Healthesystems

• Execute and operationalize sales enablement programs and campaigns within CRM and marketing automation platforms (e.g., HubSpot, Pardot/Salesforce). • Partner closely with Sales to deliver buyer-aligned enablement support. • Ensure enablement and proposal materials remain current and on-strategy. • Support priority and late-stage opportunities with tailored proposal and enablement materials. • Lead and manage the end-to-end RFP/RFI process and tooling. • Maintain and continuously improve the RFP and proposal content library. • Administer and optimize proposal and enablement tools, workflows, and templates. • Write, edit, and refine proposals, executive summaries, and enablement content. • Serve as a feedback conduit between Sales and Marketing.

• The Director, Product Management is responsible for driving the development of our products, programs and services. • Build products, programs and services from existing ideas as well as be responsible for developing new ideas based on market research, industry experience and contact with customers and prospects. • Spend time in the market to understand its problems and find innovative solutions. • Focus on designing, building, and improving systems that automate business processes and streamline workflows. • Work with delivery team counterparts to define product release requirements and with marketing communications to define the go-to-market strategy. • Serve as the internal and external evangelist for Healthesystems’ product offering, occasionally working with sales and key customers.

• Build trusted relationships with clients, their claimants, and vendor partners • Provide superior customer service • Work with Team Lead, Supervisor, and Manager to resolve inquiries • Demonstrate ability to adhere to attendance, punctuality, and quality guidelines • Ability to read medical notes and write correspondence

• Responsible for provisioning, installation, configuration, operation, maintenance support of endpoint hardware, software, applications and access in a mixed Windows and macOS environment. • Respond to escalated requests for assistance within established SLAs. • Participate in after-hours, on-call support rotation as necessary. • Create project plans within identified PM toolset. Identifies all resources, objectives, subtasks and timelines. • Own and manage new hire onboarding, laptop refresh, application upgrade, and similar initiatives in the end-user support space. • Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations. • Evaluate completed work requests to assess resolution, identify recurring problems, and ensure resolution is documented and shared with L1 and L2 support teams. • Actively engages in driving strategic initiatives in the end user/endpoint space, and the related goals, to ensure the most optimal outcome. • Effectively communicates using written, oral, non-verbal, and active listening skills. Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values. • Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems, services and processes. • Ensure compliance with security policies and procedures for all systems administered.

• Responsible for developing, implementing, and deploying artificial intelligence (AI) models and systems • Design, develop, and implement AI models and algorithms to solve complex problems • Clean, preprocess, and analyze large datasets to be used for training AI models • Select appropriate machine learning algorithms • Integrate AI models into existing systems or develop new systems to deploy AI solutions • Continuously optimize AI models for accuracy, efficiency, and scalability • Stay up to date with the latest developments in AI and machine learning • Work closely with data scientists, data and software engineers, and other stakeholders • Create detailed documentation for AI models, processes, and systems • Deploy AI models into production and monitor their performance over time • Ensure AI models are developed and deployed ethically, considering potential biases and fairness.

• Participate in the monitoring of defense in-depth security measures, Data Loss Prevention (DLP), digital forensics, vulnerability assessments, penetration tests, hardware and software remediation strategies, malware prevention, security audits and remediation activities. • Actively participate in the monitoring and administration of all information security requests to ensure they receive proper verification, validation, and authorization prior to being approved. • Maintain up-to-date detailed knowledge of the Information security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors. • Provide support for security activities in the software/system development life cycle (SDLC) and application development efforts. • Assist with the administration creation of enterprise security documents (policies, standards, baselines, guidelines, and procedures).

• Collects and reviews employee information and working hours • Calculates wages • Prepares and processes payroll • Maintains accurate payroll records • Prepares payroll related month end journal entries and accruals • Supports various audits as needed • Process bi‑weekly payroll for approximately 350 employees • Administer payroll transactions including earnings, deductions, overtime, vacation, bonuses, and other compensation elements • Maintain accurate payroll records and documentation to support internal controls and compliance requirements • Ensure payroll activities comply with applicable federal, state, and local tax laws, wage and hour regulations, and company policies • Generate payroll‑related reports, tax reports, and deduction reports as required • Perform system audits and reviews to validate payroll accuracy and data integrity

• Build trusted relationships with clients, claimants, and pharmacies • Provide superior customer service to every caller • Resolve inquiries related to claims adjudication, eligibility verification, and prior authorization • Work with team leads to resolve phone inquiries • Adhere to attendance, punctuality, and quality guidelines

• Serve as a design authority and capability multiplier for the Appian platform • Deliver high-complexity solutions • Define standards, enable teams, and reduce dependency on external partners • Lead delivery of high-complexity Appian solutions, including case management, record-centric applications, integrations, and reporting • Define, evolve, and enforce Appian standards and patterns (data, records, interfaces, processes, reporting, performance) • Enable and mentor other Appian developers through reviews, guidance, and structured knowledge sharing • Reduce reliance on external vendors by building internal Appian self-sufficiency • Ensure solutions adhere to platform guardrails, performance best practices, and security requirements • Partner with product, business, and platform teams to align Appian solutions to business outcomes • Influence Appian DevOps, deployment, and performance monitoring practices in collaboration with shared teams.

• collaborates with the Product Owner, Scrum Master, and other Agile Team members • translates software requirements into clear, actionable user stories • serves as a key liaison between business stakeholders and technical teams • supports effective execution across the Development Life Cycle • provides advanced analytical leadership • supports complex initiatives • mentors other analysts