Role Description The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts, and routing telephone calls. - Answers customer calls - Provides customers with products and service information - Determines requirements by working with customers - Handles customer inquiries - Sells additional parts and services by recognizing opportunities to up-sell - Explains new features or information to customers - Manages and resolves customer complaints - Researches required information using available resources - Fulfills customer requests - Completes transactions and processes orders - Routes calls to appropriate resource if needed - Documents all call information according to standard operating procedures - Completes call logs Qualifications - High school diploma or the equivalent - Knowledge of supplies, equipment, and mechanical parts - Proficient in relevant computer applications - Required language proficiency in English and Spanish to effectively communicate with customers - Experience in call center or customer service environment - Clerical, word processing, and/or office skills - Excellent customer service skills Requirements - Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check Benefits - Fantastic Culture - 401k + match - Health, Dental & Vision Insurance + HSA & FSA - Employer paid Life Insurance - Paid Vacation Days - Sick Leave - Company perks such as employee discounts, company events, and training programs - Excellent Training and Career Advancement Opportunities