• Design, build, and maintain compelling, dynamic reporting in Looker that provides insight and visibility across the entire company. • Own our LookML models, explores, and dashboards. • Work directly with business and operational stakeholders across Sales, Marketing, Customer Success, Product, and Finance to gather requirements, answer complex questions, and deliver reporting that supports evolving operational strategies. • Write clean, performant SQL and build and maintain data models in dbt to turn raw data into reliable, well-structured reporting datasets. • Implement quality checks and clear documentation so that reporting is accurate, consistent, and trusted across the organization. • Analyze large, complex datasets, find creative solutions to difficult problems, and provide solid recommendations to leadership. • As skills and business needs develop, take on data engineering work including pipeline development, workflow orchestration (Airflow / Cloud Composer), and data integrations across internal and external systems.

• Responsible for owning insights generation and follow-up for a major business unit, serving as the first point of contract for Sr. Managers and Associate Directors • Analyze data to support business teams in making better informed, data-driven decisions • Use data to tell a story that non-technical colleagues will be able to understand, including packaging and presenting findings in a clear, concise and compelling manner • Recognize the need to enhance essential operational and analytical dashboards, and define the requirements to enhance them as our user's needs evolve • Identify opportunities to create models and tools that produce relevant insights to identify healthcare inefficiencies and generate insights to remove inefficiencies • Collaborate across the organization, including owning stakeholder relationships with managers & senior managers , to identify actions to achieve improvements and monitor initiative impact • Support other strategic projects as assigned to meet business needs • Compliance with all applicable laws and regulations • Other duties as assigned

• Build, optimize and maintain our digital platforms’ web analytics data and reporting. • Deliver weekly reporting and insights to leadership. • Conduct deep dives and analysis on trends and recommend optimizations to improve website performance. • Partner with our Paid Digital, Email/Direct Mail, and Analytics teams to provide insights that help improve our marketing initiatives, campaigns and customer journeys. • Optimize Adobe Analytics implementations across our websites and platforms to ensure data is accurately captured and reported.

• Develop and execute comprehensive business intelligence strategies that translate client objectives into actionable KPI reporting, dashboards, and data visualizations for all account sites and service lines. • Analyze performance metrics and variances to identify trends, recommend corrective actions, and deliver executive-level reporting that demonstrates value and drives operational improvements. • Oversee account technology platforms (SAP, CMMS systems) and collaborate with technical teams to ensure data accuracy, system integration, and seamless migrations during upgrades. • Design and build comprehensive reports and dashboards using SAP BusinessObjects, SAP Analytics Cloud, Power BI, or similar tools to provide stakeholders with actionable intelligence. • Establish "Trusted Advisor" relationships with clients as a subject matter expert, ensuring satisfaction through proactive communication, responsive problem-solving, and strategic partnership. • Partner with client governance structures in a collaborative approach to performance management, supporting forward-thinking strategies and best practice implementation. • Collaborate with governance teams and data stewards to establish quality standards, monitoring procedures, and resolve critical data issues through root cause analysis. • Drive process adherence and compliance while demonstrating agility to meet dynamic business needs, coordinating work between internal and external groups to streamline operations. • Support development of the shared service model, ensuring consistency with vertical-wide initiatives while accommodating account-specific requirements. • Foster team development through knowledge sharing, relationship building, and promotion of industry best practices in business intelligence and data management fields.