Teramind

• You will be the single accountable product leader for the roadmap, priorities, and outcomes of the Agent organization. • You decide what ships, in what order, and why. • You are the interpreter between business vision and engineering reality. • You will own the roadmap that makes our agent the most trusted and resilient in the category. • You will establish the metrics that matter for an endpoint agent. • You will build and maintain relationships with key industry and ecosystem players.

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

• You'll own how Teramind is positioned, packaged, and sold • Define the messaging across four converging categories (IRM, DLP, AI Governance, employee monitoring) • Arm sales with what they need to win • Translate a fast-moving product roadmap into narratives the market cares about • Lead our creative production function - managing an AI-first content creator • Build the systems that let a lean team produce at the volume and quality of one three times its size • Own and continuously test core positioning across IRM, DLP, AI Governance, and employee monitoring • Build persona and buyer-journey frameworks, and pressure-test them against real closed-won and closed-lost data • Own the sales enablement stack: onboarding decks, demo scripts, objection-handling guides, and pricing/packaging narratives • Build and maintain competitive battlecards (Forcepoint, Microsoft Purview, ActivTrak, and others) • Partner with Product to translate the roadmap into GTM narratives, launch plans, and sales-facing collateral • Run and synthesize win/loss and churn interviews into messaging refinements and roadmap input

• Build and maintain executive, product, and technical relationships with counterparts at partner organizations; coordinate cross-functional execution internally across Product, Sales, Marketing, and the leadership team • Drive partnerships from agreement through integration and launch. Scoping and delivering integrations and joint product offerings with partner engineering teams • Define the joint value proposition and solution narrative; co-define success metrics with partners and report partnership health, wins, and blockers to the CPO and staff team • Partner with Marketing on co-marketing programs, joint announcements, and launch plans; establish the operational framework for each partnership including success criteria • Transition GTM execution to the CRO organization once integrations are live, while retaining executive and product-level relationships for ongoing accountability

• Design, build, and maintain compelling, dynamic reporting in Looker that provides insight and visibility across the entire company. • Own our LookML models, explores, and dashboards. • Work directly with business and operational stakeholders across Sales, Marketing, Customer Success, Product, and Finance to gather requirements, answer complex questions, and deliver reporting that supports evolving operational strategies. • Write clean, performant SQL and build and maintain data models in dbt to turn raw data into reliable, well-structured reporting datasets. • Implement quality checks and clear documentation so that reporting is accurate, consistent, and trusted across the organization. • Analyze large, complex datasets, find creative solutions to difficult problems, and provide solid recommendations to leadership. • As skills and business needs develop, take on data engineering work including pipeline development, workflow orchestration (Airflow / Cloud Composer), and data integrations across internal and external systems.

• Use behavioral data, intent signals, and industry changes to personalize outreach and target vertical-specific pain points — not mass messaging. • Run efficient discovery calls (30 minutes or less) that quickly categorize prospects into Security, Productivity, or Process opportunities. • Position the platform as workforce intelligence, not surveillance, and demonstrate how features like OMNI and Timmy Copilot reduce time spent analyzing dashboards. • Partner with SMB ecosystems such as MSPs, HR consultants, and accountants to drive referrals and expand pipeline. • Proactively address privacy concerns by highlighting privacy-first architecture, including visual redaction and offline recording.

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

• Designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software • Working with operations staff to ensure that systems are up and running smoothly • Automating, monitoring, testing, configuring, networking, and Infrastructure as Code (IaC) • Streamlining and automating processes while troubleshooting existing development procedures • Managing the creation, release, and configuration of our systems • Architecting and optimizing several service components running on GCP, Oracle, AWS, and Azure environments • Codifying DevOps best practices across the company • Scripting and maintaining build environments

• Designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software • Working with operations staff to ensure that systems are up and running smoothly • Automating, monitoring, testing, configuring, networking, and Infrastructure as Code (IaC) • Streamlining and automating processes while troubleshooting existing development procedures • Managing the creation, release, and configuration of our systems • Architecting and optimizing several service components running on GCP, Oracle, AWS, and Azure environments • Codifying DevOps best practices across the company • Scripting and maintaining build environments