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Application Monitoring Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Nigeria

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishLinuxMySQLSQL

Job Description

Application Monitoring Engineer

Moniepoint Inc. (Formerly TeamApt Inc.)

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues • Taking ownership of customer issues reported and seeing problems through to resolution • Track computer system issues through to resolution, within agreed time limits • Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers) • Provide prompt and accurate feedback to customers. • Refer to internal database or external resources to provide accurate tech solutions. • Prioritize and manage several open issues at one time • Document technical knowledge in the form of notes and manuals.

Job Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • BSc degree in Information Technology, Computer Science or relevant field
  • Basic Understanding of OOP concepts
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Familiarity with basic network concepts and tools.
  • Experience troubleshooting using stack traces and log file.
  • Experience interacting with APIs and troubleshooting related requests.
  • Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
  • In depth knowledge of SQL databases particularly MYSQL
  • Hands-on experience with Windows/Linux/Mac OS environments.

Benefits

  • Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
  • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications.

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