US Acute Care Solutions

• Leads operational oversight and continuous advancement of the USACS Compliance & Ethics and Privacy Program, including the seven core elements of an effective compliance program. • Promotes consistent application of USACS’s Code of Conduct, compliance policies, and privacy standards while fostering a culture of integrity, accountability, and ethical decision-making across the organization. • Establishes trusted relationships across the organization and serves as a strategic advisor to leadership on compliance, privacy, governance, and emerging operational risks. • Identifies existing and emerging compliance, privacy, operational, and technology-enabled risks and partners cross-functionally to develop mitigation strategies, corrective actions, and governance solutions. • Supports ongoing advancement of the compliance program through process optimization, technology enablement, data-informed insights, and continuous improvement initiatives. • Develops meaningful compliance reporting, dashboards, and trend analysis to support risk-based prioritization, operational decision-making, and evolving regulatory and organizational priorities. • Acts as a consultative resource to USACS leaders on compliance and privacy matters and provides recommendations to enhance policies, procedures, and internal controls as needed. • Leads, develops, and mentors department personnel while fostering accountability, collaboration, operational excellence, and continuous professional growth. • Partners with Information Security, Information Technology, Legal, and operational stakeholders to support appropriate safeguards, technology governance alignment, and responsible use of digital tools and systems.

• Manage and optimize technology systems and vendor operations including telephony, workforce management and contact center platform. • Oversee hiring, training and evaluation of Patient Services staff, setting clear performance goals (KPIs) and participating in performance reviews. • Lead change management for technology rollouts (new features, upgrades, add-ons), coordinate testing, create training materials, and ensure smooth adoption. • Partner with IT and vendors to implement, configure, and maintain integrations between RCM applications and analytics/dashboards. • Develops Patient Services leaders through coaching and mentoring by fostering an environment of transparency and continuous growth. • Manage daily call center operations, including inbound/outbound calls, correspondence, patient billing & collections, and escalations. • Use reporting and analytics tools to monitor KPIs (service level, AHT, abandonment, first-call resolution, schedule adherence, patient satisfaction) and drive continuous improvement. • Partner with Quality Assurance team to monitor call quality and accuracy of information provided to patients to ensure compliance with company policies, SOPs, PCI standards, and industry regulations. • Create and present department performance metrics presentations to leadership. • Provide strategic direction, lead innovations and identify operational enhancements to deliver best in class service to callers and promote first call resolution.

• Serve as a lead legal advisor for complex health system and strategic partnership arrangements across emergency medicine, hospital medicine, critical care, and other clinical service lines. • Structure, draft, negotiate, and manage sophisticated professional services agreements, management services agreements, joint operating arrangements, and related healthcare transactions. • Partner closely with operational and business development leaders to support enterprise growth objectives while balancing legal, regulatory, and operational considerations. • Provide proactive counsel regarding healthcare laws, including Stark Law, Anti-Kickback Statute, corporate practice of medicine, and physician reimbursement matters. • Partner with the General Counsel and executive leadership on mergers, acquisitions, joint ventures, affiliations, financings, and other strategic corporate transactions. • Coordinate legal due diligence and work with outside counsel on reviewing and drafting transaction documentation. • Provide post-transaction integration support. • Oversee corporate entity formation and organization, and multi-state legal qualification related to MSO and physician practice operations. • Provide strategic legal guidance regarding organizational growth initiatives, enterprise risk management, and evolving healthcare regulatory developments. • Manage and mentor legal support staff, including the Senior Corporate Paralegal, while helping build scalable legal processes and operational efficiencies. • Oversee the drafting, negotiation, and maintenance of ancillary agreements supporting clinical and operational initiatives, including academic affiliation agreements, medical directorships, and vendor arrangements. • Support operational leaders in addressing legal and contractual matters impacting clinical operations and physician partnerships. • Provide strategic legal counsel for enterprise business development initiatives, Requests for Proposals (RFPs), and commercial partnership opportunities. • Draft and negotiate NDAs and other commercial agreements. • Collaborate cross-functionally to identify opportunities for process improvement, scalability, and operational optimization within legal and contracting functions. • Act as a trusted advisor to senior leadership by translating complex legal concepts into practical business guidance and actionable solutions.

• Performs chart reviews and issues communications to assure complete and accurate documentation • Analyzes reports for documentation and coding trends • Interacts with clinicians to obtain and promote appropriate clinical documentation • Reviews medical records to identify potential gaps in documentation • Queries clinicians to obtain accurate and complete documentation • Maintains or exceeds established quality and productivity standards • Works closely with coding staff to assure LOS coded was supported by documentation • Develops and implements clinician/coder education based on chart review findings

• Examines medical records to determine the proper ICD (diagnosis) and CPT (procedure codes) to be assigned • Utilizes coding tools & resources to verify the correctness of CPT and ICD codes assigned. • Abstracts data including providers, injury info, quality measures, and others as needed. • Maintains knowledge of current trends and practices in coding principles and government regulations through reading materials and/or attendance at educational meetings or seminars. • Maintains appropriate certification. • Communicates with coworkers and physicians to resolve and clarify questions and documentation discrepancies. • Communicates risk management concerns to appropriate parties. • Completes priority accounts (Holds) daily. • Refers complex issues to designated work queues. • Participates in coder specific training and education based on audit metrics and trends. • Review and analyze content of medical record to accurately assign ICD diagnosis and procedure codes; CPT procedure codes and modifiers according to national coding guidelines, USACS policies and SOPs. • Answer coding and abstracting questions from coding leadership, compliance, clinicians, etc. • Maintain coding accuracy rate of ≥ 95%. • Maintain coding productivity (Milestone based standards) rate of ≥ 95%. • Maintain minimum of 15 CEUs per quarter either through Nthrive and/or other company sponsored webinars and programs. • Accurately identify and enter core abstracting elements such as physician and APP attributions. • Identify documentation trends and topics for education/feedback to physicians and APPs. • Keep current with coding and industry changes through participation in educational opportunities. • Thorough understanding of updates from intermediaries, carriers, government agencies, third party payers to ensure proper documentation, coding and compliance. • Thorough knowledge of coding guidelines, medical terminology, anatomy/physiology, reimbursement schemes, payor specific guidelines. • Assists with special projects as needed and performs related duties as assigned.

• responsible for daily operations and prioritization of duties for applicable service line coders • implement proactive actions to reduce or eliminate any potential coding productivity risks/exposures • maintain a working knowledge of coding process, policy, SOPs • advise leadership on impacts of regulatory and operational changes • provide regular coding updates/summaries of productivity metrics • ensure coding processes are conducted efficiently and in a high-quality manner

• Perform regular audits on charts • Review applicable billing screens, charts, and documentation • Analyze audit data and results • Provide detailed audit feedback • Maintain knowledge of current coding guidelines and regulations

• Provide day-to-day administration of a customized Salesforce Sales Cloud production environment • Troubleshoot user issues and resolve requests focusing on root cause • Drive user adoption through effective training and documentation • Maintain system health, data quality, and performance across a customized environment • Build and maintain meaningful dashboards and reports • Translate business needs into scalable solutions • Act as business analysis partner to stakeholders • Continuously evaluate and improve existing configurations • Partner closely with leadership and technical counterparts

Job Posting Closing Date: Open until Filled Where do you belong? Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success. USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class. Job Description The Patient Services Resolution Representative serves as a key point of contact for patients with billing concerns at USACS. This role requires clear communication, problem-solving skills, and the ability to manage multiple tasks efficiently. The representative uses their knowledge of billing, insurance, and payment policies to resolve inquiries, collect payments, and provide payment options while maintaining professionalism and confidentiality. Location: This is a remote position but the candidate must reside near Canton, OH ESSENTIAL JOB FUNCTIONS: - Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies. - Accurately identify caller’s needs and resolve inquires in a timely and accurate manner. - Research and document billing issues by following documented standard work policies, procedures and department resources effectively. - Utilize escalation protocols when necessary to address complex accounts - Communicate USACS billing policies clearly as they relate to patient accounts. - Identify in billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company. - Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values. - Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc. - Adhere to department schedule and department attendance policies to ensure adequate coverage of call center hours KNOWLEDGE, SKILLS AND ABILITIES: - Ability to provide the highest quality of Customer Service to patients, hospital staff, co-workers, etc. - Exceptional phone skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management - Ability to adapt communication style to different types of callers, while maintaining professionalism, composure, and empathy - Proficiency with Windows applications, including Excel, Word, and Outlook - Understanding medical insurance terminology; familiarity with ICD-10 and CPT coding is beneficial. - Basic math skills for handling calculations related to payments and balances. - Effective multitasking, prioritization, and time management abilities. - Self-motivated with the capacity to work independently and collaboratively. - Comfortable working in a fast-paced, dynamic environment and open to learning new processes. Must be able to work in a fast paced, ever-changing environment - Displays an eagerness and capacity to learn when faced with new situations and problems - Willingness to request patient payments and assist in settling account balances. - Receptive to constructive feedback and continuous improvement. EDUCATION AND EXPERIENCE: - High school diploma or equivalent. - Experience in call centers, customer service, medical insurance, or billing is helpful, but not required. PHYSICAL DEMANDS: - While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. - Required to have close visual acuity to perform the job Hourly Rate: $14.53-$26.88 The rate offered for this position will be in the range of $18.25/hour Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description. US Acute Care Solutions current and potential employees enjoy best in class benefit programs with a wide array of options. To learn more, please visit the following link: http://www.usacs.com/benefits-guide Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Jobs Hub in the Workday system.

Job Posting Closing Date: Open until Filled Where do you belong? Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success. USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class. Job Description The Coding Education Specialist research complex coding issues and recommend resolutions. Identify training needs and develop processes. Skilled Coding Education Specialists are passionate educators who design, develop, and deliver engaging coding curricula to learners of various skill levels. This includes the ability to translate complex coding concepts into accessible learning experiences. Location: Remote ESSENTIAL JOB FUNCTIONS: - Curriculum Development: Design and update coding lessons, projects, and assessments tailored to different learning objectives and audiences, including USACS and vendor coders. - Instruction & Facilitation: Deliver high-quality, engaging instruction using platforms like OnBase, Pulse, Workday and Articulate through in-person or virtual classrooms. - Learner Support: Monitor student progress, provide feedback, and offer one-on-one or group support to ensure learner success. - Assessment & Reporting: Measure student performance through formative and summative assessments; analyze and report data to inform instructional improvements. - Community Engagement: Participate in external training programs by presenting tailored materials to engage interest in joining our internal coding team. Example: Stark State College coding program. - Resource creation & maintenance: Create and maintain coding resources that assist coders in applying organizational policy to broad coding concepts (e.g., SOPs, site pages, etc.). - Industry Monitoring: As a member of the Industry Monitoring team, research coding topics or issues, create problem statements, provide recommendations, and develop and present education and/or continuous improvement updates. - Regular Collaborations with all RCM internal teams to ensure coding processes, guidelines, and policies are accurately applied. - Provide educational consults for internal Coding Department staff when applicable. - Assist in preparation for QA Webinars, quarterly coding meetings, and vendor calibration calls and actively participate in both. - Analyze and trend audit results to identify root causes, then create and launch targeted education. Followed by monitoring audit results to confirm expected improvement. - Create and launch coder edits to mitigate areas of risk followed by monitoring to confirm expected results. - Performs and assists with other department duties as needed. KNOWLEDGE, SKILLS AND ABILITIES: - Knowledge of and experience using ICD-10-CM and CPT coding. - Knowledge of payor and coding guidelines. - Knowledge of and skill in using personal computers in a Windows environment with an emphasis on PowerPoint and Zoom. - Ability to pay close attention to detail and be multi-task oriented - Ability to identify research and solve problems and discrepancies. - Ability to communicate with employees, management, and physicians in a courteous professional manner. - Ability to maintain confidentiality. - Strong organizational skills with an ability to maintain multiple competing priorities. EDUCATION AND EXPERIENCE: - High school diploma or equivalent - RHIT, RN, CPC or CCS-P accreditation. - Emergency Department pro-fee coding experience PHYSICAL DEMANDS: - While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. - Required to have close visual acuity to perform job Hourly Rate: $24.83-$45.93 Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description. US Acute Care Solutions current and potential employees enjoy best in class benefit programs with a wide array of options. To learn more, please visit the following link: http://www.usacs.com/benefits-guide Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Jobs Hub in the Workday system.