• Responsible for owning insights generation and follow-up for a major business unit, serving as the first point of contract for Sr. Managers and Associate Directors • Analyze data to support business teams in making better informed, data-driven decisions • Use data to tell a story that non-technical colleagues will be able to understand, including packaging and presenting findings in a clear, concise and compelling manner • Recognize the need to enhance essential operational and analytical dashboards, and define the requirements to enhance them as our user's needs evolve • Identify opportunities to create models and tools that produce relevant insights to identify healthcare inefficiencies and generate insights to remove inefficiencies • Collaborate across the organization, including owning stakeholder relationships with managers & senior managers , to identify actions to achieve improvements and monitor initiative impact • Support other strategic projects as assigned to meet business needs • Compliance with all applicable laws and regulations • Other duties as assigned

• Build, optimize and maintain our digital platforms’ web analytics data and reporting. • Deliver weekly reporting and insights to leadership. • Conduct deep dives and analysis on trends and recommend optimizations to improve website performance. • Partner with our Paid Digital, Email/Direct Mail, and Analytics teams to provide insights that help improve our marketing initiatives, campaigns and customer journeys. • Optimize Adobe Analytics implementations across our websites and platforms to ensure data is accurately captured and reported.

• Develop and execute comprehensive business intelligence strategies that translate client objectives into actionable KPI reporting, dashboards, and data visualizations for all account sites and service lines. • Analyze performance metrics and variances to identify trends, recommend corrective actions, and deliver executive-level reporting that demonstrates value and drives operational improvements. • Oversee account technology platforms (SAP, CMMS systems) and collaborate with technical teams to ensure data accuracy, system integration, and seamless migrations during upgrades. • Design and build comprehensive reports and dashboards using SAP BusinessObjects, SAP Analytics Cloud, Power BI, or similar tools to provide stakeholders with actionable intelligence. • Establish "Trusted Advisor" relationships with clients as a subject matter expert, ensuring satisfaction through proactive communication, responsive problem-solving, and strategic partnership. • Partner with client governance structures in a collaborative approach to performance management, supporting forward-thinking strategies and best practice implementation. • Collaborate with governance teams and data stewards to establish quality standards, monitoring procedures, and resolve critical data issues through root cause analysis. • Drive process adherence and compliance while demonstrating agility to meet dynamic business needs, coordinating work between internal and external groups to streamline operations. • Support development of the shared service model, ensuring consistency with vertical-wide initiatives while accommodating account-specific requirements. • Foster team development through knowledge sharing, relationship building, and promotion of industry best practices in business intelligence and data management fields.

• Execute high-quality analyses that answer critical business questions and support strategic initiatives across the Clinical Analytics organization • Apply data mining, statistical analysis, and predictive modeling techniques to identify opportunities, explain trends, and inform future actions • Partner with business stakeholders to translate analytical needs into actionable insights and data-driven recommendations • Develop clean, efficient, and reusable code, frameworks, and documentation that improve analytical consistency and scalability • Validate data, methodologies, and outputs to ensure accuracy, quality, and reproducibility • Create clear reports, presentations, and visualizations that help technical and non-technical audiences understand key findings • Contribute to study design activities, including cohort definitions, outcome measurement, and statistical summaries • Expand team knowledge of available data assets and support continuous improvement of analytics capabilities