ISTA Personnel Solutions

Role Description ISTA Personnel Solutions South Africa is a fast-growing global BPO, partnering with a US-based client. We are urgently seeking a young, positive, and energetic 180 Recruitment Consultant to join our team. This is a high-volume candidate-facing role, focused on sourcing, screening, and booking interviews for top talent. - Screen approximately 300+ CVs per week. - Conduct back-to-back candidate interviews. - Ensure that only the best matches progress to the client. This role is ideal for someone who thrives in a fast-paced, structured recruitment environment, has excellent communication skills, and loves working with people. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Excellent English communication skills (verbal and written). - Prior experience in recruitment, preferably in high-volume roles. - Strong attention to detail and ability to prioritize tasks effectively. - Excellent critical thinking and decision-making skills. - High energy and a positive, professional attitude. Requirements - Experience in sourcing candidates through job boards, LinkedIn, referrals, and other channels. - Conduct initial candidate screenings and back-to-back interviews to match talent to client requirements. - Maintain strong relationships with candidates, providing regular updates and feedback throughout the recruitment process. - Keep candidate information accurate and organized in internal systems. - Write and post compelling job ads to attract suitable candidates. - Work closely with 360-degree recruiters or account managers to ensure alignment with client needs. - Stay informed about industry trends to identify and engage with in-demand talent. Company Description If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description ISTA Personnel Solutions South Africa is a fast-growing global BPO, partnering with a US-based client. We are urgently seeking a young, positive, and energetic 180 Recruitment Consultant to join our team. This is a high-volume candidate-facing role, focused on sourcing, screening, and booking interviews for top talent. - Responsible for screening approximately 300+ CVs per week. - Conduct back-to-back candidate interviews, ensuring that only the best matches progress to the client. - Ideal for someone who thrives in a fast-paced, structured recruitment environment. - Excellent communication skills and a love for working with people are essential. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Excellent English communication skills (verbal and written). - Prior experience in recruitment, preferably in high-volume roles. - Strong attention to detail and ability to prioritize tasks effectively. - Excellent critical thinking and decision-making skills. - High energy and a positive, professional attitude. Requirements - Experience in candidate sourcing using job boards, LinkedIn, referrals, and other channels. - Conduct initial candidate screenings and back-to-back interviews to match talent to client requirements. - Maintain strong relationships with candidates, providing regular updates and feedback throughout the recruitment process. - Keep candidate information accurate and organized in internal systems. - Write and post compelling job ads to attract suitable candidates. - Work closely with 360-degree recruiters or account managers to ensure alignment with client needs. - Stay informed about industry trends to identify and engage with in-demand talent. Company Description

Role Description ISTA Personnel Solutions South Africa is a fast-growing global BPO, partnering with a US-based client. We are urgently seeking a young, positive, and energetic 180 Recruitment Consultant to join our team. This is a high-volume candidate-facing role, focused on sourcing, screening, and booking interviews for top talent. - Screen approximately 300+ CVs per week. - Conduct back-to-back candidate interviews, ensuring that only the best matches progress to the client. - Ideal for someone who thrives in a fast-paced, structured recruitment environment. - Requires excellent communication skills and a love for working with people. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Excellent English communication skills (verbal and written). - Prior experience in recruitment, preferably in high-volume roles. - Strong attention to detail and ability to prioritize tasks effectively. - Excellent critical thinking and decision-making skills. - High energy and a positive, professional attitude. Requirements - Prior experience in recruitment, preferably in high-volume roles. - Excellent English communication skills (verbal and written). - Strong attention to detail and ability to prioritize tasks effectively. - Excellent critical thinking and decision-making skills. - High energy and a positive, professional attitude. If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description We are seeking a detail-oriented Administrative Assistant for our U.S.-based client, a healthcare technology company that helps skilled nursing and assisted living facilities coordinate smoother, connected care transitions, using automated alerts and real-time data to close care gaps and keep patients and care teams aligned throughout the discharge process. In this role, you will support the team with data entry, administrative tasks, and day-to-day operations as the business continues to grow. PLEASE NOTE: - Working Hours: Monday to Friday, 8AM – 5PM EST (14:00 PM – 23:00 PM South African time – subject to daylight savings) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered - Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA) - Work Environment: This is a fully remote role Responsibilities: - Perform daily data entry and maintain accurate records (approx. 2 hours per day, varying based on workload) - Assist with setting up facilities and backend systems ahead of launch - Draft emails, create documents, and follow up on outstanding items - Provide general administrative support, including electronic filing and maintaining organized records - Assist with compiling and capturing data for reports as needed - Support scheduling and calendar coordination - Communicate professionally with internal stakeholders and external contacts - Provide light user support as needed (no prior training or experience required) - Complete other ad hoc administrative tasks as required Qualifications - Previous experience in an administrative role preferred - Highly detail-oriented with strong time management skills - Excellent written and verbal English proficiency - Ability to write clean, well-structured customer emails in English, with excellent grammar and spelling - Strong attention to detail, time management and good judgement skills - Basic computer literacy, including MS Office and Outlook (no advanced Excel skills required) - Ability to work independently in a fast-paced, remote environment - Adaptable and receptive to constructive feedback Company Description ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency – we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Role Description ISTA Personnel Solutions South Africa is seeking an experienced Outbound Sales Team Lead to lead a newly established remote sales team supporting a U.S.-based financial services client. This is a hands-on leadership role where you'll coach, motivate, and develop a team of outbound sales agents responsible for converting prospects into completed online applications. While the U.S.-based sales team closes the deals, your team's success will be measured by: - Activity levels - Application conversions - Overall sales performance The ideal candidate is an experienced sales leader who thrives in a target-driven environment and knows how to build a high-performing outbound sales team. Important: Basic Salary + commission is offered. PLEASE NOTE: - Working Hours: Monday – Friday, 09:00 am – 6:00 pm EST (15:00 pm – 00:00 am OR 16:00 pm – 01:00 am South African Time, depending on U.S. daylight savings). - Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory. A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered. - Work Environment: Fully remote. This role offers a competitive basic salary plus an attractive commission structure. What the Role involves: - Lead, coach, and motivate a team of outbound sales agents. - Monitor daily call activity, productivity, and conversion performance. - Conduct regular coaching sessions and performance reviews. - Listen to call recordings and provide actionable feedback. - Ensure agents consistently meet quality and activity standards. - Assist with onboarding and ongoing training of new team members. - Work closely with the U.S. client to communicate performance metrics and operational updates. - Identify coaching opportunities and implement performance improvement plans where required. - Foster a positive, competitive, and results-driven team culture. - Produce reports on team KPIs and conversion metrics. Qualifications - Minimum 3 years' outbound sales experience. - Minimum 2 years' experience leading or supervising an outbound sales team. - Demonstrated success managing KPIs, coaching agents, and improving performance. - Strong understanding of outbound sales methodologies and objection handling. - Excellent leadership, communication, and organisational skills. - Experience working with CRM platforms and sales reporting. - Comfortable working in a fast-paced, metrics-driven environment. - Previous financial services, lending, insurance, or related industry experience is highly advantageous. If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description We are looking for a driven and resilient US Outbound Sales Agent to join one of our U.S.-based clients in the financial services industry. This is a high-volume outbound sales role where you'll engage with warm and cold prospects already stored within the client's CRM. Your goal is not to close the sale, but rather to build interest, overcome objections, and motivate prospects to complete an online application. Once submitted, the application is handed over to the client's U.S.-based sales team to complete the sales process. This opportunity is ideal for candidates who enjoy sales, thrive on targets, and know how to confidently steer conversations toward action. What the Role involves: - Conduct high-volume outbound calls to prospective customers. - Engage prospects via phone, SMS, and other communication channels where applicable. - Build rapport quickly and confidently manage objections. - Encourage prospects to complete an online financial application. - Accurately capture and update customer information within the CRM. - Maintain detailed notes and follow-up activities. - Meet daily activity and conversion targets. - Work closely with the U.S.-based sales team to ensure smooth handover of qualified applications. Qualifications - Proven cold calling experience - comfortable making 80 - 100 outbound calls per day and sustaining energy and quality throughout. - Proven track record of meeting or exceeding sales targets. - Excellent verbal and written English communication skills. - Confident, persuasive, and resilient personality. - Ability to think on your feet rather than relying solely on scripts. - Comfortable handling objections and maintaining professionalism under pressure. - Strong computer literacy, including MS Office, Outlook, and CRM systems. - Experience using CRM platforms (Close.com experience advantageous). - Previous financial services, lending, insurance, or related sales experience will be highly advantageous. Requirements - Working Hours: Monday – Friday, 09:00 am – 6:00 pm EST (15:00 pm – 00:00 am OR 16:00 pm – 01:00 am South African Time, depending on U.S. daylight savings). - Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory. A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered. - Work Environment: Fully remote. Benefits - This role offers a competitive basic salary plus an attractive commission structure.

Role Description We are currently seeking a perceptive and proactive Virtual Assistant & Communications Coordinator, preferably with experience in the U.S. healthcare industry. In this role, you will oversee AI-generated messages between patients and the healthcare team – reviewing, correcting, and customizing communications to ensure they sound natural, empathetic, and professional, and stepping in with a human response whenever needed. PLEASE NOTE: - Working Hours: Monday to Friday, 8 am – 5 pm EST (14:00 PM – 23:00 PM South African time – subject to daylight savings) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered - Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA) - Work Environment: This is a fully remote role Responsibilities: - Send out messages and reminders to patients. - Help create and update support documents and information that go out to patients. - Assist with more complicated questions by getting all the right information together and passing it to the right people. - Work with the team to sort different types of messages and make processes more efficient. - Work with data and systems to help organize information for reports and evidence-gathering. - Complete daily data entry tasks (approx. 2 hours per day, varying based on workload). - Assist with setting up facilities and backend systems ahead of launch. - Draft emails, create documents, and follow up on outstanding items. - Monitor and oversee AI-generated patient communications across multiple messaging channels. - Review inbound and outbound patient conversations to ensure accuracy, quality, and professionalism. - Customize and personalize communications directly, rather than relying primarily on AI-generated responses. - Identify errors, inconsistencies, or situations requiring human intervention and take appropriate action. - Help shape the AI's communication style to ensure messages are clear, empathetic, conversational, and appropriate for a U.S. audience. - Follow established workflows, communication guidelines, and quality standards. - Work across multiple internal platforms during the transition to a proprietary application. - Collaborate with internal teams to identify trends and recommend improvements to processes and AI performance. - Provide light user support as needed (no prior training or experience required). - Maintain accurate records and ensure all patient interactions comply with internal policies and procedures. - Complete other ad hoc tasks as required. Qualifications - 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred). - Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally. - Highly detail-oriented with strong time management skills. - Ability to write clean, well-structured customer emails in English, with excellent grammar and spelling. - Strong customer service background. - Good judgement and consistent, sound decision-making. - Adaptable and receptive to feedback. - Empathetic nature. - Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required). - Ability to work independently in a fast-paced, remote environment. - Familiarity with navigating databases and digital communication tools. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.

Role Description We're currently hiring a perceptive, proactive, and tech-savvy Patient Engagement Specialist (AI Quality) to join an exciting, forward-thinking medical campaign supporting a U.S.-based healthcare business. In this role, you'll oversee and refine AI-generated communications between patients and the healthcare team. The AI handles the bulk of the messaging, but you'll review, correct, and shape it — not just monitoring for errors, but actively influencing how the AI "speaks" to patients, so it reads as natural, empathetic, and culturally appropriate for a U.S. audience. You'll step in personally whenever a conversation needs a human touch. This is a long-term role with genuine growth potential. It starts out process-heavy and hands-on, evolving into an oversight and quality-control function — and as the business scales, there's a clear path toward a leadership position managing others doing the same work. PLEASE NOTE - Working Hours: Monday–Friday, 14:00–23:00 SAST (subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - 6 months–1 year of experience in the U.S. healthcare industry preferred (EHR systems or healthcare admin experience a plus). - Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally. - Naturally empathetic, highly detail-oriented, organized, and proactive. - Computer literate, proficient in Microsoft Office (Outlook and Word; no advanced Excel required). - Proven ability to work independently in a fast-paced remote environment, navigating multiple databases and digital tools. Requirements - Monitor AI-generated patient communications across multiple channels; review and adjust conversations for accuracy, quality, tone, and professionalism. - Refine AI responses to be clear, conversational, empathetic, and culturally attuned to a U.S. audience — helping actively shape how the AI communicates, not just checking it. - Spot errors, inconsistencies, or complex questions; step in on nuanced conversations, gather context, and route critical details to the right team members. - Send accurate messages, updates, and routine reminders per established workflows. - Help create and maintain patient-facing support documentation and materials. - Work across Airtable and the client's proprietary in-house application, which is currently mid-migration — expect to operate across both platforms in the near term before the team moves fully onto the native app. - Work with internal teams to spot messaging trends, categorize information, and suggest improvements to AI performance and workflow. - Keep meticulous records of patient interactions in line with healthcare policy, while meeting SLAs — with quality prioritized over raw speed. Benefits

Role Description ISTA Personnel Solutions South Africa is seeking a highly professional Inbound Customer Service Agent with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role. PLEASE NOTE: - Working Hours: This role requires you to work 5-day rotating shifts - USA hours (EST) Monday - Sunday (includes night shifts) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote Qualifications - Sophisticated with exceptional English communication skills. - Strong work ethic. - A fast learner with strong problem-solving skills. - Critical thinker, particularly when interpreting insurance details and making informed decisions. - Ability to remain calm under pressure. - Ability to display empathy and patience in addressing customer concerns. - Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit. Requirements - Exceptional English communication skills. - Strong work ethic. - Fast learner with strong problem-solving skills. - Critical thinking abilities. - Ability to remain calm under pressure. - Empathy and patience in customer interactions. - Familiarity with US Healthcare Insurance is a plus. If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description We are looking for an experienced Client Account Manager to oversee our remote working agents on multiple USA-client accounts specialising in ABA Therapy services. We're looking for someone who has managed agents in a BPO or contact centre environment within the ABA Therapy industry and understands how to balance client expectations with operational performance. You will be responsible for managing a portfolio of ABA client accounts, supporting remote agents, monitoring operational performance, driving KPIs and acting as the primary operational contact for your assigned ABA clients. PLEASE NOTE: - Working Hours: 16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA, however must be flexible to work overtime and be available over weekends if needed. - Work Environment: This is a fully remote working role. - You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. Qualifications - ABA Therapy Industry experience is a non-negotiable. - BPO or Call Centre Operations experience. - Highly organised with the ability to manage multiple priorities across several client accounts, in a fast-paced environment. - Excellent coaching and problem-solving skills. - Strong understanding of KPIs, SLAs, productivity and performance management. - Confident presenting reports and discussing performance with clients and internal stakeholders. Requirements - Manage the day-to-day operations of multiple USA client accounts in the ABA Therapy Industry. - Lead, coach and support remote agents to achieve performance, productivity and quality targets. - Monitor attendance, adherence, productivity and KPIs, addressing performance concerns proactively. - Conduct regular one-on-one coaching sessions and performance reviews with assigned agents. - Build strong working relationships with assigned clients and serve as their primary operational contact. - Respond to client enquiries, concerns and operational escalations promptly and professionally. - Work closely with the Client Success Manager to ensure a consistent client experience. - Analyse operational data and identify trends, risks and opportunities for improvement. - Prepare and present weekly and monthly operational performance reports. - Coordinate staffing, scheduling and resource planning to meet client requirements and service level agreements. - Collaborate with Recruitment, HR, IT and Operations teams to ensure smooth onboarding and ongoing support for client accounts. - Drive continuous improvement initiatives that enhance both client satisfaction and operational efficiency. Company Description