• Coordinate the Training team's project portfolio, ensuring alignment of timelines, resources and priorities across initiatives • Collect and maintain a clear overview of project status, key actions, risks and mitigation measures • Support the preparation and facilitation of regular team meetings to review progress, share updates and align on upcoming priorities • Support team members in identifying practical solutions to operational challenges and escalate risks or decisions to the Director when required • Help promote collaboration, knowledge sharing and consistency across the Training team • Provide regular updates to the Director on project status, team progress and training effectiveness • Oversee training development projects end-to-end, coordinating contributors, external training agencies and third parties • Conduct training needs analysis and develop training strategies for assigned initiatives and sectors • Lead the design, development and implementation of learning programmes and training materials, including e-learning courses, educational videos, infographics, PowerPoint presentations and other learning materials • Leverage existing resources and AI authoring tools to rapidly produce fit-for-purpose training content • Facilitate virtual groups with training experts from Member Organisations to share best practices and identify common solutions • Prepare and deliver in-person and virtual training sessions • Support the Training Team to prepare and deliver sessions at the GS1 global events • Promote the adoption of the global learning platform and ensure that learning content is visible, accessible and engaging for users

• Request, track, and follow up on authorizations and reauthorizations. • Contact doctors’ offices to obtain updated orders and follow up until received. • Enter new clients into the system and maintain accurate, current records. • Communicate with parents, staff, doctors’ offices, and insurance representatives. • Review staff documentation for completeness and timeliness and follow up on missing items. • Answer incoming calls and handle general front-office communication. • Prepare billing records and documentation for submission by management. • Post payments after claims have been submitted. • Maintain organized tracking systems and support overall office operations. • Perform other administrative duties as needed.

Role Description We are seeking a highly organized, proactive, and dependable Bilingual Office Coordinator to manage the day-to-day administrative workflow of a growing healthcare office. The ideal candidate communicates confidently in both English and Spanish, follows through without constant supervision, and keeps authorizations, documentation, client records, billing preparation, and office communication organized and moving. The role will begin part-time and may transition to full-time as the caseload grows. Key Responsibilities - Request, track, and follow up on authorizations and reauthorizations. - Contact doctors’ offices to obtain updated orders and follow up until received. - Enter new clients into the system and maintain accurate, current records. - Communicate with parents, staff, doctors’ offices, and insurance representatives. - Review staff documentation for completeness and timeliness and follow up on missing items. - Answer incoming calls and handle general front-office communication. - Prepare billing records and documentation for submission by management. - Post payments after claims have been submitted. - Maintain organized tracking systems and support overall office operations. - Perform other administrative duties as needed. Qualifications - Fluent in English and Spanish, both verbal and written. - Experience in healthcare administration, office coordination, medical billing support, insurance authorization, or a related role. - Strong communication, organization, follow-up, and attention to detail. - Ability to manage multiple tasks and deadlines independently. - Reliable, proactive, and comfortable taking ownership of office workflows. - Able to learn new systems quickly. - Experience with Office Puzzle is preferred but not required. Attributes of a Successful Home Care Hero - Empathy: You genuinely care about people and want to make a difference in their lives. - Organization: You’re a master of multitasking and can keep everything running smoothly. - Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal. - Problem Solver: You can see the big picture when resolving complex issues and follow through until you reach full resolution. - Self Starter: You work effectively without supervision and follow processes precisely. - Reliability: You’re dependable, punctual, and always ready to step up when needed. Benefits - Competitive Base Pay: $7.50/hr - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

• Provides administrative support to multiple executives. • Proactively manages executive calendars with attention to accuracy, detail and allocation of time and resources to promote productivity and successful execution of executive and team goals and objectives. • Recognizes the need to reprioritize as appropriate if business initiatives change and acts independently to realign executive priorities. • Performs general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails and prioritizing, distributing and acting on mail. • Serves as a point of contact for the business unit or department. • Answers questions, directs requests to appropriate partners and works with other partners effectively to exchange information. • Escorts visitors. • Organizes, hosts and facilitates activities such as team and cross-functional meetings, conferences and department activities. • Directs and executes complex administrative projects including coordinating, tracking or analyzing budgets; researching information to respond to questions; updating databases and organizational charts; creating monthly reports or analyses; organizing large volumes of materials. • May research background material and collect data for reports, meetings, events and correspondence. • Utilizes advanced technical skills to create dynamic charts, tables, graphs and presentation materials, sometimes containing confidential content, ensuring that the final product has been edited for spelling, grammar and layout. • Works with facilities department in planning and organizing team space maintenance and facilities moves. • Provides support and resources to department hiring managers for new partner setup and immersion activities. • Organizes and schedules team and department meetings, arranges for live and telepresence audiovisual equipment, sets up meeting facilities and may take meeting minutes. • Initiates special projects and process improvements based upon observations of department needs. Ensures that the projects achieve the expected results within the specified timeframe and on budget. May direct the work of others. • Schedules executive domestic and international travel in compliance with existing policies and procedures. Proactively addresses all aspects of executive's travel such as currency, weather, culture and locale to ensure executive's effective use of time and resources to promote productivity. • Actively engages with executive's direct report team to ensure alignment of priorities and open communication paths. May attend direct report team meetings as requested. • Serves as a peer leader to administrative team within function. • Advises department in the use of the business unit or department's products and services. Takes initiative to provide training and coaching when appropriate. • Advises department in awareness of and compliance with company policies and procedures. Takes initiative to provide training and coaching when appropriate. • Supports executive, department and administrative team in coffee education as a part of Starbucks core business. • Maintains regular and punctual attendance.