Zayo Group logo
Zayo Group

Zayo provides bandwidth to the world’s most impactful companies, fueling the innovations that are transforming society.

Service Assurance Account Executive

Account ExecutiveSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

Colorado

Posted

4 days ago

Salary

$68.1K - $104.7K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Service Assurance Account Executive

Zayo Group

• During customer impacting events, communicate proactively with customers regarding service status, including updates and answers to customer inquiries. • Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications. • Serve as customer advocate, technical resource, and subject-matter expertise for internal departments for their assigned customer and develop communication strategies with internal departments by staying well-versed in internal SLA’s and operational processes. • Define and help develop custom reporting and presentations to deliver during regular operations reviews, illustrating network performance; highlighting positive performance trends, and identifying areas for service improvement opportunities. • Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer. • Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP). • Participate in both internal and external meetings associated with SIP until initiatives are resolved. • Monitor adherence to SLAs and service performance targets, track KPIs, and report on service performance to stakeholders. • Travel is limited to customer or direct report requests (10% of the year).

Job Requirements

  • Bachelor’s Degree in Engineering, Telecommunications, or other relative technological field.
  • Minimum of five (5) years of telecom industry experience with knowledge of Voice, Transport, IP, Data, Fiber and Managed Services.
  • Strong technical and operational background and understanding of troubleshooting and configuration protocols.
  • Strong understanding of operations processes and systems across all internal organizations as well as industry best practices.
  • Exceptional customer-facing skills with an innate ability to empathize with customers.
  • Strong analytical skills and ability to convey that information succinctly and clearly.
  • Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
  • Strong time management, organizational, and prioritization capabilities.
  • Excellent oral and written communication skills internally and customer-facing.
  • Well-versed in communicating at both the technician as well as executive levels.
  • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
  • Ability to challenge the status quo with a focus on continuous improvement.
  • Knowledge of the ITIL Framework and experience with incident management and problem management are helpful.

Benefits

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Related Job Pages

More Account Executive Jobs

Deluxe logo

Inbound Sales Consultant

Deluxe

A Payments and Data Company

Full TimeRemoteTeam 5,001-10,000Since 1915H1B Sponsor

• Takes inbound sales calls • Processes orders, answers questions, and sells products/services • Identifies sales opportunities by learning about the customer’s business • Links customer needs to the products/services offered • Asks for sales while utilizing a prescribed sales approach • Efficiently multi-tasks and navigates across multiple PC order systems • Utilizes established processes and tools to ensure timely communications and accuracy on all transactions

Kentucky + 4 moreAll locations: Kentucky | Minnesota | Utah | Virginia | Wisconsin
$19 / hour
CVS Health logo

Account Executive, Strategic

CVS Health

Bringing our heart to every moment of your health.

Full TimeRemoteTeam 10,001+Since 1963H1B No Sponsor

• responsible for overall account strategy, renewal outcomes, and executive relationships for large, complex employer pharmacy benefit manager clients • lead renewal strategy, guide financial decisions, and serve as trusted partner to client and consultant stakeholders • own the multi-year account strategy for assigned clients • develop and present clear recommendations on pricing, guarantees, and solution design • maintain working knowledge of account economics, including drug trend, pricing, rebates, and guarantees • interpret financial analyses and explain results clearly to client and internal leaders • manage relationships with consultants influencing assigned accounts • provide clear direction to internal partners, including Account Executives and functional teams

Texas
$75.5K - $158.3K / year
Popmenu logo

Account Executive

Popmenu

The customer engagement engine for restaurants.

Full TimeRemoteTeam 201-500Since 2019H1B No Sponsor

• Own the West London territory and build a consistent pipeline of restaurant and hospitality prospects • Generate new business through outbound prospecting, walk-ins, networking, and industry events • Run a full sales cycle: discovery, tailored demos, proposals, and closing deals without heavy oversight • Consistently hit or exceed monthly and quarterly revenue targets • Develop relationships with decision-makers across target accounts: owners, operators, and GMs • Accurately forecast pipeline and maintain CRM hygiene in Salesforce • Partner with Client Success to ensure a seamless handoff and onboarding experience post-sale • Represent Popmenu at industry events and client meetings across West London

United Kingdom
£55K / year
Securonix logo

Account Executive – Midwest

Securonix

A New Era of AI-Reinforced CyberOps

Full TimeRemoteTeam 501-1,000H1B Sponsor

• Meet and/or exceed your quota by identifying, qualifying and closing new business opportunities at enterprise companies. • Creatively source new prospects and thoughtfully position the Securonix value proposition to suit their needs. • Serve as a trusted advisor and industry expert to prospective customers. • Stay current on competitor offerings and be able to identify their strengths and vulnerabilities - why we win and why we lose. • Turn client feedback into actionable strategies to drive new business and address competitive risks. • Influence client decisions and advocate for client needs to negotiate solutions. • Work closely and communicate effectively with various cross functional teams including Sales Engineering, Sales Development, Account Management, Customer Success, and Revenue Operations to ensure seamless implementation and effective ongoing account growth. • Accurately enter, update, and maintain daily activity, forecast and opportunity information in Salesforce.

Illinois + 8 moreAll locations: Illinois | Iowa | Kansas | Nebraska | Ohio | Michigan | Minnesota | South Dakota | Wisconsin