Customer Service Representative / Call Center Representative Pittsburgh, Pennsylvania Hybrid M-F Schedule! Description Make a Difference While Building a Career You Love  Are you passionate about helping others and ready to take the next step in a meaningful career? At InnoSource, we’re not just offering a job, we’re inviting you to be part of something bigger. Join us as a Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community.  In partnership with a respected local organization, we’re assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time.  Why You’ll Love This Opportunity  - Enjoy the flexibility of hybrid work starting on Day 1 — giving you the balance you need to thrive both personally and professionally.  - Help individuals and families navigate financial challenges and manage utility costs.  - We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here.  - Work alongside a supportive, collaborative group that values your contributions and celebrates your wins.  - This is more than a job — it’s your chance to create lasting change while building a career that inspires you every day.  Key Responsibilities What You’ll Do As a Customer Service Representative / Call Center Representative, you’ll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include: - Connecting with Customers: Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs. - Managing Applications: Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility. - Organizing Information: Maintain detailed and accurate customer records using our systems. - Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service. Requirements Education and Experience – Customer Service Representative / Call Center Representative What We’re Looking For We’re seeking candidates who are passionate about making a difference and excel in delivering exceptional customer service: - Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support. - Tech-Savvy: You’re comfortable using Microsoft Windows, Office applications, and learning new systems quickly. - Resilient: You handle challenges with grace and maintain a positive attitude under pressure. Benefits & Pay What’s In It for You - Competitive Pay: Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role. - Comprehensive Benefits: Enjoy health and life insurance, dental reimbursement, and more. - Paid Training: Participate in top-tier training delivered in a hybrid format to set you up for success. - Your home is workplace: After training for the CSR role, enjoy the flexibility of working a hybrid schedule (must reside in Pennsylvania) - Career Advancement: Unlock growth opportunities with clear pathways to advance within the company after transitioning to a full-time role with our client. Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with InnoSource!

• Greet our patients in a friendly and positive manner. • Discuss and answer customer questions with a goal of one call resolution. • Updating confidential information and insurance billing. • Process credit card payments. • Manage tasks within our internal work queues updating information as necessary. • Respond to website patient inquiries via phone call to discuss concerns and provide resolution. • Work with collection agencies to update and provide accurate information. • Respond to Attorney requests for balances and correspondence as well as update and bill insurance. • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

Role Description Ningbo Generic Chemical, a Chinese agrochemical manufacturer, is seeking the first commercial professional in Brazil to lead the transition from a B2B export model to a B2C commercial strategy. - Develop the local B2C market, introducing Ningbo Generic Chemical's agrochemical portfolio directly to large-scale farmers and strategic distributors. - Manage the entire sales cycle, from active prospecting (Hunter Profile) to deal closure and post-sales support. - Manage and achieve the annual sales targets established for the region. - Conduct commercial negotiations within the company's pricing policy, reporting and aligning directly with the headquarters in China. - Travel frequently for field visits and to build closer relationships with clients. - Structure and lead the country's future commercial team as operations consolidate and results expand. Qualifications - Bachelor's Degree with solid sales experience in the agrochemical segment and B2C market. - Active and consolidated client portfolio across the region's main crops (Soybeans, Corn, Wheat, and Sugarcane). - Advanced or Fluent English (Mandatory) for direct reporting and constant communication with the headquarters in China. - Profile heavily focused on Hunting, proactivity, adaptability, and a strong results-driven mindset. - Entrepreneurial spirit, autonomy, and an "ownership mindset" to operate in a business-building environment. - Full availability for frequent travel. - Own vehicle, laptop, and smartphone available for work use. Requirements - Develop an expanding operation and brand from absolute scratch, with no initial local team. - Sell products exclusively under cash-in-advance (cash payment) terms. - Manage the dynamic of working initially without local stock, handling a lead time of approximately 100 days (between order placement, production in China, importation, and final delivery to the client). Benefits - Initial contract with international reporting. - Base Salary: Paid in US Dollars (USD). - Annual Performance Bonus: Tied to the achievement of commercial targets and annual revenue. - Full reimbursement of corporate and travel expenses.

Role Description The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts, and routing telephone calls. - Answers customer calls - Provides customers with products and service information - Determines requirements by working with customers - Handles customer inquiries - Sells additional parts and services by recognizing opportunities to up-sell - Explains new features or information to customers - Manages and resolves customer complaints - Researches required information using available resources - Fulfills customer requests - Completes transactions and processes orders - Routes calls to appropriate resource if needed - Documents all call information according to standard operating procedures - Completes call logs Qualifications - High school diploma or the equivalent - Knowledge of supplies, equipment, and mechanical parts - Proficient in relevant computer applications - Required language proficiency in English and Spanish to effectively communicate with customers - Experience in call center or customer service environment - Clerical, word processing, and/or office skills - Excellent customer service skills Requirements - Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check Benefits - Fantastic Culture - 401k + match - Health, Dental & Vision Insurance + HSA & FSA - Employer paid Life Insurance - Paid Vacation Days - Sick Leave - Company perks such as employee discounts, company events, and training programs - Excellent Training and Career Advancement Opportunities