• Improve the inbound sales team’s conversion rate. • Coach sales consultants through structured one-on-one coaching. • Reinforce and expand on concepts taught during weekly sales workshops. • Review recorded sales conversations and AI-generated coaching insights. • Conduct role-play sessions using real customer scenarios. • Inspect execution to ensure coaching becomes a daily habit. • Hold salespeople accountable for consistently executing our sales methodology. • Improve discovery, qualification, objection handling, follow-up, and closing. • Accelerate new hire development. • Partner with Sales Operations, Marketing, and Operations to improve the customer experience.

• Responsible for all sales activities (full cycle) within assigned territory with a focus on increasing sales year over year in alignment with established targets • Collaborate and work effectively with the Inside Sales team for administrative and customer support • Collaborate with the service and parts teams to provide exceptional customer experience • Effectively manage current customer accounts • Prospect, build and maintain new customer relationships throughout the territory • Provide demonstrations and training as required to effectively represent the product lines represented within the territory • Attend industry events, training or tradeshows to ensure up-to-date knowledge on our products and to represent the company in the industry • Prepare forecasts and reports related to assigned territory • Utilize CRM to capture customer and sales data as required by internal processes • Complete additional requirements as assigned in support of business goals

• Lead, coach, and develop a high-performing sales contact centre team • Drive sales performance by improving conversion rates, productivity, and revenue • Monitor daily, weekly, and monthly KPIs and provide performance insights • Conduct call monitoring, quality assurance, and coaching sessions • Develop and improve sales scripts, scorecards, and QA frameworks • Manage team occupancy, adherence, scheduling, and workforce productivity • Collaborate with operational managers to resolve customer and booking escalations • Improve CRM hygiene, lead management, dialer strategies, and sales processes • Deliver regular reporting and recommendations to senior leadership • Foster a culture of accountability, continuous improvement, and high performance

• Develop a global sales strategy to achieve defined sales targets • Win exclusive contracts in line with the SGS BA services portfolio • Take ownership of negotiations from initial contact to contract sign off and handle RFIs and RFPs • Enhance worldwide revenue, profit and market share with major multinational accounts • Produce accurate and detailed proposals for clients in accordance with SGS procedures • Ensure that SGS has the necessary capability and resources to perform contracted work • Develop close relationships with appropriate SGS Business Managers and technical teams • Maintain a prospect list and a plan for each target client in liaison with Head of International Sales • Achieve or exceed sales targets issued by Head of International Sales