• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials. • Create, edit, and maintain technical documentation, including API documentation. • Create release notes. • Work closely with writers, developers, product owners, business analysts, QA team, and others.

Role Description As a Technical Editor, you will participate in researching, analyzing, and creating technical documentation such as end user guides, process/procedure documentation, training materials, and technical communications. An attention to detail and correct usage of formatting, grammar, and spelling is a must. This position also requires a strong ability to learn quickly and understand technical language and terminology around the products and systems being supported. The successful candidate must be able to work independently in a team environment and be flexible around evolving needs while managing both schedule and overall commitments in order to meet project deliverables. This role will perform cross-functional support between two different programs. Candidates should be prepared to provide writing samples. In this role, a typical day will include: - Participating in researching and compiling technical data for use in various operations and maintenance manuals, training materials, system design documents, and other technical documentation. - Obtaining data from review of documentation, interviews with client and project personnel (SMEs), drawings, schematics, reports, and the study of published material. - Developing outlines and drafts for review and approval by technical specialists and stakeholders ensuring that final documents meet applicable contract requirements and regulations. - Applying an approved template to documentation and conducting 508 checks for final delivery. - Translating technical information into clear, readable documentation to be used by both technical and non-technical users. - Organizing and maintaining documents in a documentation repository. - Proofreading and providing feedback on materials prepared by peers. - Developing and maintaining current knowledge of relevant technologies as assigned. Qualifications - Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, and work experience. - 2+ years of related experience preparing technical documentation. - Excellent writing/editing skills. - Proficiency in Microsoft Office suite. - Familiarity with remediation of technical documentation to comply with accessibility standards such as 508 compliance. - Familiarity with SharePoint and version control procedures. - Experience with Jira/Confluence. Requirements - Familiarity with Agile approaches such as scrum and SAFe are highly desired. - Experience/background within the healthcare industry and/or government contracting is desirable. - Experience with generative AI tools, strongly preferred. Benefits - 401K with company match. - Comprehensive health and wellness packages. - Internal mobility team dedicated to helping you own your career. - Professional growth opportunities including paid education and certifications. - Cutting-edge technology you can learn from. - Rest and recharge with paid vacation and holidays.

Role Description This role is responsible for effectively resolving moderate to complex technical issues encompassing hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions. The role leads representative activities, collaborates to prevent/mitigate issues, architects and integrates solutions, and contributes to cross-functional projects. The role applies advanced expertise, exercises independent judgment, and fosters relationships while mentoring lower-level employees. - Product Expert (PE) support resource for Remote Support Engineers, providing real-time case troubleshooting. - Interface with other teams to reduce silos: Focal Point to Field Service Engineers, Regional Specialists, Tech Group, and GBU. - Assist in preparation and presentation of training and tech debriefs: - Knowledge gap identification - Coaching – 1:1 and team - Proficient in Excel and PowerPoint – reporting, project management, and data analysis skills. - Resolves moderate to complex technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems. - Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts. - Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions. - Leads and represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings. - Collaborates with internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges. - Architects, deploys, manages, and integrates solutions within specific environments, while also engaging in architecture and design reviews to enhance product quality through insights. - Collaborates cross-functionally for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes. - Supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution. - Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. - Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees. Qualifications - Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 7-10 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Requirements - ITIL Certifications (Preferred) Knowledge & Skills - Amazon Web Services - Automation - Computer Science - Customer Relationship Management - Customer Support - Debugging - Java (Programming Language) - Linux - Operating Systems - Product Support - Python (Programming Language) - Root Cause Analysis - Scripting - Software As A Service (SaaS) - SQL (Programming Language) - TCP/IP - Technical Services - Technical Support - Unix - Workflow Management Cross-Org Skills - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer Centricity Impact & Scope - Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity - Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Job Services Schedule Full time Shift No shift premium (United States of America) Travel Relocation - Yes Equal Opportunity Employer (EEO) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”.

• Create, edit, and maintain technical documentation supporting software development, system sustainment, acquisition activities, and lifecycle management. • Develop and maintain software requirements documentation, business use cases, functional specifications, process workflows, system design documents, architecture diagrams, database schemas, and data dictionaries. • Produce and maintain user guides, system administration manuals, training materials, release notes, installation guides, and operational documentation. • Document ETL processes, including data source descriptions, transformation logic, report generation procedures, and data flow documentation. • Develop and maintain standard operating procedures (SOPs), troubleshooting guides, maintenance procedures, and system monitoring documentation. • Establish and maintain version-controlled documentation repositories using Government-approved version control systems to ensure document integrity and traceability. • Develop and maintain documentation standards, templates, and style guides to promote consistency across program deliverables. • Collaborate with technical teams to gather information, translate complex technical concepts into clear documentation, and ensure documentation remains synchronized with system changes. • Support Government risk management activities by documenting risks, mitigation strategies, action items, and program decisions within approved project management tools. • Leverage Government-approved generative AI and digital authoring tools to improve documentation quality, consistency, efficiency, and standardization while ensuring compliance with program requirements. • Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure deliverables remain current.