Wingman Group logo
Wingman Group

Grow More. Keep More. Live More.

Sales Contact Centre Manager

SalesSalesFull TimeRemoteMid LevelTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

4 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Sales Contact Centre Manager

Wingman Group

• Lead, coach, and develop a high-performing sales contact centre team • Drive sales performance by improving conversion rates, productivity, and revenue • Monitor daily, weekly, and monthly KPIs and provide performance insights • Conduct call monitoring, quality assurance, and coaching sessions • Develop and improve sales scripts, scorecards, and QA frameworks • Manage team occupancy, adherence, scheduling, and workforce productivity • Collaborate with operational managers to resolve customer and booking escalations • Improve CRM hygiene, lead management, dialer strategies, and sales processes • Deliver regular reporting and recommendations to senior leadership • Foster a culture of accountability, continuous improvement, and high performance

Job Requirements

  • Proven experience managing a sales contact centre or call centre team
  • Experience leading inbound and/or outbound sales teams
  • Demonstrated success in achieving sales and revenue targets
  • Experience coaching and developing sales representatives through QA and performance management
  • Experience building or scaling sales operations, processes, and reporting
  • Strong analytical skills with experience managing KPIs and performance dashboards
  • Excellent leadership, communication, and stakeholder management skills
  • Excellent written and spoken English.
  • Australian market experience (Preferred)
  • Automotive, finance, subscription, or similar sales industry experience (Preferred)
  • Experience working with offshore and onshore teams (Preferred)

Benefits

  • Fully remote position
  • Competitive salary plus performance incentives
  • 20 Paid Time Off
  • Referral Bonus – 70 AUD per successful referral to the Wingman platform
  • Annual Trip – connect with the broader Wingman community in person
  • Dedicated Support Contact (CSM)
  • Access to a Network – collaborate with fellow contractors and onshore specialists
  • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways
  • More Work, More Opportunity – potential for additional contracts
  • High-Impact Projects – work alongside top-tier Australian partners
  • Flexibility First – deliver your work in your way
  • HR, Tax, and setup guidance available

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