• Develop sales territory to meet and exceed profitability goals as defined by the strategic plan, annual sales budget, and desired levels of market penetration for overall volume, margin, and product line. • Achieve successful outcomes through application of a consultative sales process, relationship based, providing solutions to business problems • Determine customer requirements for new products and services, and introduce new products to on-going accounts • Develop additional and new profitable business in specified markets, territories, and/or customer segments through inbound or outbound telephone calls to customers • Process accepted orders, maintain accurate daily records, and provide necessary follow-up • Maintain an in-depth knowledge of company products and outstanding levels of customer service • Keep customer current with updated pricing information, promotional and marketing • Maintain accurate and up-to-date files relating to customer contact, details, and promotional activities • Drive to customer locations to sell products & services, establish relationships and solve problems • Maintain outstanding levels of customer service and continued rapport with current and potential customers for future growth opportunities • Able to think and react quickly under pressure with knowledgeable response • Develops and maintains an understanding of customers, competitors, partners, business models, market sizing, and industry trends. • Conducts data analyses to key accounts/prospects measuring actual track purchases to goals • Utilize sales technology/CRM/reporting to capture sales activity, trends, and changes in each market • Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit • Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization • Continuously learn and develop self professionally • Support corporate efforts for safety, government compliance, and all other company policies & procedures • Look for sales opportunities that may apply to one of our other divisions, and pass on accordingly

• Grows and manages the largest, most complex group purchasing organizations and cooperative accounts across the enterprise • Works with senior leadership to negotiate pricing strategy, rebates, terms, and conditions while monitoring customer satisfaction and profitability • Designs, recommends, and executes profitable group sales contracts and sets short and long-term sales objectives for assigned group accounts • Initiates, maintains, and builds strong group account relationships by planning customer visits to cultivate relationships, perform presentations, and offer innovative programs • Influences key stakeholders across multiple levels within assigned accounts and provides creative solutions while driving actions and decisions • Ensures customer business metric reporting is accurate and timely

• During customer impacting events, communicate proactively with customers regarding service status, including updates and answers to customer inquiries. • Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications. • Serve as customer advocate, technical resource, and subject-matter expertise for internal departments for their assigned customer and develop communication strategies with internal departments by staying well-versed in internal SLA’s and operational processes. • Define and help develop custom reporting and presentations to deliver during regular operations reviews, illustrating network performance; highlighting positive performance trends, and identifying areas for service improvement opportunities. • Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer. • Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP). • Participate in both internal and external meetings associated with SIP until initiatives are resolved. • Monitor adherence to SLAs and service performance targets, track KPIs, and report on service performance to stakeholders. • Travel is limited to customer or direct report requests (10% of the year).

• Takes inbound sales calls • Processes orders, answers questions, and sells products/services • Identifies sales opportunities by learning about the customer’s business • Links customer needs to the products/services offered • Asks for sales while utilizing a prescribed sales approach • Efficiently multi-tasks and navigates across multiple PC order systems • Utilizes established processes and tools to ensure timely communications and accuracy on all transactions