Epic training governance. The position supports new hire onboarding, system upgrades, optimizations, and ongoing education, ensuring training content reflects current workflows, policies, and Epic functionality. This role supports Epic training delivery and curriculum maintenance under the guidance of Principal Trainer(s) and does not hold system ownership or build authority. Work Location: This role is classified as remote; however, residency within the Raleigh–Durham area or surrounding region is a condition of employment for all PRMO Learning Center team members. Team members must be able to report in person routinely on a rotational basis and periodically as a full team, in response to departmental and organizational business needs within the Duke University Health System. Condition of Employment: - Residency within the Raleigh–Durham area or surrounding region is a condition of employment. You Will - Facilitate live, virtual and in‑person Epic application training for front‑end revenue cycle workflows (Cadence, Prelude, Grand Central), in rotation with Principal Trainer(s), in support of new hire onboarding, system upgrades, and operational initiatives. - Ensure training content reinforces Duke Health standards related to registration accuracy, patient identification, and compliance. - Deliver Epic‑standard, Duke‑specific curriculum using approved training materials, environments, and instructional methods aligned with Epic training governance. - Develop, maintain, and update application‑specific training content, including lesson plans, facilitator guides, participant guides, and job aids, in response to workflow changes, optimizations, and Epic upgrades. - Partner with Principal Trainers, operational leaders, and subject matter experts to ensure training content accurately reflects current Epic build, workflows, and revenue cycle policies. - Support Epic upgrade readiness activities, including review of release notes, validation of training content, and preparation of end‑user education. - Ensure accuracy and integrity of learner records within Duke’s Learning Management System. - Support training distribution through approved channels, including LMS courses, SharePoint sites, communications, and role‑based learning paths. You’ll Love This Role If You Are - Energized by technical, application‑based training and enjoy translating complex Epic workflows into clear, role‑based education. - Comfortable working within a credentialed Epic training model that emphasizes standards, governance, and accuracy. - An effective communicator who enjoys working with both operational and technical partners. - Detail‑oriented and motivated by maintaining high‑quality, compliant training materials. - Confident facilitating Epic training in a virtual classroom environment, while also contributing behind the scenes to curriculum development and maintenance. - Flexible and able to respond to changing priorities tied to Epic upgrades, onboarding cycles, and operational needs. You’ll Thrive in This Role If You Are - A self‑starter who can manage multiple Epic training priorities simultaneously while meeting established timelines. - Comfortable balancing facilitation responsibilities with curriculum development, testing, and environment preparation. - Adaptable and responsive in a dynamic system environment, particularly during bi‑annual Epic upgrades. - Collaborative and effective at working across training, operational, and technical teams. You’ll Need to Have Proven Success With These Skills & Abilities - Demonstrated proficiency in instructional design and adult learning principles applied to technical, system‑based training. - Demonstrated knowledge, understanding, and application of Epic training standards, workflows, and credentialed training models. - Experience developing and delivering application‑specific Epic training in a healthcare or revenue cycle environment. - Working knowledge of Learning Management Systems and virtual learning technologies (e.g., Duke LMS, Zoom, Microsoft Teams, SharePoint Online). - Strong analytical, critical thinking, and problem‑solving skills, with the ability to translate complex Epic workflows into effective learning solutions. - Strong organizational and consultation skills, with the ability to prioritize multiple, competing demands. - Excellent verbal and written communication skills, including the ability to develop comprehensive, application‑specific training materials using established templates. Key Responsibilities Training Delivery - Deliver Epic-standard, instructor-led training (virtual and in-person) for front-end revenue cycle applications, including Cadence, Prelude, and Grand Central. - Facilitate role-based training aligned to scheduling, registration, and patient access workflows for new hires, operational teams, and system changes. - Prepare training environments, materials, activities, and virtual classrooms in alignment with departmental standards and Epic best practices. - Document attendance and learning completion within Duke’s Learning Management System. Curriculum Development & Maintenance - Develop and maintain application-specific training curriculum, including lesson plans, facilitator guides, participant guides, and job aids. - Ensure training materials align with: - Epic foundational training standards - Duke Health–specific workflows, policies, and revenue cycle practices - Front-end operational requirements and compliance expectations - Update training content in response to Epic upgrades, workflow changes, and optimization initiatives. - Participate in Epic training environment builds and data refreshes in coordination with Principal Trainers. Collaboration & Governance - Work closely with Cadence, Prelude, and Grand Central Principal Trainers to ensure curriculum consistency, credential alignment, and training quality. - Partner with operational leaders, SMEs, and project teams to assess learning needs and support initiatives. - Support bi-annual Epic upgrades by reviewing release notes, updating training content, and supporting end-user readiness. - Adhere to departmental quality assurance, versioning, and document management standards. Learning Records & Reporting - Ensure accuracy and integrity of learner records within Duke’s LMS. - Support reporting and analysis related to training participation, readiness, and effectiveness. Core Epic Workflow Focus Areas Training content and delivery may include, but is not limited to: - Cadence (Scheduling): visit types, templates, provider/resource scheduling, bump/move workflows, waitlists, referrals, MyChart scheduling - Prelude (Registration): identity verification, insurance capture, eligibility, benefits, guarantor selection, patient liability estimation - Grand Central: arrival workflows, front desk processes, patient movement and access workflows - Front-End Revenue Cycle Standards: patient identification, compliance, privacy/security (HIPAA), Duke Health registration accuracy requirements Required Qualifications Education Work requires analytical, communications and organizational skills acquired through completion of a bachelor's degree program. Experience Work requires one (1) year or more of experience involving instructional, training, or Epic application support activities, with demonstrated exposure to healthcare or revenue cycle workflows. Certifications Completion and maintenance of Epic application credentialing (Cadence, Prelude, and/or Grand Central) as required by Duke Health. Knowledge, Skills, and Abilities - Strong knowledge of adult learning principles and instructional design methodologies. - Ability to deliver engaging, effective instructor-led training in virtual and in-person settings. - Working knowledge of Learning Management Systems and virtual learning technologies (Zoom, Microsoft Teams, SharePoint Online). - Strong analytical, organizational, and problem-solving skills. - Excellent verbal and written communication skills. - Ability to manage multiple priorities and meet deadlines in a dynamic environment. - Collaborative mindset with the ability to work across operational, technical, and training teams. Distinguishing Characteristics - Role operates as a credentialed Epic trainer, not a generalist learning role. - Training is application-specific, governed by Epic standards, and overseen by Principal Trainers. - Direct alignment to front-end revenue cycle workflows and patient access operations. - Note: role does not perform Epic application build, configuration, or system design activities. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Title: Grants and Contracts Manager, Campus Grants Management Team (CGMT) (Remote) Location: Durham United States Job Description: Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. Be Bold. Choose Duke. Job Title: Grants and Contracts Manager (Remote) Department: Office for Research and Innovation - Campus Research Administration Support Resource Office Remote Work Locations All Duke University remote employees must reside in one of the following states or districts: Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Michigan, Maine, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (State), Washington, DC, or Wisconsin. Be You At Duke University, we celebrate individuality, expertise, and the essential role research administrators play in advancing discovery. As a Grants and Contracts Manager, you will join the Campus Grants Management Team (CGMT)-a dynamic and growing unit within the Office for Research and Innovation that provides cradle-to-grave grants management services. CGMT administrators are more than transaction processors; they are subject-matter experts and trusted partners who collaborate closely with faculty to develop strong proposals and manage awards in compliance with sponsor guidelines and Duke University policies. Be Bold This position is responsible for managing and overseeing a highly complex portfolio of grants and contracts while leading a team of Grants and Contracts Administrators. You will apply strong analytical judgment, regulatory knowledge, and sound independent decision-making to ensure compliant and effective award management across the full research lifecycle. Pre‑Award Administration (30%) Advise faculty and Principal Investigators (PIs) on administrative requirements related to proposal development and submission. Assist with the development, preparation, and submission of research proposals, ensuring all applications meet sponsor and Duke guidelines, published timetables, and deadlines. Develop detailed budgets and budget justifications, ensuring accuracy and consistency across proposal materials and sub‑recipient documentation. Prepare, coordinate, and review proposals for completeness, accuracy, and compliance. Monitor compliance with sponsor and university regulations, including verification of financial data and application of appropriate F&A rates. Ensure proposals are entered and routed through Duke systems in a timely manner for institutional review and approval. Monitor proposal status and proactively advise PIs on requirements, timelines, and deadlines. Manage subcontract processes in coordination with ORA/ORS and collaborating organizations. Post‑Award Administration (30%) Manage large and complex sponsored projects that may span multiple disciplines, departments, and faculty. Meet regularly with faculty to provide financial updates, guidance, and proactive portfolio management support. Validate AARs for expenses and perform detailed monthly reconciliations of assigned project budgets. Prepare and submit cost transfers, salary redistributions, rebudgets, and no‑cost extension requests as needed. Prepare complex budget and financial reports. Establish and monitor sub‑recipient requirements, including reconciliation and closeout of sub‑recipient budgets. Maintain financial records in accordance with Duke document retention guidelines. Manage cost sharing, compliance timelines, WBSE communications, overdrafts, and revenue recording. Close out projects in accordance with sponsor and university requirements. Perform ongoing grants monitoring using available tools to ensure compliance with Duke policies. Provide reports to the Senior Manager as requested. Management, Supervisory & Leadership (40%) Supervise and manage a team of Grants and Contracts Administrators while maintaining responsibility for a complex personal portfolio. Partner closely with the Senior Manager to ensure staff are appropriately trained and delivering high‑quality service. Serve as the primary escalation point for team members on grants and contracts issues and interpretation of Duke guidelines. Act as a key point of contact for faculty regarding team performance and service delivery. Execute regular monitoring and performance reports to ensure university performance metrics are met. Recommend and support personnel actions, including hiring, performance evaluations, promotions, transfers, and scheduling. Foster a team culture that promotes open communication, collaboration, learning, and professional development. What You'll Bring Education: Bachelor's degree required. Research or grants education or certification preferred. Completion of the Research Administration Academy (RAA) and Advanced Grants Management (AGM) required. Certified Research Administrator preferred. Experience: Three years of grants and contracts and/or leadership experience. Advanced Excel skills and strong grants systems knowledge required. Demonstrated communication skills and sound judgment. Choose Duke. This is more than a grants management role-it's an opportunity to lead, influence, and elevate research at one of the world's premier universities. At Duke, you'll partner with accomplished faculty, manage a sophisticated and diverse research portfolio, and lead a talented team that plays a critical role in advancing discovery, innovation, and global impact. You'll be trusted as a subject‑matter expert, empowered to make decisions, and supported by an institution that values collaboration, continuous learning, and professional growth. As a Grants and Contracts Manager, you'll enjoy: High‑impact work supporting federally funded, non‑federal, and international research Leadership visibility within a growing, mission‑driven grants management team Flexibility through a fully remote work model within approved states Career investment through structured training, certifications READY TO MAKE A DIFFERENCE? Apply now and help advance Duke's world-class research mission through exceptional grants and contracts management. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $67,732.00 to USD $116,282.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built oncollaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these

Title: Medical Records Coder II Location: North Carolina, Virginia, South Carolina, Tennessee, Florida, and Texas. Job Description: At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. This position is 100% remote. All Duke University remote workers must reside in one of the following states: North Carolina, Virginia, South Carolina, Tennessee, Florida, and Texas. - Now offering a $10,000 sign-on bonus that will pay out in 4 equal installments over 24 months - 6-month increments. Occ Summary The Medical Records Coder II is a certified coder. Coordinate/review the work of subordinate employees and assist with the training and continuing education programs. Code medical records utilizing ICD-10-CM and CPT-4 coding conventions. Review the medical record to ensure specificity of diagnoses, procedures and appropriate/optimal reimbursement for hospital and/or professional charges. Abstract information from medical records following established methods and procedures. Work Performed Review the complex (problematic coding that needs research and reference checking) medical records and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM and/or CPT coding conventions. Coordinate/review the work of designated employees. Ensure quality and quantity of work performed through regular audits. Assist with research, development and presentation of continuing education programs in areas of specialization. Review medical record documentation and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM and CPT-4 coding conventions. Sequence the diagnoses and procedures using coding guidelines. Ensure DRG/APC assignment is accurate. Abstract and compile data from medical records for appropriate optimal reimbursement for hospital and/or professional charges. Consult with and educate physicians on coding practices and conventions in order to provide detailed coding information. Communicate with nursing and ancillary services personnel for needed documentation for accurate coding. Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques through participation in continuing education programs to effectively apply ICD-10-CM and CPT-4 coding guidelines to inpatient and outpatient diagnoses and procedures. Maintain a thorough understanding of medical record practices, standards, regulations, the Joint Commission on Accreditation of Health Organizations (JCAHO), Health Care/Finance Administration (HCFA), Medical Review of North Carolina (MRNC), etc. Assist with special projects as required. Perform other related duties incidental to the work described herein. Knowledge,Skills and Abilities Advanced ICD-10-CM & CPT-4 coding conventions Anatomy and Physiology Medical Terminology Extensive DRG/APC reimbursement knowledge Coding software familiarity Effective written and verbal communication skills Data entry/CRT Level Characteristics N/A Minimum Qualifications Education High school diploma required. Experience RHIA certification- no experience required RHIT certification- no experience required CCS certification- one year of coding experience required CPC or HCS-D certification- two years of coding experience required Degrees, Licensures, Certifications Must hold one of the following active/current certifications: Registered Health Information Administrator (RHIA) Hospital Coding Registered Health Information Technician (RHIT) Hospital Coding Certified Coding Specialist (CCS) Hospital Coding Certified Professional Coder (CPC) Homecare Coding Specialist-Diagnosis (HCS-D) Homecare Coding Job Code: 00004097 MEDICAL RECORDS CODER II Job Level: E2 Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities