Samhammer vereint Mensch, Methode und Tools, um intelligente Lösungen im Kundenservice schaffen zu können. Wir leben Service Excellence und entwickeln die passende Lösung für unsere Auftraggeber mit einem Ziel: Das ideale Serviceerlebnis. Wir sind ein vielfältiges Team aus verschiedenen Regionen und Kulturen – verbunden durch Offenheit, Eigenverantwortung und eine gute Portion Teamgeist. Unsere Du-Kultur und flachen Hierarchien leben wir tagtäglich – ob im Büro oder im Homeoffice. An unserem Standort gibt es zusätzliche Benefits wie E-Roller, Ruheraum, Aktionen und vieles mehr – aber auch im Homeoffice profitierst Du von digitalen Angeboten und Kooperationen mit Benefit-Plattformen.
Technical Support Staff
Location
Germany
Posted
11 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Technical Support Staff
Samhammer
Role Description Du bist technikaffin, kommunikationsstark und hast Spaß am direkten Kundenkontakt? Dann bring Deine Fähigkeiten in unser wachsendes Support-Team ein: Du analysierst Störungen, findest smarte Lösungen und sorgst dafür, dass die Systeme unseres Kunden reibungslos laufen. - Du bist erste Ansprechperson im 1st Level Support für unsere Kunden und unterstützt bei Hard- und Softwarefragen – telefonisch und schriftlich. - Du analysierst technische Störungen und leitest komplexere Fälle strukturiert weiter. - Du dokumentierst alle Supportanfragen im Ticketsystem und übernimmst Verantwortung für die Bearbeitung. - Du betreust eine Vielzahl von IT-Systemen – z. B. Kassensysteme, Router, PCs, EC-Geräte, Headsets, MDEs und Leergutautomaten. - Du arbeitest im B2B-Support und betreust unsere Kunden auf Deutsch (mind. C1-Niveau) sowie bei Bedarf auf Englisch. - Du erkennst wiederkehrende Störungen und gibst sie an die richtigen Stellen weiter. - Du unterstützt neue Kolleg*innen bei der Einarbeitung und teilst Dein Wissen im Team. Qualifications - Du bringst Erfahrung im 1st Level Support mit Kunden mit. - Du kommunizierst klar, freundlich und sicher – mündlich wie schriftlich auf Deutsch (mind. C1-Niveau), Englischkenntnisse sind wünschenswert. - Du lernst schnell, findest Dich auch in neuen Systemen schnell zurecht und scheust Dich nicht vor technischen Anfragen. - Du arbeitest selbstständig, lösungsorientiert und zeigst Eigeninitiative sowie Organisationsgeschick. - Auch in herausfordernden Situationen bleibst Du entscheidungsfähig und behältst den Überblick. - Du arbeitest gern im Team, bist serviceorientiert und gehst professionell mit unterschiedlichen Gesprächspartnern um. - Flexibilität in den Einsatzzeiten erforderlich (Wochenenddienste, Abenddienste). Company Description - Samhammer vereint Mensch, Methode und Tools, um intelligente Lösungen im Kundenservice schaffen zu können. - Wir leben Service Excellence und entwickeln die passende Lösung für unsere Auftraggeber mit einem Ziel: Das ideale Serviceerlebnis. - Wir sind ein vielfältiges Team aus verschiedenen Regionen und Kulturen – verbunden durch Offenheit, Eigenverantwortung und eine gute Portion Teamgeist. - Unsere Du-Kultur und flachen Hierarchien leben wir tagtäglich – ob im Büro oder im Homeoffice. - An unserem Standort gibt es zusätzliche Benefits wie E-Roller, Ruheraum, Aktionen und vieles mehr – aber auch im Homeoffice profitierst Du von digitalen Angeboten und Kooperationen mit Benefit-Plattformen.
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