• Responsible for all sales activities (full cycle) within assigned territory with a focus on increasing sales year over year in alignment with established targets • Collaborate and work effectively with the Inside Sales team for administrative and customer support • Collaborate with the service and parts teams to provide exceptional customer experience • Effectively manage current customer accounts • Prospect, build and maintain new customer relationships throughout the territory • Provide demonstrations and training as required to effectively represent the product lines represented within the territory • Attend industry events, training or tradeshows to ensure up-to-date knowledge on our products and to represent the company in the industry • Prepare forecasts and reports related to assigned territory • Utilize CRM to capture customer and sales data as required by internal processes • Complete additional requirements as assigned in support of business goals

• Lead, coach, and develop a high-performing sales contact centre team • Drive sales performance by improving conversion rates, productivity, and revenue • Monitor daily, weekly, and monthly KPIs and provide performance insights • Conduct call monitoring, quality assurance, and coaching sessions • Develop and improve sales scripts, scorecards, and QA frameworks • Manage team occupancy, adherence, scheduling, and workforce productivity • Collaborate with operational managers to resolve customer and booking escalations • Improve CRM hygiene, lead management, dialer strategies, and sales processes • Deliver regular reporting and recommendations to senior leadership • Foster a culture of accountability, continuous improvement, and high performance

• Develop a global sales strategy to achieve defined sales targets • Win exclusive contracts in line with the SGS BA services portfolio • Take ownership of negotiations from initial contact to contract sign off and handle RFIs and RFPs • Enhance worldwide revenue, profit and market share with major multinational accounts • Produce accurate and detailed proposals for clients in accordance with SGS procedures • Ensure that SGS has the necessary capability and resources to perform contracted work • Develop close relationships with appropriate SGS Business Managers and technical teams • Maintain a prospect list and a plan for each target client in liaison with Head of International Sales • Achieve or exceed sales targets issued by Head of International Sales

• Develop a global sales strategy to achieve defined sales targets • Win exclusive contracts in line with the SGS BA services portfolio, whenever possible, as a preferable option compared to frame contracts • Take ownership of negotiations from initial contact to contract sign off and handle RFIs and RFPs • Enhance worldwide revenue, profit and market share with major multinational accounts through both existing and new business • Produce accurate and detailed proposals for clients in accordance with SGS procedures and global pricing structure in a timely manner • Ensure that SGS has the necessary capability and resources to perform contracted work as required, in order to ensure a correct and smooth execution of service • Develop close relationship with all appropriate SGS Business Managers and technical teams • Maintain a prospect list and a plan for each target client in liaison with Head of International Sales • To achieve or exceed sales targets issued by Head of International Sales • Report all sales activities on the CRM sales pipeline in a timely manner • Communicate the requirements of global contracts to BA Business Managers globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service • Work with a nominated Global Key Account Manager (GKAM) and ensure a proper handover to the GKAM for network implementation and delivery of the contract • Manage customer expectations and contributes to a high level of customer satisfaction • Monitor customer, market and competitor activity and provides feedback to leadership and business management teams • Travels for in-person meetings with customers to develop key relationships and opportunities for SGS • Attend trade shows or association meetings as it relates to the business needs • Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity