Role Description Du bist technikaffin, kommunikationsstark und hast Spaß am direkten Kundenkontakt? Dann bring Deine Fähigkeiten in unser wachsendes Support-Team ein: Du analysierst Störungen, findest smarte Lösungen und sorgst dafür, dass die Systeme unseres Kunden reibungslos laufen. - Du bist erste Ansprechperson im 1st Level Support für unsere Kunden und unterstützt bei Hard- und Softwarefragen – telefonisch und schriftlich. - Du analysierst technische Störungen und leitest komplexere Fälle strukturiert weiter. - Du dokumentierst alle Supportanfragen im Ticketsystem und übernimmst Verantwortung für die Bearbeitung. - Du betreust eine Vielzahl von IT-Systemen – z. B. Kassensysteme, Router, PCs, EC-Geräte, Headsets, MDEs und Leergutautomaten. - Du arbeitest im B2B-Support und betreust unsere Kunden auf Deutsch (mind. C1-Niveau) sowie bei Bedarf auf Englisch. - Du erkennst wiederkehrende Störungen und gibst sie an die richtigen Stellen weiter. - Du unterstützt neue Kolleg*innen bei der Einarbeitung und teilst Dein Wissen im Team. Qualifications - Du bringst Erfahrung im 1st Level Support mit Kunden mit. - Du kommunizierst klar, freundlich und sicher – mündlich wie schriftlich auf Deutsch (mind. C1-Niveau), Englischkenntnisse sind wünschenswert. - Du lernst schnell, findest Dich auch in neuen Systemen schnell zurecht und scheust Dich nicht vor technischen Anfragen. - Du arbeitest selbstständig, lösungsorientiert und zeigst Eigeninitiative sowie Organisationsgeschick. - Auch in herausfordernden Situationen bleibst Du entscheidungsfähig und behältst den Überblick. - Du arbeitest gern im Team, bist serviceorientiert und gehst professionell mit unterschiedlichen Gesprächspartnern um. - Flexibilität in den Einsatzzeiten erforderlich (Wochenenddienste, Abenddienste). Company Description - Samhammer vereint Mensch, Methode und Tools, um intelligente Lösungen im Kundenservice schaffen zu können. - Wir leben Service Excellence und entwickeln die passende Lösung für unsere Auftraggeber mit einem Ziel: Das ideale Serviceerlebnis. - Wir sind ein vielfältiges Team aus verschiedenen Regionen und Kulturen – verbunden durch Offenheit, Eigenverantwortung und eine gute Portion Teamgeist. - Unsere Du-Kultur und flachen Hierarchien leben wir tagtäglich – ob im Büro oder im Homeoffice. - An unserem Standort gibt es zusätzliche Benefits wie E-Roller, Ruheraum, Aktionen und vieles mehr – aber auch im Homeoffice profitierst Du von digitalen Angeboten und Kooperationen mit Benefit-Plattformen.

Role Description Peregrine is seeking a Part Time Technical Writer for 10 hours per week. Responsibilities - High-level technical writing in coordination with development projects which encompass: - Solution Architecture - Bid & Proposal (B&P) activities - Business Development (BD) marketing materials - Other technical documentation associated with the performance of Government contracts - Responsible for authoring, editing, and reviewing various documentation which requires a proven understanding of, and compliance with, Government contracting processes in accordance with the Federal Acquisition Regulations (FAR). - Creating charts and drafting basic graphics/depictions (in MS PowerPoint and other software) in coordination with Solution Architects which will then go to graphics artists for final production/rendering. - Capture of meeting notes/minutes and documenting action items for collaboration with other team members/stakeholders. - Developing schedules and associated task codependences for project planning/execution. - Manages daily tasking and priorities, participates in scheduled team meetings, and assesses requirements for development needs. - Reports activity weekly and monthly. Qualifications - Outstanding language, grammar, editing, proofreading, and formatting skills. - Strong Experience with Microsoft Office Suite including Word, Excel, PowerPoint, Visio, and Project. - Proven Experience and Editing with Adobe Acrobat. - Strong written and oral communication skills. - Strong organizational and time management skills. - Ability to communicate effectively with technical experts, military personnel, and Government civilian staff. - Familiarity with software development life cycles including hybrid development workflows. Requirements - A bachelor’s degree, preferably in technical writing, or related English language discipline and five (5) years of technical writing/editing experience is required. Preferred Qualifications - Experience in developing technical publications. - Familiarity with User Experience (UX). - Microsoft Office Specialist (MOS) certification in MS Word. - Experience and working knowledge of Government contracting, reporting, and related policy and processes. Benefits - Pay: $55.97 Hourly

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials. • Create, edit, and maintain technical documentation, including API documentation. • Create release notes. • Work closely with writers, developers, product owners, business analysts, QA team, and others.

Role Description As a Technical Editor, you will participate in researching, analyzing, and creating technical documentation such as end user guides, process/procedure documentation, training materials, and technical communications. An attention to detail and correct usage of formatting, grammar, and spelling is a must. This position also requires a strong ability to learn quickly and understand technical language and terminology around the products and systems being supported. The successful candidate must be able to work independently in a team environment and be flexible around evolving needs while managing both schedule and overall commitments in order to meet project deliverables. This role will perform cross-functional support between two different programs. Candidates should be prepared to provide writing samples. In this role, a typical day will include: - Participating in researching and compiling technical data for use in various operations and maintenance manuals, training materials, system design documents, and other technical documentation. - Obtaining data from review of documentation, interviews with client and project personnel (SMEs), drawings, schematics, reports, and the study of published material. - Developing outlines and drafts for review and approval by technical specialists and stakeholders ensuring that final documents meet applicable contract requirements and regulations. - Applying an approved template to documentation and conducting 508 checks for final delivery. - Translating technical information into clear, readable documentation to be used by both technical and non-technical users. - Organizing and maintaining documents in a documentation repository. - Proofreading and providing feedback on materials prepared by peers. - Developing and maintaining current knowledge of relevant technologies as assigned. Qualifications - Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, and work experience. - 2+ years of related experience preparing technical documentation. - Excellent writing/editing skills. - Proficiency in Microsoft Office suite. - Familiarity with remediation of technical documentation to comply with accessibility standards such as 508 compliance. - Familiarity with SharePoint and version control procedures. - Experience with Jira/Confluence. Requirements - Familiarity with Agile approaches such as scrum and SAFe are highly desired. - Experience/background within the healthcare industry and/or government contracting is desirable. - Experience with generative AI tools, strongly preferred. Benefits - 401K with company match. - Comprehensive health and wellness packages. - Internal mobility team dedicated to helping you own your career. - Professional growth opportunities including paid education and certifications. - Cutting-edge technology you can learn from. - Rest and recharge with paid vacation and holidays.