• Improve authorization rate, directly contributing to the company’s bottom line and keep sustainable growth of subscribers and clients base. • Reduce payment losses with chargeback. • Build, communicate, and review your product strategy with internal stakeholders to get the buy-in and ensure support to the fraud prevention initiatives. • Drive product planning, build and manage a well-thought-out roadmap of your product. • Work closely with data and engineering teams to ensure that we extract actionable information and knowledge from raw data that supports good product decisions. • Create OKRs, goals, metrics, KPIs and track their progress; • Manage our backlog and lead meetings with engineers, data analysts, designers and stakeholders. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Role Description The Group Product Manager is accountable for leading the Membr product management team across the United Kingdom, Australia, and New Zealand, while also remaining close to the most important product problems. This role leads and develops Product Managers across a distributed portfolio, creating clarity, focus, and momentum behind a compelling product vision for gym software customers. Working closely with the VP of Product & Engineering, the Group Product Manager translates strategic direction into clear priorities, operating rhythms, and measurable customer outcomes. The role balances people leadership with hands-on product leadership across enterprise customers, including Anytime Fitness and JD Gyms, and a strong SMB customer base across AU/NZ/UK. This role is also a key driver of product team culture and AI Transformation. The Group Product Manager will help modernise product practices for an AI-enabled operating environment, strengthen decision-making, and build the confidence, energy, and accountability needed for the team to do its best work. Key Responsibilities - Lead, coach, and develop Product Managers across the UK, Australia, and New Zealand, fostering high performance, accountability, engagement, and professional growth. - Shape and communicate a focused Membr product vision that gives teams clear direction and helps them rally behind shared customer and commercial outcomes. - Partner with the VP of Product & Engineering to translate strategic direction into clear, actionable roadmaps and priorities, and personally lead the highest-impact initiatives where direct product leadership is required. - Drive discovery, prioritisation, roadmap definition, and delivery outcomes for complex product problems, balancing enterprise depth with SMB customer needs. - Partner directly with enterprise customers, commercial teams, and senior stakeholders to validate opportunities, shape investment decisions, and translate customer needs into product strategy. - Lead AI Transformation within the product function by modernising outdated processes, improving discovery and prioritisation practices, and helping teams use AI responsibly to lift productivity and insight quality. - Manage prioritisation, planning, risks, and dependencies across product areas, ensuring delivery is transparent, outcome-focused, and aligned to strategic priorities. - Strengthen collaboration between Product, Engineering, Design, Customer Success, Sales, and Commercial teams to ensure coordinated delivery and effective go-to-market execution. - Coach Product Managers in product craft, commercial judgement, stakeholder management, discovery, delivery discipline, and AI-enabled ways of working, while modelling strong hands-on product practice. - Contribute to talent planning and hiring to grow and scale the product management capability within the Fitness & Wellness vertical. Key Performance Indicators - Achievement of goals across the Membr product lines. - Portfolio-level delivery against roadmap, investment priorities, and customer outcome goals. - Customer metrics across enterprise and SMB segments: adoption, satisfaction, retention, NPS, and product usage health. - Commercial contribution of product, including ARR, revenue growth, churn reduction, expansion, and customer value creation. - Operational maturity of the product function, including cadence, quality, metrics, decision velocity, and AI-enabled process improvement. - Team engagement, capability uplift, leadership succession, and evidence of improved clarity, confidence, and momentum. Core Capabilities - Player-coach product leadership: balances people leadership with direct ownership of product strategy, discovery, prioritisation, roadmap definition, and delivery outcomes. - Execution excellence: creates clarity of priorities, accountability, and predictable delivery across multiple workstreams without losing connection to execution detail. - AI Transformation: understands how AI can modernise product practices, improve team workflows, accelerate insight generation, and support better decision-making. - Cross-functional collaboration: drives strong alignment between Product, Engineering, Design, Customer Success, Sales, and Commercial teams. - Stakeholder management: communicates clearly and credibly with senior leaders, enterprise customers, commercial partners, and cross-functional peers. - Commercial awareness: understands customer needs, market dynamics, and how product delivery supports revenue, retention, expansion, and customer value. - Technical fluency: works effectively with engineering teams and understands product architecture fundamentals, platform trade-offs, and delivery constraints. - Adaptability: leads through change, managing competing priorities and ambiguity with composure, focus, and a bias toward practical progress. Qualifications - 5+ years of experience in product management or related leadership roles within technology or SaaS companies. - Demonstrated experience leading and developing Product Managers or product teams, while also directly owning complex product strategy, discovery, prioritisation, and roadmap work. - Proven ability to deliver complex product roadmaps in collaboration with engineering, design, customer success, sales, and commercial stakeholders. - Strong grounding in product discovery, delivery practices, prioritisation, outcome measurement, and operational excellence. - Experience applying AI tools or AI-enabled practices to improve product management workflows, discovery, analysis, delivery, or decision-making. - Solid understanding of the software development lifecycle and agile delivery methodologies. - Experience working in B2B SaaS environments; exposure to fitness, wellness, payments, franchise, or multi-location customer models preferred. - Strong leadership, coaching, stakeholder engagement, and change leadership skills. - Relevant tertiary qualifications in business, technology, or a related discipline preferred. - Experience leading through organisational change or scale-up environments advantageous. Benefits - Unparalleled opportunities to learn and accelerated career development. - A collaborative, team environment with people who truly love what they do. - 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer. - Unlimited access to Linkedin Learning, 10% of your time devoted to growing you and your career, and further support to help you grow. - Access to mental health support. - Fully flexible work arrangements. How to apply? To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.

• Own the full product lifecycle for Coder Agents - from incubating ideas through GA and into ongoing scale. • Define and evolve product vision and strategy for Agents, synthesizing customer, market, and business signals into a clear roadmap. • Identify and validate opportunities for Agents to reach new personas, from enterprise developers to citizen developers. • Research customer problems through direct engagement with enterprise accounts, community feedback, and ecosystem analysis. • Bring just enough structure to move fast without losing rigor - strong problem statements, crisp requirements, clear execution. • Lead high-stakes customer conversations, including executive roadmap reviews, product demos, and enterprise stakeholder discussions. • Shape licensing, packaging, and pricing decisions that support Agents' path to sustainable growth. • Mentor and support other PMs through senior-level product leadership, coaching, and sharing best practices

• Own the Advisor Experience roadmap from discovery through delivery, across NPS, advisor practice management, advisor transitions, and Aspen AI • Build the Aspen and client portal integrations behind NPS reimagined, so advisors can receive and action client feedback in real time • Deliver the capacity and practice management tools that give leaders real-time visibility into advisor capacity for growth, and map advisor expertise to client needs • Make decisions on scope, sequencing, and tradeoffs with clarity and speed • Build the at-risk advisor identification and transition tools that keep clients with us when an advisor leaves or retires, planned or unplanned • Deliver advisor playbooks that reduce the risk of departures and client loss • Make NLC events logged, visible, and acted on consistently inside Aspen, so we learn from them and reduce how often they happen • Own Aspen AI for the advisor experience: meeting prep, transcription, and follow-up that give advisors time back • Use data and machine learning to surface the right next step for each advisor • Use AI to make you and the teams building with you faster and sharper • Set the priorities and requirements that our development partners and other pods build against • Work day to day with engineering, design, and data across those partners and pods to keep delivery on track • Partner with Business Intelligence on the dashboards behind client health, NPS, and transition tracking • Own the relationship with our external development partners • Build the product that moves the Client Excellence KPIs: Net Revenue Retention, Client NPS, Client health score, Advisor retention, Transition success, and NLC Rate • Partner with Wealth Operations & Experience, who owns these outcomes, to turn product into results • Keep improving based on pilot feedback and real usage