InnoSource, Inc

Customer Service Representative / Call Center Representative Pittsburgh, Pennsylvania Hybrid M-F Schedule! Description Make a Difference While Building a Career You Love  Are you passionate about helping others and ready to take the next step in a meaningful career? At InnoSource, we’re not just offering a job, we’re inviting you to be part of something bigger. Join us as a Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community.  In partnership with a respected local organization, we’re assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time.  Why You’ll Love This Opportunity  - Enjoy the flexibility of hybrid work starting on Day 1 — giving you the balance you need to thrive both personally and professionally.  - Help individuals and families navigate financial challenges and manage utility costs.  - We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here.  - Work alongside a supportive, collaborative group that values your contributions and celebrates your wins.  - This is more than a job — it’s your chance to create lasting change while building a career that inspires you every day.  Key Responsibilities What You’ll Do As a Customer Service Representative / Call Center Representative, you’ll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include: - Connecting with Customers: Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs. - Managing Applications: Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility. - Organizing Information: Maintain detailed and accurate customer records using our systems. - Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service. Requirements Education and Experience – Customer Service Representative / Call Center Representative What We’re Looking For We’re seeking candidates who are passionate about making a difference and excel in delivering exceptional customer service: - Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support. - Tech-Savvy: You’re comfortable using Microsoft Windows, Office applications, and learning new systems quickly. - Resilient: You handle challenges with grace and maintain a positive attitude under pressure. Benefits & Pay What’s In It for You - Competitive Pay: Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role. - Comprehensive Benefits: Enjoy health and life insurance, dental reimbursement, and more. - Paid Training: Participate in top-tier training delivered in a hybrid format to set you up for success. - Your home is workplace: After training for the CSR role, enjoy the flexibility of working a hybrid schedule (must reside in Pennsylvania) - Career Advancement: Unlock growth opportunities with clear pathways to advance within the company after transitioning to a full-time role with our client. Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with InnoSource!

Administrative Assistant – Life Underwriting Case Admin Milwaukee, Wisconsin Remote Fortune 100 Company, M-F Hours Description The Administrative Assistant is a key member of the Group Benefits Underwriting team, responsible for managing the underwriting mailbox—monitoring incoming messages, distributing work, and retrieving all enrollment forms and related documentation. The role also involves converting enrollment emails and attachments into PDFs for processing and performing all indexing activities required to support the Underwriting team. Success in this position calls for someone organized, self-directed, and able to stay focused while managing multiple tasks in a fast-paced environment. Key Responsibilities - Monitor the underwriting mailbox and ensure incoming enrollment forms are converted and sent to an indexing queue. - Distribute emails from the underwriting mailbox to the appropriate team members and departments. - Convert enrollment form emails and attachments into a single PDF and upload to the indexing queue. - Monitor the indexing queue and index all documents according to written procedures. - Build and maintain relationships with internal partners to improve department performance. Requirements Skills and Knowledge – Administrative Assistant – Life Underwriting Case Admin Qualifications - Strong ability to work independently and to adjust schedule to meet service standards. - Proven ability to remain focused in a fast-paced environment. - Proven ability to multi-task. - Proficient use of computer systems. - Effective verbal and written communication skills. - Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). - Previous experience in the insurance industry. Education and Experience – Administrative Assistant – Life Underwriting Case Admin Education: - High school diploma or general education degree (GED). Benefits & Pay - Monday – Friday Schedule - Health Insurance, Life Insurance, 401K - Competitive Pay

Billing Specialist Location: Nashville, TN, USA Remote Description The Billing Specialist is responsible for performing day-to-day billing activities for Urology, Radiation Oncology and Imaging services. This role focuses on accurate claim preparation, submission, and follow-up to ensure timely reimbursement, reduced denials, and compliance with payer requirements. Key Responsibilities - Prepare, review, and submit clean claims for Urology, Radiation Oncology, and Imaging services. - Research, correct, and resubmit rejected or denied claims. - Verify authorizations, referrals, and provider credentials prior to submission. - Apply payer-specific billing rules, LCDs/NCDs, and medical policies. - Maintain accurate documentation of billing activity and any payer communications. - Respond to inquiries from payers, patients, and internal teams professionally and timely. - Collaborate with coders, providers, and leads to resolve discrepancies. - Maintain daily productivity and quality standards. Requirements Skills and Knowledge – Billing Specialist - 2+ years of medical billing experience preferred. - Experience billing for Urology, Radiation Oncology and Imaging services. strongly preferred. - Knowledge of insurance reimbursement processes and payer rules Education and Experience – Billing Specialist - High school diploma or GED required; additional billing education preferred. - Strong attention to detail and accuracy. - Effective time management and organizational skills. - Ability to work independently in a fast-paced environment. - Strong written and verbal communication skills. Benefits & Pay - $22.00/hour - Career Growth – Build experience in the healthcare and insurance space - Excellent Benefits – Including medical insurance, dental reimbursement, and life insurance

Customer Service Analyst Akron, Ohio Remote $19 / HR, Overnight Remote Schedule Are you ready to unlock your potential with a global leader in the automotive manufacturing industry? As a Customer Service Analyst, you’ll be a vital part of a forward-thinking team driving innovation and customer satisfaction. At a Fortune 500 company, your contributions won’t just be valued—they’ll shape the future of customer service. This is your opportunity to step into a career where your skills are celebrated, your ideas are heard, and your success is supported every step of the way. Why You’ll Love This Role: - Make a Real Difference: Your decisions will directly impact service quality and customer satisfaction, making every day meaningful. - Be Part of Something Bigger: Work for an industry leader at the cutting edge of innovation in automotive manufacturing. - Career Advancement: Gain hands-on experience with advanced tools and processes, setting the stage for future growth. - Outstanding Benefits: We’re committed to your well-being, offering healthcare, vision, dental reimbursement, and free life insurance. Key Responsibilities What You’ll Do: - Monitor and Act: Manage real-time alerts from cloud-based systems, using decision templates to activate services and ensure smooth execution. - Align and Resolve: Collaborate with customers to meet their specific needs and resolve service issues swiftly and effectively. - Organize and Maintain: Set up and update customer accounts, ensuring all relevant data is tracked for seamless operations. - Deliver Excellence: Support the Tires as a Service program with precision and attention to detail, becoming a trusted partner to our customers. Requirements Skills and Knowledge – Remote Customer Service Analyst What Makes You a Great Fit: - Skills That Shine: Exceptional communication, analytical, and problem-solving abilities. - Tech Savvy: Comfort with basic computer systems and a willingness to learn new tools. - Proven Dedication: A high school diploma or GED is required, with a bachelor’s degree as a plus. Education and Experience – Remote Customer Service Analyst - HS diploma or GED equivalent, required - Bachelor’s degree, preferred Benefits & Pay What You’ll Get: - Remote schedule, full-time, 40 hours per week - 3rd shift: 1130pm-8am EST - Competitive Pay: Earn $19.00 / hour while making an impact. - Top-Tier Benefits: - Comprehensive healthcare coverage. - Vision and dental reimbursement. - Free life insurance for your peace of mind.

Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility. Maintain and update customer files, ensuring all interactions and data are...

Bilingual Customer Service Advocate Phoenix, Arizona Hybrid $20/HR and Hybrid Remote Description Are you ready to launch your career with a nationally recognized insurance company that offers unlimited growth opportunities? Join our award-winning team, consistently ranked among the “Best Employers” for several years. If you are a driven individual with strong communication skills and a passion for career advancement, this is the perfect opportunity for you! Why Join Us? - Dynamic Work Environment: Enjoy a fantastic Monday through Friday schedule in a collaborative and supportive culture. - Growth Opportunities: This entry-level position is a gateway to numerous advancement opportunities within our prestigious corporation. - Comprehensive Training: Benefit from our renowned training program, where you’ll learn everything you need to succeed—no prior experience required! - Hybrid Flexibility: Embrace a hybrid role with 2 days in the office and 3 days from home, while staying connected to the Scottsdale, AZ area. ** Must be comfortable being hybrid in the Scottsdale office 2 days/week** Key Responsibilities As a Customer Service Specialist, your day will include: - Building Relationships: Provide exceptional customer service while building meaningful relationships with customers across the U.S. - Solving Complex Inquiries: Assist customers with a variety of complex questions, from financial matters to general insurance queries. - Guiding Decision-Making: Play a pivotal role in helping customers make informed decisions about their financial needs. - Collaborating and Succeeding: Support team success through daily meetings and strong cooperation. Requirements Education and Experience – Bilingual Customer Service Advocate - Bachelor’s Degree Ideal - Customer Service Experience: 1-2 years preferred in customer service (Call center experience is a plus!) - No Licensing Needed: No prior licensing or insurance experience required. - Career Ambition: A strong desire to build and advance your career. - Fluency: Ability to speak, read, write both in Spanish and in English Benefits & Pay - Competitive Starting Pay: $20.00/hour - Comprehensive Benefits: Medical, Dental, and Life Insurance benefits - Rapid Advancement: Opportunities for pay increases within your first year - Paid Training: Enjoy 4 weeks of paid training - Stable Schedule: Full-time, set schedule within Monday to Friday, 8:00 am to 8:00 pm AZ time Take the Leap! If you’re looking for a dynamic and supportive environment to grow your career, we want to hear from you. Apply today and take the first step toward an exciting future with us!

Bilingual Customer Service Representative Columbus, Ohio Hybrid $20/HR and Hybrid Remote Description Are you ready to launch your career with a nationally recognized insurance company that offers unlimited growth opportunities? Join our award-winning team, consistently ranked among the “Best Employers” for several years. If you are a driven individual with strong communication skills and a passion for career advancement, this is the perfect opportunity for you! Why Join Us? - Dynamic Work Environment: Enjoy a fantastic Monday through Friday schedule in a collaborative and supportive culture. - Growth Opportunities: This entry-level position is a gateway to numerous advancement opportunities within our prestigious corporation. - Comprehensive Training: Benefit from our renowned training program, where you’ll learn everything you need to succeed—no prior experience required! - Hybrid Flexibility: Embrace a hybrid role with 2 days in the office and 3 days from home, while staying connected to the Columbus, OH area. Candidates must reside in Ohio and commute to the Columbus, OH office twice a week. Out-of-State applicants will not be considered for the position. ** Must be comfortable being hybrid in the Columbus office 2 days/week** Key Responsibilities As a Customer Service Specialist, your day will include: - Building Relationships: Provide exceptional customer service while building meaningful relationships with customers across the U.S. - Solving Complex Inquiries: Assist customers with a variety of complex questions, from financial matters to general insurance queries. - Guiding Decision-Making: Play a pivotal role in helping customers make informed decisions about their financial needs. - Collaborating and Succeeding: Support team success through daily meetings and strong cooperation. Requirements Education and Experience – Bilingual Customer Service Representative - Bachelor’s Degree Ideal - Customer Service Experience: 1-2 years preferred in customer service (Call center experience is a plus!) - No Licensing Needed: No prior licensing or insurance experience required. - Career Ambition: A strong desire to build and advance your career. - Fluency: Ability to speak, read, write both in Spanish and in English Benefits & Pay - Competitive Starting Pay: $20.00/hour - Comprehensive Benefits: Medical, Dental, and Life Insurance benefits - Rapid Advancement: Opportunities for pay increases within your first year - Paid Training: Enjoy 4 weeks of paid training - Stable Schedule: Full-time, set schedule within Monday to Friday, 8:00 am to 8:00 pm EST Take the Leap! If you’re looking for a dynamic and supportive environment to grow your career, we want to hear from you. Apply today and take the first step toward an exciting future with us!

Bilingual Customer Service Representative (French and English) Akron, Ohio Hybrid Hybrid - Remote (2 days onsite / 3 days WFH) Description Are you ready to take the next step in your career with a role that offers work-life balance, growth opportunities, and a supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our dynamic team. Imagine a career where you work Monday through Friday, enjoy exceptional benefits, and have the flexibility of a hybrid remote schedule that lets you work from the comfort of your home while also accessing our top-notch office facilities. Why Join Us? - Work-Life Balance: Enjoy a consistent Monday-Friday schedule with evenings and weekends all to yourself. - Hybrid Flexibility: Experience the best of both worlds—work remotely and in our modern, secure office. 3 days working from home, 2 days working in office. - Amazing Benefits: Take advantage of paid time off, comprehensive health insurance, life insurance, and dental reimbursement. - Office Perks: Our facility boasts a free wellness center, gym, scenic walking paths, and an on-site Starbucks kiosk and full-service café to keep you energized and healthy. - Immediate Hiring: We’re hiring right now! Don’t miss this chance to advance your career—apply today and start your journey with us! Key Responsibilities What You’ll Do: As a Customer Service Representative specializing in Order Management, you’ll be at the heart of our business, ensuring our customers—ranging from leading retailers to service centers—receive top-tier service. In this role, you will: - Be a Customer Champion: Respond to inquiries with knowledge and care, helping customers find the right solutions. - Drive Success: Handle order processing and data entry with precision, ensuring accuracy and timely delivery. - Keep Things Moving: Assist with forecasting and replenishment, making sure our supply chain runs smoothly. - Be the Go-To Expert: Provide updates on shipment locations and keep our customers informed. - Lead by Example: Train new team members, sharing your expertise to help them succeed. - Ensure Excellence: Work efficiently to prevent delays and maintain our high standards. Requirements Skills and Knowledge – Bilingual Customer Service Representative (French and English) Who You Are: - Bi-Lingual: Fluent in both French and English (verbal and written) - Tech-Savvy: Comfortable with MS Office applications like Excel, Access, and PowerPoint. - A Team Player: You thrive in a collaborative environment but are also self-motivated and can excel with minimal supervision. - Problem-Solver: You approach challenges with a practical mindset and find solutions that work. - People-Oriented: You have excellent interpersonal skills, particularly in fast-paced settings, and are committed to delivering outstanding customer service. Education and Experience – Bilingual Customer Service Representative (French and English) - Education: High school diploma required; a Bachelor’s degree is a plus. - Experience: Proven customer service experience, ideally in a call center or similar environment. Benefits & Pay - Stable Schedule: Monday through Friday, 8:30 AM to 5:30 PM (EST) - Health and Wellness: Free access to our wellness center, gym, and walking paths. - Daily Perks: On-site, full-service café and Starbucks kiosk to fuel your day. - Financial Security: Enjoy comprehensive healthcare, life insurance, dental reimbursement, and generous paid time off. - Modern Workplace: Work in a secure, state-of-the-art facility designed for your comfort and productivity. Don’t miss out on this incredible opportunity to grow your career and make a difference. Apply now and let’s achieve success together! French, Bi-Lingual, CSR, Customer Service, Order Management