• Work directly with staff members across all age groups and technical proficiency levels to implement organizational cybersecurity measures • Develop and deliver accessible training materials and one-on-one support sessions • Serve as a responsive, patient resource for staff technology questions and concerns • Research, evaluate, and track Pride events across Florida • Assist in coordinating logistics for Tier 1 Pride event participation • Manage relationships with third-party vendors and event organizers • Collect and organize data from Pride engagements • Design and implement systems and tools that strengthen the volunteer experience • Develop processes that enhance member engagement and deepen relationships with Equality Florida's membership base • Create tracking mechanisms and databases to maintain organized records of volunteer and member interactions

• Execute internal audits and conduct thorough operational reviews throughout the loan lifecycle, encompassing origination, underwriting, servicing, and collections. • Spot and address process inefficiencies, operational risks, and control gaps within loan operations. • Guarantee compliance with internal policies, procedures, and risk management standards. • Contribute to the enhancement and fortification of internal controls within WBL’s lending operations. • Deliver insightful audit findings along with actionable recommendations to elevate operational procedures and strengthen risk controls. • Collaborate with management to oversee remediation efforts, ensuring prompt resolution of audit findings.

• Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows. • Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence. • Act as the senior operational escalation point for complex cases, ensuring decisions are timely, consistent, and risk-based. • Drive high standards of communication, structure, and follow-through across the team, ensuring priorities, risks, escalations, and decisions are clearly documented and communicated. • Partner closely with the L2 Analysts to improve decision quality, run calibration sessions, identify knowledge gaps, and ensure analysts are aligned with internal policies, risk frameworks, and card network rules. • Use QA insights, operational data, case trends, and analyst performance data to coach the team, improve playbooks, and strengthen decision-making across fraud and disputes workflows. • Identify fraud and chargeback trends, operational bottlenecks, control gaps, and emerging risks, then turn these insights into clear action plans and measurable improvements. • Lead strategic initiatives across Trust & Safety Ops, including process redesign, workflow optimisation, playbook development, tooling improvements, automation opportunities, and AI-enabled operational enhancements. • Collaborate with other teams to improve fraud controls, dispute outcomes, customer experience, and operational scalability. • Create a high-accountability team culture where ownership, responsiveness, operational discipline, and proactive problem-solving are the standard.

Role Description We're looking for a highly technical generalist who thrives at the intersection of Engineering, Product, Data, Marketing, and Operations. You'll solve complex cross-functional problems by building tools, improving systems, leveraging AI, and automating manual work. If you enjoy wearing multiple hats and creating scalable solutions, this role is for you. What You'll Do - Build and ship technical solutions across backend, frontend, data, and internal tooling. - Develop and operate AI-powered workflows, agents, and automations that improve team productivity. - Own marketing and growth infrastructure, including analytics, event tracking, attribution, and data quality. - Write SQL, troubleshoot production issues, and turn repetitive tasks into scalable self-service tools. - Partner across Engineering, Product, Marketing, and Operations to drive projects from idea to execution. Qualifications - 3+ years in a highly cross-functional technical role such as Technical Operations, Growth Engineering, Analytics Engineering, Solutions Engineering, or similar. - Strong SQL skills and experience working with data warehouses. - Ability to read and contribute to backend code (Go, Python, TypeScript, or similar). - Experience with marketing technology, analytics, and event instrumentation. - Hands-on experience building or operating AI workflows, agents, or internal automation tools. - Excellent written communication and the ability to translate technical concepts for non-technical stakeholders. Bonus Points - Experience with marketplaces, fintech, crypto, or other high-trust platforms. - Familiarity with BigQuery, dbt, Looker, Slack automations, Webflow, or modern AI tooling. - Experience building internal tools that significantly improve team efficiency. Benefits - A dynamic and engaging environment focused on fostering real growth and innovation. - Opportunities to create amazing products that our customers truly love and value. - Comprehensive health insurance packages with dependent coverage. - Competitive salary with ample opportunities for career advancement and development. - Enjoy the flexibility of a fully remote work environment. - 401(k) plan with a 4% employer match to help you plan for the future. - $100 monthly dogfooding stipend to support trying out our products firsthand. - Access to employee wellness programs designed to support your overall well-being.