• Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows. • Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence. • Act as the senior operational escalation point for complex cases, ensuring decisions are timely, consistent, and risk-based. • Drive high standards of communication, structure, and follow-through across the team, ensuring priorities, risks, escalations, and decisions are clearly documented and communicated. • Partner closely with the L2 Analysts to improve decision quality, run calibration sessions, identify knowledge gaps, and ensure analysts are aligned with internal policies, risk frameworks, and card network rules. • Use QA insights, operational data, case trends, and analyst performance data to coach the team, improve playbooks, and strengthen decision-making across fraud and disputes workflows. • Identify fraud and chargeback trends, operational bottlenecks, control gaps, and emerging risks, then turn these insights into clear action plans and measurable improvements. • Lead strategic initiatives across Trust & Safety Ops, including process redesign, workflow optimisation, playbook development, tooling improvements, automation opportunities, and AI-enabled operational enhancements. • Collaborate with other teams to improve fraud controls, dispute outcomes, customer experience, and operational scalability. • Create a high-accountability team culture where ownership, responsiveness, operational discipline, and proactive problem-solving are the standard.

Role Description We're looking for a highly technical generalist who thrives at the intersection of Engineering, Product, Data, Marketing, and Operations. You'll solve complex cross-functional problems by building tools, improving systems, leveraging AI, and automating manual work. If you enjoy wearing multiple hats and creating scalable solutions, this role is for you. What You'll Do - Build and ship technical solutions across backend, frontend, data, and internal tooling. - Develop and operate AI-powered workflows, agents, and automations that improve team productivity. - Own marketing and growth infrastructure, including analytics, event tracking, attribution, and data quality. - Write SQL, troubleshoot production issues, and turn repetitive tasks into scalable self-service tools. - Partner across Engineering, Product, Marketing, and Operations to drive projects from idea to execution. Qualifications - 3+ years in a highly cross-functional technical role such as Technical Operations, Growth Engineering, Analytics Engineering, Solutions Engineering, or similar. - Strong SQL skills and experience working with data warehouses. - Ability to read and contribute to backend code (Go, Python, TypeScript, or similar). - Experience with marketing technology, analytics, and event instrumentation. - Hands-on experience building or operating AI workflows, agents, or internal automation tools. - Excellent written communication and the ability to translate technical concepts for non-technical stakeholders. Bonus Points - Experience with marketplaces, fintech, crypto, or other high-trust platforms. - Familiarity with BigQuery, dbt, Looker, Slack automations, Webflow, or modern AI tooling. - Experience building internal tools that significantly improve team efficiency. Benefits - A dynamic and engaging environment focused on fostering real growth and innovation. - Opportunities to create amazing products that our customers truly love and value. - Comprehensive health insurance packages with dependent coverage. - Competitive salary with ample opportunities for career advancement and development. - Enjoy the flexibility of a fully remote work environment. - 401(k) plan with a 4% employer match to help you plan for the future. - $100 monthly dogfooding stipend to support trying out our products firsthand. - Access to employee wellness programs designed to support your overall well-being.

Role Description You will be the operational engine behind Edmentum's sales organization, designing the systems and processes that allow our sales teams to move faster, plan smarter, and perform with confidence. This is a high-impact individual contributor role at the intersection of data, process, and cross-functional partnership, and your fingerprints will be on the planning cycles and frameworks that drive how we go to market. - Own the territory planning process from data compilation to system maintenance, ensuring our sales teams always have accurate, up-to-date territory assignments as the business evolves. - Build and maintain quota models, lead review cycles with sales leadership, and monitor performance throughout the year to surface discrepancies early and keep teams on track. - Partner with Finance and HR on compensation plan design and cost modeling, then serve as the go-to resource for sales reps who need clarity on how their plans work and what they've earned. - Identify and eliminate process friction through documentation, optimization, and hands-on support for inbound ops requests, so reps spend more time selling. - Collaborate across Finance, Marketing, and Customer Success to align on shared processes, data definitions, and planning cycles that keep the broader revenue organization moving in sync. Qualifications - You have a bachelor's degree or equivalent experience in an analytical, business, or technical discipline. - You have 1 to 3 years of experience in sales operations, revenue operations, or a closely related function. - You have end-to-end experience with a sales planning process, including territory design, quota capacity planning, and compensation administration. - You have a strong grasp of sales metrics and forecasting, and you know how to use data to drive operational decisions. - You are proficient with CRM platforms, particularly Salesforce, and have experience with sales tools such as Clari. - You are a clear, concise communicator who can explain complex processes and decisions to both field reps and executive stakeholders. - You have demonstrated experience working cross-functionally with Finance and HR on compensation and planning workstreams. - You are skilled at building scalable processes and operational frameworks that reduce friction and improve efficiency. - You are comfortable navigating ambiguity and know how to drive clarity through structure, data, and good judgment. - You are willing to take on evolving responsibilities based on business needs. Requirements - Job Application Deadline: July 27, 2026 - Pay range for this role: $100,000 — $110,000 USD Benefits - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. - Resources to promote wellness, ensuring you have the support you need both professionally and personally.

• Oversees the strategic plans of the department, develops new programs, initiatives and activities; Manages the operations, staff and fiscal responsibilities of the Admissions/Patient Access Department. • Builds and maintains strong relationships with internal and external collaborators to promote the revenue cycle programs in order to gain support from the partners – both clinical and financial. • Ensures that the Admissions/Patient Access Department is adhering to The Joint Commission requirements and that The Joint Commission requirements are met and that the department is providing quality training and orientation to all employees at every level. • Mentors and guides employees within the Admissions/Patient Access Department, including acclimating new leaders at the medical center on Patient Access functions, on CSMC culture and mission. • Provides direct oversight of experienced professionals, to include Supervisors and Team Leads. • Oversees management to ensure adherence to operational policies and procedures. • Represents the Admissions/Patient Access Department on behalf of the Executive Director, in their absence, to include meetings, email responses, etc. • Provides additional support to Executive Director including budget preparation, fiscal responsibility, operational efficacy and performance improvement. • Maintains an extensive knowledge of required information platforms, to include, CSLink (EPIC) or other designated Electronic Health Record (EHR), third-party payor platforms, and management information systems. • Collaborates with appropriate departments, including Patient Financial Services, Revenue Integrity, Enterprise Information Systems (EIS), and appropriate clinical units to improve workflows to reduce denials and ensure revenue cycle optimization. • Oversees the Admissions/Patient Access continuum, including front-end registration, scheduling activities, and insurance prior authorization initiation/financial clearance.