Role Description Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation. - Develops technology/implementation design documentation. - Provides estimates for design, build, test, and implementation tasks. - Undertakes regular build/testing of code and contributes to peer code reviews. - Assists with updates to implementation specification/implementation documentation. - Works with agile champions and release train engineers to prepare configurations for production. - Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy. - Provides inputs to product owners with recommendations to drive towards clean design and shared success. - Participate in a scrum ceremony and use agile principles and tools including Rally. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. - All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Role Description As a ServiceNow Developer, you will be at the heart of our digital transformation initiatives, developing and customizing solutions that leverage the full potential of the ServiceNow platform. This role demands a blend of technical prowess in both front-end and back-end development, deep understanding of ServiceNow’s ITSM, ServOps, and Asset Management modules, and the ability to craft solutions that meet complex business needs. - Design, develop, and implement tailored solutions within the ServiceNow platform, focusing on ITSM, ServOps, and Asset Management modules. - Collaborate with business analysts and stakeholders to understand requirements and translate them into effective, scalable, and maintainable solutions. - Customize and enhance ServiceNow applications and workflows to optimize processes and user experiences. - Develop both client-side and server-side scripts to enhance functionality and create seamless integrations. - Ensure solutions are developed with high standards of security, data protection, and compliance. - Manage the full software development lifecycle, including testing, deployment, and ongoing maintenance. - Develop and maintain technical documentation for ServiceNow applications and integrations. - Conduct code reviews and contribute to continuous improvement of development practices. - Provide mentorship and support to junior developers, fostering a culture of technical excellence and collaboration. - Stay abreast of the latest ServiceNow features, updates, and best practices to drive innovation and efficiency. Qualifications - Proven experience as a ServiceNow Developer, with a strong portfolio showcasing expertise in ITSM, ServOps, and Asset Management modules. - Deep knowledge of ServiceNow development practices, including client and server-side scripting, application UI configuration, and custom application development. - Proven experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD). - Solid experience of JavaScript, Glide Script and AngularJS/HTML/CSS. - System integration experience using web services and other web-based technologies such as XML, HTML, CSS, HTTP, REST/SOAP. - Familiarity with Agile development methodologies and tools. - Excellent problem-solving abilities, with a keen attention to detail and a commitment to high-quality work. - Strong communication skills, capable of engaging effectively with technical and non-technical stakeholders. - Certifications in ITSM, ServOps, and Asset Management ServiceNow modules is highly regarded. Requirements - ServiceNow Certified Application Developer (CAD) - optional - ServiceNow Certified System Administrator (CSA) - mandatory - Any other ServiceNow Certification or Micro-Certification - optional - Good English level is required (B2 or higher). Benefits - Bonus in compliance with internal principles - Stable international work environment within a growing organization - Development trainings - Career opportunities for internal employees - Employee referral program - Global recognition program – Convatec Champions - Employer contribution to supplementary pension savings - Life insurance fully paid by the employer - Social fund (various support and perks for employees) - Support for employee teambuilding activities - Discounts with selected providers of goods and services

• Provide subject matter expertise and functional support for business applications • Creating User Training content and delivering User Training sessions • Participating in user acceptance testing and other special projects • Providing exceptional client service to users efficiently, effectively, with high quality and in a timely manner • Troubleshoot issues, think beyond the script and finding resolution and root cause analysis • Identify opportunities for tool improvements • Collaborate with other technical support teams, operation teams as well as senior stakeholders worldwide • Prepare and maintain user support documentation

• Implement platform solutions aligned with design principles and strategy • Build partnerships with Product Owners and Developers • Oversee product backlog delivery (enhancements & projects) • Liaise with Solution Architects for guidance • Support testing activities for quality assurance • Ensure reusable knowledge is captured during delivery • Mentor and guide developers