Wingman Group

• Work as dedicated Remote Professionals for a Brisbane-based interiors and architecture studio. • Slot directly into the client's live BIM 360 environment and work on their central models in real time. • Documentation of interiors, taking projects from DA (Development Approval) through to CD (Construction Documentation).

• Lead, coach, and develop a high-performing sales contact centre team • Drive sales performance by improving conversion rates, productivity, and revenue • Monitor daily, weekly, and monthly KPIs and provide performance insights • Conduct call monitoring, quality assurance, and coaching sessions • Develop and improve sales scripts, scorecards, and QA frameworks • Manage team occupancy, adherence, scheduling, and workforce productivity • Collaborate with operational managers to resolve customer and booking escalations • Improve CRM hygiene, lead management, dialer strategies, and sales processes • Deliver regular reporting and recommendations to senior leadership • Foster a culture of accountability, continuous improvement, and high performance

• Provide Level 1 and Level 2 IT support via Jira Service Management, escalating issues when required • Troubleshoot macOS and Windows hardware, software, network, and user account issues remotely • Set up and configure laptops and devices for new employees using JAMF Pro and Microsoft Intune • Create, update, disable, and manage user accounts in Google Workspace • Support employee onboarding and offboarding by provisioning and removing system access • Maintain accurate IT asset and device inventory records • Install, configure, and troubleshoot business software and applications • Assist with user access management across business platforms including Slack, LastPass, and Employment Hero • Perform routine device updates and patch management using JAMF Pro and Microsoft Intune • Support IT security awareness initiatives, including phishing training campaigns • Create and maintain IT documentation, knowledge base articles, and user guides • Coordinate IT equipment procurement, shipping, and inventory updates • Record support requests, resolutions, and system changes accurately within Jira • Escalate complex technical issues with clear documentation and diagnostics • Ensure new starters have working devices and system access on their first day • Follow IT security policies and report any security concerns promptly • Assist with ad hoc IT projects and continuous improvement initiatives

• Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process. • This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment. • The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process. • A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies. • Execute internal claims management protocols to ensure best practices and maximize recovery outcomes. • Lead settlement negotiations with involved third-party insurers. • Collaborate with the Asset Manager to mitigate and finalize third-party losses. • Manage the recovery of losses resulting from motor vehicle collisions. • Administer claims files effectively through comprehensive administrative management. • Update and maintain accurate file records within the claims database systems. • Serve as the primary point of contact for the Asset Manager regarding recovery processes. • Consistently provide exceptional customer service performance. • Partner with operations to drive continuous improvement in claims reporting and management. • Foster strong collaborative relationships across the Karmo group and with external supply networks.

• Process and monitor customer orders from placement through delivery • Respond to customer enquiries regarding orders, bookings, payments, delivery tracking, and general support • Coordinate with customers, practitioners, and pharmacy/delivery partners • Follow up on outstanding orders and enquiries • Re-engage previous customers through reminders and follow-up communications • Assist with general administrative tasks and light content-related work as the role evolves

• Respond to member enquiries via phone, email, and messaging platforms • Manage new member onboarding and account setup • Process membership cancellations, changes, and offboarding requests • Maintain accurate customer information within the CRM • Follow up on customer reviews and feedback • Assist members with bookings, memberships, and general enquiries • Deliver outstanding customer service with professionalism and empathy • Provide first-level troubleshooting for common member issues • Assist members with access, login, and system-related enquiries • Use remote support tools (such as TeamViewer) when required • Escalate unresolved issues to the appropriate team • Coordinate with on-site staff when physical assistance is needed • Prepare weekly overnight support reports

• Create new supplier records within ApprovalMax, ensuring all information is accurate and up to date • Review, process, and manage supplier invoices for client disbursements and corporate expenses through ApprovalMax • Process and upload paid client disbursements into Actionstep, ensuring accurate allocation and record-keeping • Process and upload CITEC search transactions into Actionstep • Support accounts payable functions and provide general bookkeeping administration • Ensure all invoices, disbursements, and financial transactions are processed accurately, efficiently, and within the required timeframes • Respond to invoice and account-related enquiries, liaising effectively with internal staff • Assist with other accounting tasks as required

• You'll own the brand and community operations engine • Daily community engagement on Instagram and TikTok: DMs, comments, replies, post-race shoutouts • Monitoring and responding to brand mentions across social media in the company’s voice • Reviews monitoring and response across Shopify, Google, and other platforms • Building real connections with the company’s community in their feeds • UGC pipeline: download, file, tag, and organise user-generated content into the company’s content library • Content asset library maintenance — searchable, tagged, accessible for the team • Weekly content performance reporting: organic Instagram and TikTok metrics, top performers, trends, posting time analysis • Building the historical content performance database • Race calendar maintenance: upcoming marathons and key events, company’s athletes participating • Athlete CRM: tracking gifted athletes, race performances, content created, brand champions • Post-race coordination: timing community shoutouts, sourcing content from runners • Athlete database build-out: contact info, location, race history, audience size • Source potential athletes and influencers across Instagram and Strava using clear criteria • Build the outreach database (handle, location, race history, audience, engagement rate) • Initial outreach (using founder-approved templates) to qualified leads • Hand qualified responses to the gifting pipeline • Onboard new affiliate athletes: set up unique discount codes in Shopify Admin • Prepare welcome pack (brand guidelines, assets, code), coordinate first kit send-out via gifting flow (1 hr per new athlete onboarding) • Weekly performance tracking: code usage, sales generated, top performers • Monthly affiliate report to founder: revenue, commission, ROI per athlete, recommendations • Payouts admin: calculate commissions, prepare payout summaries, maintain records • Voice of customer reporting from reviews and social media (separate from customer service tickets) • Returns analysis: tracking patterns by SKU, reason, customer type • Monthly insight summary for the founder: what customers are saying, what's working, what's breaking • Backup customer service when our primary VA is offline • US operations support as we launch into Texas (scaling up over time) • Ad-hoc admin • Note: Athlete relationships and communications are owned by the founder. You handle the operational mechanics so the founder can focus on the relationship.

• Manage daily community engagement across Instagram and TikTok • Respond to comments, DMs, reviews, and brand mentions • Organize and maintain the UGC and content asset library • Track content performance and prepare weekly reports • Support athlete and influencer sourcing and outreach • Assist with affiliate program administration and reporting • Maintain athlete databases and race calendars • Gather customer insights and prepare monthly summaries • Provide occasional backup support for customer operations

• This is a combined administrative role covering three core dealership functions within an Australian multi-franchise automotive group: Stock Control, Deal Processing, Warranty Administration. • Begin each morning with warranty cap-price servicing processing (approximately 2–3 hours), entering claims into both the manufacturer portal and internal DMS for work completed the previous day. • Continue with stock control and deal processing tasks for the remainder of the day. • Work closely with Sales, Finance, Service, Pre-Delivery, and manufacturer representatives to ensure accuracy, compliance, and timely issue resolution. • Manage the full lifecycle of dealership inventory from factory ordering to customer delivery. • Audit Sales Contracts and trade-in documents for accuracy and compliance. • Process cap-price servicing claims daily, including preparation, submission, and tracking of manufacturer warranty claims.